Domestly Reviews

Name: Domestly
Address: 17 Hall Road, Sea Point., Cape Town
Rating: 4.60

4.6 Rating 166 Reviews

95 %

of reviewers recommend Domestly

Company Reviews

Questions

Metrics

4.6

Based on 166 reviews


Shipping & Delivery
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0724951762

Email:

liam@domestly.com

Location:

17 Hall Road, Sea Point.
Cape Town
8005

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed in that I did explain that I needed to get to work and the lady that came through came through very late. Although she cleaned well, she ate things at my place she wasn't supposed to after letting her know exactly what she can eat. She ate my chocolate, biscuits & rice cakes. There were things that were thrown away that weren't supposed to be from my bathroom. I asked her not to do washing because I had already done washing that needed to be ironed. I wash my washing strategically and would never do washing 2 or 3 times in my washing machine in one day. I let her know and she still used the washing machine. Electricity is expensive and I didn't appreciate this happening after I let her know not to do it.”

Helpful Report

Posted 5 years ago

“Firstly, she was instructed what to do but did not do exactly what was explained. Examples.. She through the tile cleaner directly on the floor instead of mixing it with water in the bucket. She did not get into the shower and scrub the tiles. She rushed everything.”

Helpful Report

Posted 5 years ago

“The Hero was very pleasant and also arrived half an hour earlier than expected. On arrival she presented a card with possible chores on it, and I was asked to tick those I required. However, she was extremely slow at doing the chores. For example, washing the dishes took half an hour and vacuuming a very small bedroom took around 25-30 minutes. As a result, not even half the chores on the card were completed. Also, items that were removed for dusting, such as ornaments, pot plants and books, were not replaced to its place but kept else were. All in all, very disappointed. A decent woman but did not fulfill expectations.”

Helpful Report

Posted 5 years ago

Hi Rosita Thanks for your review. We have been doing a lot of work on the ground to increase and constantly better the service quality to ensure all our customers get the service level they deserve. We will get the area manager to contact you on Monday as well. If you want to please feel free to change the assigned Home Hero on your side for your next booking, until you find the right one that fits. Kind regards Domestly Support

Posted 5 years ago

“Experience has been unpleasant, even for the people I have referred to Domestly. currently considering other alternatives”

Helpful Report

Posted 5 years ago

Domestly is rated 4.6 based on 166 reviews