Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

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Metrics

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Passed off delivery. Would not help and delivery when "paid" for was terrible. 83 yo lady left with un-wrapped freezer and upset. I was not there as I thought I'd paid for a 2-man delivery which delivers and un wraps”

Helpful Report

Posted 2 years ago

We're very sorry to hear this feedback and if our couriers have not fulfilled their obligation of removing the old packaging we would be more than happy to offer a refund. Please contact our dispatch department to arrange this via websales@donaghybros.co.uk. Our apologies for the upset that has been caused and we will raise this matter internally with them to ensure standards are met going forward. Kind Regards Donaghy Bros.

Posted 2 years ago

“Paid for item told it was out of stock after expecting delivery and they couldn’t get any more in . Item is now available again on website for £50 more . They did refund my money quickly though”

Helpful Report

Posted 2 years ago

Hello Kerrie Apologies, our stock moved very quickly over the Black Friday period and it would appear there was an error with the website which allowed your purchase to go through before the stock levels were updated. We're pleased to hear that you received a quick refund for your purchase. Kind Regards Donaghy Bros.

Posted 2 years ago

“Purchased a cooker hood online. Received an email to say the item was going to be delivered to the couriers in a couple of days and once they’ve received it, I’d be given a delivery date. I was told to expect delays due to the current issues with HGV drivers. I then received another email a week later to say that the item wasn’t actually in stock (some sort of error with their stock taking!). I wouldn’t have minded if I had been notified on the day it was supposed to have been shipped to the couriers. It would have given me a little more time to source the hood ready for the kitchen fitters. Instead, I managed to find the hood but it came a day too late and as yet, hasn’t been fitted. Really disappointed with the service. If you can’t fulfill an order, please notify your customers immediately. The only reason why I’ve given two stars is because you issued a refund without any lengthy delays.”

Helpful Report

Posted 2 years ago

Hello Mohammed We can only apologise for the disappointment caused and are very sorry that we could not fulfil your order. Unfortunately when your item was being prepared for dispatch we noticed a stock discrepancy online and we had mistakenly oversold on this hood. It was an error at our end and we apologise for the inconvenience caused. I know that our team advised that we had more on order and that there were alternatives in stock but appreciate that at this point you preferred to get a refund, which as you noted we processed straight away. Apologies again. Regards Donaghy Bros

Posted 2 years ago

“Dear sirs Last week I eventually received my freezer and microwave. The previous week the delivery driver refused to stop on the road as he believed that he was blocking the traffic. This despite there being many hands to assist the offload. The delivery company said they would return with a smaller van to be able to get up the drive. This was very annoying as I had paid an extra £100 to yourselves to ensure that there was an extra person in the van to assist with getting the goods up in my steep narrow drive. The following week they arrived with exactly the same van and dropped the goods and took them up the drive with my assistance. The second person did not help. I am therefore complaining about the £100 that was paid to yourselves for no benefit and the very poor service that ArrowXL provided. I am refurbishing the house and have had goods of all shapes and sizes successfully delivered. Yours was the first failed delivery and the first time that I paid extra for the delivery. I look forward to your response and a refund of my £100. Regards Grant Stenhouse”

Helpful Report

Posted 2 years ago

Dear Grant We are very sorry to hear that you have had such a poor delivery experience with our chosen couriers and of course if a two person service was not provided, yet paid for, we can absolutely arrange a refund. We will also of course investigate this further and will raise a complaint with the couriers, who we rely upon to continue the excellent customer service we deliver at the point of sale. We are sorry that the delivery let the service down on this occassion. Kind Regards Donaghy Bros

Posted 2 years ago

“Still waiting for the product! Bought over 2 weeks ago, still no delivery date”

Helpful Report

Posted 2 years ago

Hello We are sorry for the delay in your order being delivered to you. The item has left our warehouse and is with our courier Arrow XL. They like all couriers are facing various struggles in terms of driver shortages and disruptions to the fuel supply. As a result there is a slight back log with their deliveries. However please rest assured that they will be in touch once the stock has reached their local depot and you will be able to then book your delivery date. In the meantime if we can be of assistance please don't hesitate to contact us on 028 295 40001. Kind Regards Donaghy Bros.

Posted 2 years ago

“placed my order on the 27may it is now the 11june.and we are still waiting delivery. not very good service.”

Helpful Report

Posted 2 years ago

Hello Keith We are very sorry for the delay, this item has already left our Warehouse and we have been told by Caulfield Transport (021 - 4355333) that it is out for delivery with you today. Apologies once again. Kind Reagards, Donaghy Bros.

Posted 2 years ago

“Ordered 21sr April and yet to receive fridge freezer on May 5th with no date given for delivery yet so am unhappy”

Helpful Report

Posted 2 years ago

Thank you for placing an order with us, our Warehouse team advised that your item was dispatched from our warehouse on Thursday 22nd and would arrive with our UK based home delivery company on Monday 26th. And that from there the third party company would draw up their own delivery schedule for the following 5-7 days. Unfortunately at this point when the order has left our warehouse we cannot give you an exact delivery date, however you were provided with the delivery company details and were advised that they would call you to confirm the delivery date 1-2 days prior to delivery. We beleive your item is now with you but should you wish to discuss the delivery further with us please do not hesitate to contact our Customer Services team on service@donaghybros.co.uk. Kind Regards Donaghy Bros.

Posted 2 years ago

“When requesting a replacement or refund for an item that was faulty out of the box, an induction hob (although out of the 14 day window) this was rejected. Donaghys also refused initially to assist in negotiating a repair for us saying it was something we had to contact the manufacturer on (this was still within 6 months of purchase). They eventually did do this for us, the engineer visit failed to fix the issue. Donaghys then attempted to get a second visit from an engineer which we declined as this was running into several weeks without a working hob. Eventually Donaghys accepted the item back but only after stating consumer rights. The two stars is for a well laid out store, good sales team. I will likely never be back to Donaghys as the returns policy is a complete disappointment, fobbing customers off when something goes wrong but selling you the world at the same time.”

Helpful Report

Posted 3 years ago

We're sorry to hear you have been disappointed with your return request. We believe the sales team did explain at the time of purchase that the hob was a plug in 13Amp hob and therefore there was not enough power to run all hobs at the one time. In order to arrange a return, we needed to contact the manufacturer Blomberg to inspect the item before we could either refund or replace the hob which we subsequently did. Our Customer Services team would be happy to discuss this matter further with you and can be contacted on 028 295 40001 or service@donaghybros.co.uk. Kind Regards. Donaghy Bros

Posted 2 years ago

“The tv was not delivered when they said and I had to go to the store and collect it my self very disappointed .James”

Helpful Report

Posted 3 years ago

Hello James, we can only apologise for this delivery scheduling error and appreciate it was very disapointing. We are glad that you were able to avail of our click and collect service and hope you will return to shop with us in the future so that you can have a better free delivery experience. Best Wishes, Donaghy Bros.

Posted 3 years ago

“What can I say? There is no customer service to talk about when delivery is to the kerb. I’m a woman in her 60s with a husband in his 70s and this was a BIG Fridge Freezer. So, I ordered & paid for the fridge, you had it delivered to the kerb, end of story. No customer service worth talking about really.”

Helpful Report

Posted 3 years ago

Hello Mrs Whelan, we are sorry to learn that you were disappointed in the delivery service. We currently offer kerbside delivery to the South of Ireland - which means to the nearest point of access. If the driver can access your drive way then it will be delivered as close to the property as they can get. We realise that this may not be suitable for everyone so we always ensure that the customer is aware in advance of the delivery arrangements so that they can arrange assistance or even cancel the order if the delivery method is unsuitable. Regards, Donaghy Bros

Posted 3 years ago

“Bought 2 Beko larder fridges. Ordering was straight forward but advised delivery would be kerbside only. Had to purchase a trolley at £40 to enable getting them into the house. Definitely not ideal!”

Helpful Report

Posted 3 years ago

Hi Susan, For deliveries outside of NI we use external courier services and customers are advised at the time of ordering and upon dispatch that it will be a pallet delivery upfront with delivery to nearest point of access so that you can make appropriate arrangements and cancel the order if this is not suitable. We also offer an upgrade service to a two man delivery service to enable transport of goods into the premises if preferred. Kind Regards, Donaghy Bros.

Posted 3 years ago

“Don't advertise stuff on your website if you don't have it. Then you won't get reviews like this.”

Helpful Report

Posted 3 years ago

Hi Mark, we're sorry to learn that you were disappointed with an out of stock item, can you email the details to sales@donaghybros.co.uk and we'll investigate further? Kind Regards, Donaghy Bros

Posted 3 years ago

“I haven’t received my purchase yet .You gave the delivery people the wrong phone number”

Helpful Report

Posted 3 years ago

“Article purchased on the website turned out not to be in stock.Correspondence was ok and refund was received.Would be great, if only articles would be listed,which are really available or at least marked as sold out”

Helpful Report

Posted 3 years ago

“I ordered a washing machine had to wait for nearly a week for a delivery date. Then I emailed the company asking to give me my delivery date. A couple of days later they responded that they did not have the item in stock and suggested that I buy a more expensive model. I asked for a refund, which was promptly issued. But I lost nearly 2 weeks hoping to get the washing machine from them and then eventually ordered it from someone else.”

Helpful Report

Posted 3 years ago

“The dishwasher I brought was £50 cheaper and in stock through this company. However I wish I had paid the extra £50 as it was delivered 10 days after the delivery date and the delivery guys just through it through the door, it looks like it has been rolled down the road”

Helpful Report

Posted 3 years ago

“My Miele Fridge/Freezer arrived with 10 diffferent user manuals .... Geman / French etc but not one in English. I called to request an English user manual and was advised to print one down from the internet. It became clear that the fridge / freezer was for a European market as it had an EU plug. I have 10 other Miele items and all have an English user manual. I dont think a printout from the internet is acceptable and request a Miele original user manual be sent ASAP”

Helpful Report

Posted 3 years ago

Hi David, I am very sorry to hear of the issues you've had with your new appliance and thank-you for letting us know . We have brought this to the attention of Miele and await their response. We have also requested a proper instruction manual to be sent to you directly . For your peace of mind we checked with Miele regarding the operation and warranty .Miele have confirmed the machine you received will work perfectly in the UK and is fully guaranteed . If you should have any issues or problems at all please don't hesitate to get in touch . Again please accept our apologies for this oversight .

Posted 3 years ago

“Wasn't happy the way they handle their business because they don't even know how many item they have in their stock and when a customer buys an item,after two days they send a mail stating that this product is out of stock and they have some different model if i would like.”

Helpful Report

Posted 3 years ago

“Said they had item,then hadn’t,then had then refunded my money,tad frustrating”

Helpful Report

Posted 3 years ago

“Good price. However, the delivery company used decided to abandon the package, (worth hundreds of pounds and a Christmas gift for my fiance), on our doorstep while we were out. This created two problems. 1. the package is clearly marked as a Kitchenaid, and so anyone passing by could easily identify the value and take it. And more importantly 2. When we arrived home my fiance saw the package, and now knows what shes getting for Christmas. Not very happy.”

Helpful Report

Posted 3 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews