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Domestly Reviews

4.60 Rating 166 Reviews

95% of reviewers recommend Domestly

Company Reviews

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Merchant Metrics


Shipping & delivery
on-time delivery	Greater than 83%
Customer Service
communication channels	Email, Telephone, Live Chat
queries resolved in	Under an hour

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

Featured Review

"I've used a competitor service for about a year before Domestly came along, I can definitely say I prefer Domestly! It seems they have successfully improved on their competitors' shortcomings and customers' frustrations. Booking is easy, communication efficient and Bertha was an absolute star. Looking forward to my next booking!"

1 Helpful Report

(Southern Suburbs) - Posted 11 months ago

"Easy and efficient!"

Posted 10 months ago

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"Excellent! Karin Smit (Stellenbosch area) is the best please support her you won’t be disappointed. She is an angel! Very friendly and cleans awazingly - it is great to walk into your house after Karin was there. Love it! Will definitely recommend!"

Posted 10 months ago

"Awesome service! Can definitely recommend Domestly."

Posted 10 months ago

"Love the easy way of booking and amazing support staff"

Posted 10 months ago

"Really great and professional outfit. The app makes it user friendly. Very willing to cater to client needs"

Posted 10 months ago

"I'm very happy with the service"

Posted 10 months ago

"Excellent and efficient service from the cleaner to the support staff just phenomenal service plus cheaper than competitor as you get a whole house clean without being charged extra. It's amazing"

Posted 10 months ago

"The lady was absolutely professional, did what she came for."

Posted 10 months ago

"Our cleaner is great. She is friendly, she works hard and shes good with my dog even though he can be a bit demanding."

Posted 10 months ago

"Excellent service, professional and convienent!"

Posted 10 months ago

"Good and quick response on enquiry!! Price for services are very reasonable !!"

Posted 10 months ago

"I have already encouraged others to use Domestly. I was impressed with the kindness and efficiency of all Involved."

Posted 10 months ago

"I know this is a long-ish review, but I have an honest review story: (And it's honest reviews like these I always hope to find in my journey when I'm doing my research on products and services.) I was previously using Domestly when they were still offering bookings intermittently (which suited my needs). I loved my cleaner, but after she failed to show up on the last minute a few times, (and Domestly not being able to get me a new cleaner in time), I felt like it defeated the purpose. I tried to use another service (which calculates per room and the amount of cleaning tasks that needs to be done) and that cost me a lot for less time and an average clean. Then after a year with no cleaner, desperation set in and I thought I might give Domestly another shot. Since I last used them their small tweaks towards service and efficiency has definitely improved. For example a checklist of chores to be ticked by you so your cleaner can concentrate on those tasks makes much more sense than a cookie cutter approach by similar companies. My cleaner also communicated in a professional manner and I could sense a great deal of training in dealing with clients and cleaning methods. Most of all the service of cleaning itself is really good. And after having your house cleaned in a professional caring way, who wouldn't feel a sigh of relief?"

Posted 10 months ago

Thanks so much for the great review Anja, we appreciate it. Definitely makes a big difference to help new Domestly users when they can see what our current user's experiences are like. Great to hear the improvements we are constantly doing are making a positive impact on our service overall. Have a wonderful festive season.
Domestly Support

Posted 10 months ago

"Very efficient"

Posted 10 months ago

"Easy to use service"

Posted 10 months ago

"Great service - user friendly website - so easy to manage bookings and payments."

Posted 10 months ago

"My first day will start tomorrow. The app is very user friendly and so far a great experience."

Posted 10 months ago

"Excellent and professional client service! I was also very impressed with Kgaugelo who was on time and worked very thoroughly. I will definitely recommend Domestly to anyone who needs a reliable and efficient cleaning service. Regards SK"

Posted 10 months ago

"Tsililo is very punctual and her work is professional and she's courteous all the time. Well done and thank you. It's a pleasure to have her as my Hero :)"

(Pretoria) - Posted 10 months ago

"I was very impressed with Pamela. She gave our home a thorough cleaning and was friendly and polite. I will use Domestly's services again and will recommend you to all my friends and colleagues.."

(Roodepoort) - Posted 10 months ago

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Domestly is rated 4.60 based on 166 reviews