Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

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Metrics

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from them they saying item was delivered but never arrived and they cant even confirm correct delivery time 7.49am or 10.24am”

Helpful Report

Posted 1 year ago

“Avoid at all cost, especially if from the south! Brought us damaged Miele washing machine. Driver left by the door without proper handover. Donaghy do not refund/replace it, saying they have an e-signature. We have to go for a chargeback with bank now. A lot of hassle and stress.”

Helpful Report

Posted 1 year ago

Hello Andrei, We are sorry to hear of the issues with the appliance. The courier advised us that the item was delivered to the outside of your property in perfect condition but the images you have provided us show the appliance inside your property with damage. The POD we received from the courier does not mention any damage reported upon delivery. The courier provided us with images showing the appliance in their warehouse with no visible damage, which we have forwarded to you. From this footage, it is evident the machine was dispatched from their ROI hub in perfect condition and secured and delivered on the pallet. From the images and POD our courier has provided, neither we nor they accept that the damage happened whilst in transit to you. Unfortunately, we are unable to accept a return of this item. Kind regards, Donaghy Bros Team

Posted 1 year ago

“Paid a lot of money for a Rangemaster Elise cooker in November. The hob is not working. When I rang Donaghys the girl was of no help, wasn’t interested. Just gave me a number for the manufacturer. Sitting now with a very expensive cooker not working over the holidays with children to feed as the guy is off for a week. Would not buy here again as no aftercare whatsoever. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Nichola, sorry to hear of the issues you are having. We often direct customers to the manufacturer as they can do further troubleshooting with you and arrange an engineer appointment with you directly if required. Due to manufacturers' strict GDPR Policy, we are also unable to make the initial call. We are always here to help if there are any issues dealing with the manufacturer. If you still require further assistance, please email service@donaghybros.co.uk and we will be happy to follow through on this for you. Kind regards, Donaghy Bros

Posted 1 year ago

“Tried with 2 emails to sign up for discount code, both times when payment was pending approval I wasn’t sent the waiting for your approval on banking 365 app.”

Helpful Report

Posted 1 year ago

Hello, we are sorry to hear of the issues you are experiencing regarding your discount code. Please email marketing@donaghybros.co.uk with your name and order number so that we can resolve this for you. Kind regards, Donaghy Bros

Posted 1 year ago

“AVOID, AVOID, AVOID!! I ordered a Neff oven (hide and slide doors) at a cost of nearly £900. The item was delivered but as I was having my kitchen refitted it wasn’t ready to be fitted instantly. It was left in the packaging for safe keeping. When I opened the packaging I instantly saw that the oven door was completely smashed on the inside. I had owned the oven less than 30 days at this point (so under the consumer rights act 2015 should be entitled to a full refund). A refund was not offered. A Neff engineer attended to replace the door but when he took it out of the packaging he noticed a large dent underneath the oven. This was detailed in his report along with the advice of going back to the retailer if it affected the operating of the door. He also said it was strange that given that I had brought the oven so recently that a new one wasn’t immediately sent out. The door does not operate correctly and it quite frankly looks like something off a whoops counter rather than costing £900. They are now refusing to refund/ exchange the oven for one in full working order. Avoid this company at all costs. Sadly you only find out how good a company is when something goes wrong, I will never use them again and I would strongly advise others don’t either. I have now contacted my bank to try and recoup the money but if necessary I will be going to the small claims court. Absolutely outrageous service.”

Helpful Report

Posted 2 years ago

Dear Customer We understand your disappointment with this situation. However, as per our terms and conditions, which you accepted upon placing your order with us, we clearly state that customers must check and inspect the products before accepting the delivery and if any damage is identified then the customer must reject the item and return it to the delivery driver. This product was accepted on the 20th of November as being received in good condition therefore it is reasonable to assume it was free from damage/defects and possible to assume that the damage occurred post-delivery. There was clear packaging around the front glass door of the oven which if it was smashed would be very obvious. Damage was not reported promptly to either the courier or ourselves and it was only 27 days later on the 16th December that we found out about this. As such we were unable to accept a return of this item and instead arranged for a repair visit by logging a service call with Neff on the 17th December. We apologise that we cannot be of more help in this matter. Kind regards Donaghy Bros

Posted 2 years ago

“Donaghy Bros accepted my order for an expensive TV last night and took the first payment in a Klarna agreement. I received an email this morning to say they'd cancelled my order. They said-"I have been advised there was an error on our site and this model was only available for delivery within Northern Ireland. We are unable to dispatch to mainland UK". No courtesy either in the email or on the phone when I called them. This felt like bait advertising and amateur customer service. Because the payment was processed through Klarna, I won't receive my money back for another 7 days. Disappointed and angry with their customer service. Avoid this company if buying from England.”

Helpful Report

Posted 2 years ago

Hello James, We apologise once again for this technical error on our website which allowed you to purchase this item before we realised our mistake. This appliance price was intended for local customers and the TV should not have been shown as available for delivery outside of Northern Ireland - our website has now been updated accordingly. We appreciate how disappointing this is for you but please rest assured this was not bait advertising and we pride ourselves on excellent customer service. If you would like to contact Seamus in our TV department directly on 028 295 40001 he can suggest alternative televisions that we could ship to you and he will look at the best possible pricing options for you. Kind Regards, Donaghy Bros.

Posted 2 years ago

“Poor customer service & delivery time was a lot longer than they stated,it would be. The delivery company they use were rude & unprofessional & let them down yet they were not willing to hear the feedback I wanted to give to them about Arrow ! The ONLY professional member of the team I dealt with out of 3 people was a lady called Laura, she went above & beyond to do what she could to rectify the problem. I will never use this company again”

Helpful Report

Posted 2 years ago

Hello Richard, we are very sorry to hear that you had a poor delivery experience with our courier Arrow and will certainly review your order to find out more details about the problems that you encountered. Thank you for your feedback on our colleague Laura, we of course strive for excellent customer service and professionalism at all times. Kind Regards, Donaghy Bros.

Posted 2 years ago

“No item to buy, this is not the first time of buying from these guys to be told once the monies have been taken, sorry not available, not good enough….”

Helpful Report

Posted 2 years ago

Hello Chris We apologise for the disappointment caused, it would appear there has been a technical error whereby we have processed your order only to realise that we did not have the item in stock. We trust you were issued with a swift refund? Best Wishes, Donaghy Bros.

Posted 2 years ago

“Still waiting to hear about my order placed on 28th Nov 2021”

Helpful Report

Posted 2 years ago

“Ordered item they took my money then 2 days later told me they didn't have it in stock.”

Helpful Report

Posted 2 years ago

Hello David We apologise for the disappointment caused, it would appear there has been a technical error whereby we have processed your order only to realise that we did not have the item in stock. We trust you were issued with a swift refund? Best Wishes, Donaghy Bros.

Posted 2 years ago

“I had to give one star as there isn't the option of no stars. Very disappointed with Donaghy Bros. They took my order when they didn't have the stock to cover it and I had to belatedly order from Amazon to get the product I needed. I won't be using Donaghy Bros again and if anybody asks me about their level of service then I will answer in the negative.”

Helpful Report

Posted 2 years ago

Hello Royston We're disappointed to read this review and apologise for the technical error which allowed you to place an order when the stock was unavailable. We trust that a refund was issued swiftly and are pleased to hear that you were able to source the item you needed. Best Wishes Donaghy Bros

Posted 2 years ago

“Disappointed canceled your end after being ordered and paid for. Had to go elsewhere which wasted time”

Helpful Report

Posted 2 years ago

Hello Amanda We apologise for the technical error which allowed you to place an order when the stock was unavailable. We trust that a refund was issued swiftly and are pleased to hear that you were able to source the item you needed. Best Wishes Donaghy Bros

Posted 2 years ago

“Purchased a Le Creuset pot online that was supposedly shipped the following day. After 5 days the tracking info still said the same thing: parcel not picked up yet. I contacted them, and received a reply that they were sorry for the delay and they would ship now (so, again??). Took delivery of my order a further 2 days later. Basically they told me they had shipped it when they hadn’t, and a good 6-7 days were wasted with me just waiting around. That’s not the worst part. The Le Creuset pot arrived in bubble wrap and a big brown cardboard box. No original box or plastic clips that LC pots always come with. How can I give this away as a Christmas present when it looks as if I’ve just taken one of my own pots and stuck it in bubble wrap and cardboard?? When you buy a brand new (and not cheap!) product, you expect to get the original packaging with it. More alarmingly, the rim of the lid and pot is very dark in colour and rough to the touch. Any fan of LC will know that the rim is not bare cast iron, but coated in a transparent base coat. This pot, however, does not appear to have that. I have plenty of LC pots, and none of them have such a dark, gritty feel to the rim. It really makes me wonder if Donaghy Brothers are an authorised seller of LC products. Finally, their prices are often above the RRP. Unfortunately, they were the only ones I could find with items in stock of a particular colour. My advice is, if you can avoid buying from them, then save yourself the headache and do so.”

Helpful Report

Posted 2 years ago

Hello We're sorry to hear you have been disappointed by your recent shopping experience with Donaghy Bros. We can assure you that we are an authorised seller of Le Creuset items and offer competitive prices. If however, you feel that your item is faulty please email our service team on service@donaghybros.co.uk with pictures of the defect and they will investigate this further for you. Kind Regards Donaghy Bros.

Posted 2 years ago

“In May 2020 we ordered a number of appliances from Donaghy Bros for our new kitchen based on reviews and customer satisfaction rating. The order was confirmed and all items available. In November 2020 we paid for order and awaited the delivery of all items. Subsequently, I was informed that the Neff microwave oven we had ordered and availability confirmed, had been taken and could not be located and was most probably taken to fill another order. After checking and numerous calls and emails by me, the microwave oven is unavailable and now it will not be available until after Christmas. As our new kitchen is designed specifically around this Neff oven and it is not available in any other suppliers, it is an incredibly frustrating experience. My interaction with Donaghy Bros has left me feeling that this is my issue and tough that my oven wouldn't be there for Christmas Dinner, etc. This is not customer service and unacceptable from a company that professes to have excellent customer service. Currently, I am in limbo with no updates or efforts to rectify the situation.”

Helpful Report

Posted 2 years ago

Hello Jason Our store manager was working extremely hard to find a solution for you on this and was able to source an oven. We appreciate your disappointment regarding the delays but please rest assured that every effort was made to rectify the situation. Best Regards Donaghy Bros

Posted 2 years ago

“Actual Box was slightly damaged on the corners and smugged and it seems this item was opened before and repacked again .”

Helpful Report

Posted 2 years ago

Hello Vishal We're sorry to hear that your box was damaged, if you can send us photos through to service@donaghybros.co.uk quoting your order number we will investigate how this has happened. Kind Regards Donaghy Bros

Posted 2 years ago

“Took ages to come not even delivered yet after 2 weeks no communication at all had to call myself twice won’t be using you again”

Helpful Report

Posted 2 years ago

Hello Joe Your order is out for delivery today, 8th Dec, with our courier Arrow XL. The time windows is 14:30 to 16:30, latest estimated time: 15:28. We apologise for the slight delay, as stated on our website we will always do our best to meet our stated delivery times, however during a sale and high order volume periods such as Black Friday, delivery times may be longer than stated. Kind Regards Emma

Posted 2 years ago

“Sadly dishwasher STILL not received, though ordered OVER 2 weeks ago….. had to cancel extended warranty because when details came through it was with company with terrible reviews on trust pilot soooo….. well so far so poor!”

Helpful Report

Posted 2 years ago

Hello Stuart We inform customers that dispatch to a GB postcode will take 7-10 days. Your item left our warehouse on the 26th November and the delivery is scheduled for today - the 8th working day. We apologise for the delay on your order however at this busy time of year and with the pressures that the HGV industry is under with staff shortages etc unfortunately delivery times can be at the top end of our estimate or slightly longer than stated. Kind Regards Donaghy Bros.

Posted 2 years ago

“Shocking place order took money, received email to say out of stock.”

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Posted 2 years ago

“Wouldn’t recommend, toaster arrive damaged I sent an email, no response.”

Helpful Report

Posted 2 years ago

Hello, we're very sorry to hear that your toaster was damaged in transit, if you could please email us a photo along with your order number to info@donaghybros.co.uk we will investigate for you. Kind Regards Donaghy Bros.

Posted 2 years ago

“I am very dissatisfied with Donaghy Bros. I ordered a Miele appliance costing more than £1000, which arrived damaged and with a broken glass door. Now it seems that replacement is not considered and I have to wait for Miele to approve and make a repair”

Helpful Report

Posted 2 years ago

Hello Philip We're very sorry to hear that your Miele appliance arrived damaged. We are investigating how this happened. Our Service team have been in touch with you directly to discuss the matter further. They have also booked repair with a Miele engineer. Kind Regards Donaghy Bros

Posted 2 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews