Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,253 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,253 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow what a great find Donaghy Bros is! Having visited Curry's, Argos local stores. Amazon, John Lewis and other electrical wholesalers, even Dyson, nobody had the Dyson Animal 2 cyclone vacuum in stock. Then Donaghy Bros came up. They are based in Ireland I placed my order late last Thursday and it was delivered today Monday morning. Exceptional service. We will certainly call them first when next we need electrical appliances.”

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Posted 4 years ago

Thank you for your wonderful 5 star review Mrs Whipp. We aim to be competitive on price and also stock high quantities of popular items to ensure we can deliver to our customers in as short a time frame as possible. We look forward to your next shopping trip with us! Kind Regards Donaghy Bros.

Posted 4 years ago

“Excellent service and best price. Quick delivery. Would recommend.”

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Posted 4 years ago

“Everything from ordering to delivery of my Dyson cordless cleaner was so easy. Also price was cheaper than elsewhere.”

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Posted 4 years ago

“The service and delivery was excellent! I haven’t opened the coffee maker as it is going to be a Christmas gift. I would definitely recommend Donaghy bros.”

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Posted 4 years ago

“Very pleased with the washing machine, the price we paid for it and the delivery/courier service. We would definitely buy again from Donaghy Bros.”

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Posted 4 years ago

“Excellent service - great communication. Cooker arrived, in excellent condition, exactly as arranged. Would recommend this supplier without hesitation.”

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Posted 4 years ago

“Excellent service - very competitive prices.”

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Posted 4 years ago

“How can you write a review on a product you never received. Would be better if you showed that the the product was ‘In Stock’ at time of ordering, and not wait until customers have ordered, paid, only to be told after the process that you cannot meet the order. Your refund process was efficient, but this is not the way to do business.”

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Posted 4 years ago

Apologies Peter, it appears that there was an error in our stock levels updating correctly on the website and unfortunately we were not able to fulfil your order on this occasion. We appreciate that this technical error has caused disappointment and we can only apologise. Kind Regards Donaghy Bros

Posted 4 years ago

“Received great service from this firm would certainly use them again. Thank you”

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Posted 4 years ago

“best price available. delivery as advertised all was good.”

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Posted 4 years ago

“The service I received was outstanding thank you for your help, would definitely uses again.”

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Posted 4 years ago

“Easy to order and delivered quickly. Would buy again from donaghy bros”

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Posted 4 years ago

“Fast and speedy delivery. Price £60!!!! lower than anywhere else. Great service - will use again”

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Posted 4 years ago

“Excellent service great product vry happy will use again.”

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Posted 4 years ago

“We brought a Dyson. The service was of the 1st class.”

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Posted 4 years ago

“Excellent friendly service and I saved a considerable amount on my purchase. Thoroughly recommended.”

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Posted 4 years ago

“Very helpful. Product received the other side of the country very efficiently.”

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Posted 4 years ago

“Very helpful wonderful service”

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Posted 4 years ago

“Ordered arrived in good time, well packaged and at a competitive price”

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Posted 4 years ago

“It was a bad experience. The delivery guy was incredibly rude and refused to even take the fridge off the pallet. D Bros offer free delivery but the small print dictates that this is kerbside delivery, which is pretty useless unless you have the ability and facility to install your own fridge. D Bros are obliged legally to collect the old fridge but I had to call and email a few times about this and again it was outscourced to another company. The fridge itself is missing some basic parts that were advertised and once again D bros fobbed us off to the manufacturer. This was all a very far cry from a very satisfactory experience that we had with Currys earlier this year.”

Helpful Report

Posted 4 years ago

Hello We're sorry to hear that you feel you did not have a good experience with Donaghy Bros. Unlike many of our competitors we offer free delivery, but as stated in our terms and conditions, which you agreed to at the time of purchase, this is delivery to the nearest point of entry and is on a pallet for larger items. We use third party couriers for delivery of new appliances and collection of old appliances, apologies for the slight delay on the collection of your old fridge, our couriers are under pressure at the minute due to driver shortages across the HGV industry as a whole. Regarding the missing parts, Heather in our Service team has advised already that Samsung ask that any issues with appliances must be reported directly to them, due to GDPR. We actually went above and beyond our obligations on this by setting up your account with Samsung so that it was much easier for you when you called them directly. We do not stock spare parts ourselves, so this is not something that could have been looked after by our staff, we can assure you that we would never fob off a customer. Regards Donaghy Bros

Posted 4 years ago

Donaghy Bros is rated 4.8 based on 8,253 reviews