Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

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Metrics

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We haven’t received the cooker yet so I am unable to review it at this time.”

Helpful Report

Posted 3 years ago

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please give us a call to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Kindest Regards, DB Team

Posted 3 years ago

“Very good at taking orders and delivery. Had to chase you for updates and eventually a refund. That let you down sorry”

Helpful Report

Posted 3 years ago

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. Due to COVID-19, there have been certain limitations placed on our business, and our team has had to adapt to many changes. We hope that you will give us another opportunity and visit us again soon. Best Wishes, DB Team

Posted 3 years ago

“Ordered Dyson V7 Because it was in stock, it the took a enquiry email after 1 week to be told delivery would be 2-3 working days which turned out to be a week. £10 cheaper than orders but poor delivery even during Covid-19, not good when you need to clean the carpets.”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We understand your disappointment. It’s important to us that our customers are more than satisfied with our service, There have been certain limitations placed on our business due to Covid-19, and our team has had to adapt to these many changes. We do hope you will visit us again and have a better experience. Best Wishes, DB Team

Posted 3 years ago

“Used Covid excuse to do a cheaper pallet based one man delivery. Saved Donaghy money on cheaper delivery on a £1,300 dishwasher. I had to carry it 50 metres up the drive single handed.... John Lewis wouldn’t do that.”

Helpful Report

Posted 3 years ago

“Delivery timescales unacceptable”

Helpful Report

Posted 3 years ago

Hi Judith, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. COVID-19 has placed constraints on our services, however, we are working hard to overcome these challenges. Please reach out to us on 02829540001 so we can learn more about this issue. We’d love to make it up to you. Kind Regards, DB team

Posted 3 years ago

“Railroaded through Paypal who kept my £350 for 8 days for a 'random check'. After 3 further days of waiting I contacted Donaghy Brothers about the delivery date and they informed me that the product was now sold out. Who knows how long I would've waited for them to tell me. A refund was issued. The impersonal correspondence with 'Websales' does not help.”

Helpful Report

Posted 3 years ago

“Very disapointed, ordered a helmet from Donaghy Bros website but aparently they don't have it. Most websites nowadays show how many they have from each item and especially if it is out of stock. It also took long for the Donaghy Bros team to contact me with the bad news. Would not recommend them.”

Helpful Report

Posted 3 years ago

“I have not received any delivery confirmation for my purchase to today”

Helpful Report

Posted 3 years ago

“I did not receive an invoice for the goods and requested one by email on 11th May 20; I have not received any communication in regard nor the invoice I requested; This is BAD service!!!! This is bad service”

Helpful Report

Posted 3 years ago

“After four week and as many phone calls I was lucky to speak to Jim who sorted every thing ou, many thanks Jim.”

Helpful Report

Posted 3 years ago

“Initially prior to placing Order for a Scultura KBZ3001.BK Toaster I phoned Seller to confirm that it was my preferred colour Black because whilst the Model No. was correct to order Black when I checked the Order prior to submitting it the colour stated Grey! I was told the Toaster was definitely Black so went ahead with the Order. Several days later an Email arrived from Ebay to inform me I would receive a Refund yet I had not had a communication from the Seller offering an explanation as to why my Order had been cancelled therefore I did not feel I had Customer satisfaction from the experience.”

Helpful Report

Posted 4 years ago

“We were impressed with the staff, product availability and price. The issue we have with Donaghy Bros is, they state at every opportunity that all goods are delivered free to the UK mainland, this is not the case!! We were charged almost £50.00 and wasted an entire day waiting for the delivery which was a day late.”

Helpful Report

Posted 4 years ago

“I contacted Donaghy Bros regarding a Rangemaster Elise110 dual fuel cooker. Before ordering, I called to ask if they had the one I wanted in stock. They confirmed they did and I went ahead and ordered. My credit card was debited but a couple of days later I received an email saying, their supplier was shut down due to the Covid 19 and they could not deliver to me. I was not impressed after having been told they had the applicance in stock and it was ready for delivery.”

Helpful Report

Posted 4 years ago

“I bought an item and was waiting for it to be delivered only to get an email days later telling me you did not have it in stock..the item was supposed to be a birthday gift and I had to buy an alternative gift instead.. Why sell goods if you dont have them??”

Helpful Report

Posted 4 years ago

“I am disappointed in the level of service I am currently receiving from Donaghy Bros. I took delivery of a dishwasher on Monday afternoon via a 3rd party courier. When I unwrapped the appliance it was damaged. I called the same day and was told to send an email which I immediately did. I called again on Tuesday to find out how to proceed. I was told the web sales was busy and to wait on an answer to my initial email. It is now Wednesday afternoon and still no response. I have an unwrapped damaged dishwasher in the middle of my kitchen and would like to know if it is to be returned. I am happy to revisit this review score if someone could please respond.....I choose this company because I wanted to buy from an independent company but I am feeling somewhat let down.”

Helpful Report

Posted 4 years ago

“I ordered an item as it was "In Stock" on the website. A couple of days after I placed my order (and was charged) I got an e-mail saying the item is out of stock and I have to wait a couple of weeks. I haven't received my order yet so I cannot give any other feedback.”

Helpful Report

Posted 4 years ago

“I have ordered a iRobot® Roomba® s9+ but had to phone to find out that it was going to be another 12 weeks before the goods were going to be in stock. I completely understand that supply chains have been messed up atm but you should have made clear on your website that it wasn't in stock.”

Helpful Report

Posted 4 years ago

“Still waiting for my item. Tried emailing, but being sent back saying there email inbox is full.”

Helpful Report

Posted 4 years ago

“The 'new' vacuum came with many visible defects - hard to believe the product was checked before being sent out. It has been 10 days and still no pickup to return the product, and they won't send a new one until receiving and inspecting the one I returned.”

Helpful Report

Posted 4 years ago

“I cannot really comment at this point in time as I I not even received the goods yet. Your courier, Ken White Distribution have not yet delivered and they were contacted to enquire why and was told when the lady dealing with it comes in she will call you back. That has not yet happened. Very disappointed.”

Helpful Report

Posted 4 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews