Domu Reviews

3.1 Rating 45 Reviews
51 %
of reviewers recommend Domu
3.1
Based on 45 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone

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Domu 1 star review on 26th December 2022
Nicola Cameron
Domu 1 star review on 26th December 2022
Nicola Cameron
Domu 1 star review on 26th December 2022
Nicola Cameron
Domu 1 star review on 26th December 2022
Nicola Cameron
Domu 1 star review on 26th December 2022
Nicola Cameron
Anonymous
Anonymous  // 01/01/2019
Item I ordered was on next day delivery, unfortunately courier didnt deliver. Messaged Domu who said they would sort it out and apologised. They did and I got my goods the next day very pleased
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Posted 3 months ago
I ordered two products from the Vonhaus website via Domu.One of them unfortunately contained a broken part.The customer service responded immediately to the complaint, sent a replacement and offered to collect the defective product.I am completely satisfied with their problem solving skill.
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Posted 1 year ago
Cannot vault the delivery super quick delivery
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Posted 3 years ago
Ordered a vanhous pollytunnel with domu and it arrived within three working days and was very easy to assemble the framework was was of the best I have come across however after a year the cover started to deteriorate quite bad. I reported this and they replaced the whole pollytunnel with no hassle a brilliant service and would use this company again. A great big thanks to Domu staff for their great service
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Posted 3 years ago
First class customer service! Faulty hotplate - replacement organised with an apology and received within 2 days. One very happy customer.
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Posted 4 years ago
Unfortunately there was a fault with a vacuum cleaner we bought from Domu. I emailed them immediately we noticed it and the same day received several replies, telling us that they were looking into it, then what they were doing about it and then that they were dispatching a new one to us. The service was impressively prompt, polite and helpful and on that basis I would certainly recommend Domu. We also had very good service when we originally bought the vacuum cleaner from Domu.
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Posted 5 years ago
Domu products are so good as well as their services. I m so happy with their quality product's They are reliable as well as efficient in their work I feel so happy with their services Please go for this for shopping.
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Posted 5 years ago
Domu have always provided excellent professional customer service. Telephone answered within four rings The customer service person introducing themselves Not feeling that I am wasting their time Delivering on their promises
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Posted 5 years ago
The item was faulty, expecting replacement now. Brilliant communication.
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Posted 5 years ago
Good selection of goods, keen pricing, fast free delivery.
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Posted 5 years ago
I roasted chestnuts and one broke my halogen oven. When I told my mum, she bought me an oven from DOMU. The delivery was a mess up but DOMU put that right. Since I received it I have cooked many tasty dinners in that oven. An absolute treat!
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Posted 6 years ago
Good products, extra warranty, super fast delivery
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Posted 6 years ago
We always have to be wary (even cynical) when reading online product reviews, even when backed by recommendations from "verified purchasers". But I needed a new powerful, reliable (and affordable!) vacuum cleaner - and, in the case of Domu UK, the performance reports from their customers rang true. So I took the plunge - and I am delighted. Not only does it match all my requirements, and the positive reviews of their customers, but the service also was first-rate - I ordered on 4th January and it was delivered on 6th. Excellent!
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Posted 6 years ago
Good product, quick delivery
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Posted 6 years ago
I have purchased at least 4 times from Domu,and every time I have been more than satisfied. Keep the products coming at these prices. Just great.
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Posted 6 years ago
Purchased a Nail gun online at the check out There was a live chat window ,which meant I could ask some questions before I made the purchase which was very helpful. Item was ordered over the weekend and I have already had email notification that the nail gun has been dispatched. They had it at the lowest price and it included free delivery.
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Posted 6 years ago
Purchased a hot water dispenser, the sort that delivers one cup etc'. We loved it, so much better than having to fill the kettle, wait for it to boil then lift and pour. That's the bit that is difficult when you have joint problems. Sadly, after a month the switch jammed. I managed to free it but the next month it jammed again. Contacted Domu UK. Immediate response email with returns form and return label. Refund processed within minutes of me emailing them confirmation of dispatch. I will be looking to buy another water heater, hopefully from Domu UK, when the little problems that seem to plague most one cup water heaters are sorted. A company proves itself by the way it handles after sales service. Domu Uk are exemplary. 10/10 for trustworthy
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Posted 6 years ago
Range of products, quality, 1st class customer service and free delivery
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Posted 6 years ago
Instant delivery with well packed parcel. Telephone communication with company extremely good and extended warranty email immediately after purchase. Excellent.
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Posted 6 years ago
Fast delivery and great customer service
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Posted 6 years ago
Domu is rated 3.1 based on 45 reviews