Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Kettle and I didn't receive any confirmation emails, nothing. I try to login to the website, ask to confirm in my email but no email from them arrives for me.”

Helpful Report

Posted 3 years ago

“Really bad service I’m afraid. I ordered a TV which, according to their website, was in stock. I heard nothing for 10days so I called them. The person on the phone was really helpful but I was told it was out of stock and didn’t know when it would be available. I subsequently cancelled the order. You need to keep people informed and your website updated.”

Helpful Report

Posted 3 years ago

“Awful customer service in the Limavady store, on a number of occasions I’ve been in the store and it is always the same horrific experience, the staff sit behind the desk constantly (one even lying back with his hands behind his head on an occasion) and when you go in to enquire About an item they just point in the direction to where it is as they can’t be bothered to come and help you, they make you feel as if you are bothering them by being in the store. I recently purchased a cordless hoover and had to return it due to there being a fault with it, there was a man (older who was very abrupt and rude ), a lady and another man (younger) all sitting behind the desk and all just staring reluctant to get up off their chair, the older man told me to come back an hour later which I did, on my return the younger man who worked there informed me that they where “no further forward” so I asked should I wait or return again later, the reply I got was “whatever you want” I then left with the arrangement that they would ring me that day, never received a call from them, due to me working the following day my mother made contact with them via the phone and the older man yet again was rude to her, my mother expressed that the customer service we have received was awful to which the man started to shout down the phone at my mother, needless to say we got our money back and went elsewhere and it just so happens that this certain competitor had already had a number of unhappy customers from donaghys in recently even just a few hours before myself , such a shame that the 3 people that work in the Limavady store is having a detrimental effect on your business reputation. Being a store manager myself I was shocked at the way we where treated and can safely say I will NEVER be a customer of yours again, considering that we were in a few days before this Incident to purchase a dishwasher but just got the finger pointed in the direction of where they where with no customer service or assistance is shocking, I’ll go elsewhere from now on and urge other customers to do the same!!!”

Helpful Report

Posted 3 years ago

“I was not pleased at all. the second delivery has left me with a Miele 5000 with a dent in the side of it on arrival. This is a shame as I was hoping to use Donaghy more going forward for my letting business. I could do with a replacement but don't want the hassle. 2 mistakes is just too much. if however you were to contact me I can show a picture of what was received”

Helpful Report

Posted 3 years ago

“It is over a month since I placed my order and still do not have the goods. I appreciate things are tricky at the moment, I have had a couple of updates regarding stock shortage but have not heard from you for over two weeks now.”

Helpful Report

Posted 3 years ago

“Ordered item in August as showing IN STOCK on website . £1200 later receive an email to say out of stock until October . Then had to wait 5 days for refund to be processed before I could buy somewhere else”

Helpful Report

Posted 3 years ago

“Did not account for the Irish vat reduction from 23% to 21% just increased their unit costs thus gouging the consumer of any benefit to the vat reduction. Shameful”

Helpful Report

Posted 3 years ago

Hello David, The Irish Vat Reduction Rate only came into effect yesterday. The web team ammended this on our website and it took some time to update. I believe you had been speaking to a member of our sales team who was unaware the the change had taken please. Should you wish to discuss this matter further please do not hesitate to contact us on 02829540001. Regards, DB Team

Posted 3 years ago

“Still waiting fridge that I ordered for two weeks . Very slow service. Never use again . Just imaging two weeks I live without fridge. Another company’s use proper delivery service ! Next day delivery.”

Helpful Report

Posted 3 years ago

Hello Renatas, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We are working continuously with all our couriers to ensure disruptions to services - as much as possible - are minimised. COVID-19 has placed constraints on our courier services, however, we are working hard to overcome these challenges. Kindest Regards, DB Team

Posted 3 years ago

“Exceptionally poor customer care Lost my order, which was paid in installments and was then out of stock, never once recieved a phonecall to inform me of what was going on, had to consistently chase person dealing with the issue who was always busy and unable to come to the phone, only came to the phone after requesting to speak to a manager, could not get to speak to a manager in order to make a complaint. After a week, refund given, i had already bought accessories elsewhere to match this product so was out of pocket. Product now sold out everywhere else Would still like to speak to a manager about this issue”

Helpful Report

Posted 3 years ago

Hello Anne, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We have received 2 separatate communications regarding this. These are being investigated and will be replied to in due course. Kindest Regards, DB Team

Posted 3 years ago

“WARNING - DO NOT USE!! SHOCKING AFTER SERVICE NO REFUNDS OFFERED!! YOU HAVE BEEN WARNED!! 1. We recently received an American fridge freezer, with bad damage to the side rear, we were told as we didn't inspect the delivery - note no damage was on the package - we are liable, and we got blamed we done the damage, after hours of defending ourselves we were refused a refund. 2. Additional to this we complained about the fridge not standing straight, which when pushed back into the space makes the kitchen units look out of alignment. We were told the doors can be adjusted, which after looking online do not, they have offered no reply to this. So we have ended up packing out our floorboard to compensate for this. I cannot believe we have had to do this? 3. After having the Fridge professionally plumbed in, the water dispenser now leaks, the company have offered to send out an engineer to fix, which doesn't seem right on a brand new £1200 fridge freezer. We still have had an engineer out to date. Shocking service to say the least. I have attached the damage we received the item in, and cannot imagine how wee would f caused this, we are so upset and to date not one of the three issues have been resolved. We have now been in talks with a civil litigation lawyer which looks promising. We shall be passing on these costs to which is also very reassuring too. We are also reporting them to Trading Standard so others know too. This with other review sites will hopefully just make others not to use this company. !! The worse online experience to date in our lives !! YOU HAVE BEEN WARNED!!”

Helpful Report

Posted 3 years ago

Dear Mr Hope, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We have investigated this issue and found that upon inspection of the images sent, it was determined that the damaged highlighted was not consistent with transit damage . As you state the packaging was perfect so it wouldn’t be possible for these scratches to have happened in packing therefore, it was our conclusion that the scratches were not caused during transportation. Despite our assessment which was supported by Samsung QC we offered an allowance as a good will gesture but this was not responded to. Regarding the alignment, these machines have adjustment for the front feet and separate door adjustment that should allow the unit to be levelled as desired. Again this information was passed on to you. When you reported that the water dispenser was leaking we again had our service team get in touch with you to organise a free of charge call from Samsung to have the machine assessed and try and find out what was causing the issue. This service call has been booked and Samsung will be in contact. We are trying hard to sort the problems you have reported but to date our offers have been refused in each case . If you wish to discuss further please get in touch via websales@donaghybros.co.uk Once again on behalf of Donaghy Bros I do apologise for the issues experienced and hope we can work together to get these resolved. Kindest Regards, Donaghy Bros Team.

Posted 3 years ago

“Purchased a freezer and after a complete farce regarding the delivery company, the freezer was rejected due to damage. Delivery not acceptable as kerbside and better companies need to be employed for this purpose. Apologies from all companies involved were in short supply. Only positive was refund was promptly paid. Not a pleasant experience!”

Helpful Report

Posted 3 years ago

Hi Chris, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We are working continuously with all our couriers to ensure disruptions to services - as much as possible - are minimised. Our couriers are also taking all necessary measures to minimise any risks whilst maintaining social distancing. This includes, leaving parcels in safe places and avoiding contact with customers on deliveries. This is stated in our terms and conditions on website and we also send this information in our dispatch email. Kindest Regards, DB Team

Posted 3 years ago

“Ordered Bosch washer dryer, best price for this machine though a rather long delivery time To mainland UK compared with other suppliers. However on arrival (left to unpack machine and lug it inside myself, not very helpful) the washer dryer is faulty. I emailed DB and received no reply, followed it up and eventually got response to the effect that they had no more, so just wait for engineer, who I’d already arranged myself and was going to be a week - with no guarantee he could fix the problem anyway. Not happy, no machine now for three weeks and counting, and I regret to say I don’t think I’d use them again.”

Helpful Report

Posted 3 years ago

Hi Penny, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at 02829540001 at your earliest convenience. Best Wishes, DB Team

Posted 3 years ago

“It would be lovely to be able to review my purchase but unfortunately the dishwasher is out of stock and so can't yet do so!”

Helpful Report

Posted 3 years ago

We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please reach out to us directly at 02829540001 at your earliest convenience. Best Wishes, DB Team

Posted 3 years ago

“I’m still waiting on my fridge freezer. When I ordered and paid I wasn’t told there were none in stock”

Helpful Report

Posted 3 years ago

We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at 02829540001 at your earliest convenience. Regards, DB Team

Posted 3 years ago

“Extremely disappointed with the delivery . Item left in the middle of front garden . Never again and wouldn’t recommend”

Helpful Report

Posted 3 years ago

Hi Paul, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. Best Wishes, DB Team

Posted 3 years ago

“I was trying to locate a Neff integrated cooker, I called the store to check it was in stock and was told they had them in stock. I paid for the item and a few days later emailed to check on delivery date. I was told it would be dispatched the following Wednesday. On the Tuesday I received an email saying the item was not in in stock and would be approx 7-10 weeks for delivery. I already had the kitchen fitters on site so had to find the item elsewhere. I was disappointed that I was not given accurate information and was mislead about the item being in stock and dispatch dates.”

Helpful Report

Posted 3 years ago

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. COVID-19 has placed constraints on our services, however, we are working hard to overcome these challenges. Best Wishes, DB Team

Posted 3 years ago

“After 8 weeks waiting for delivery with only vague timeframes on delivery, after complaining they finally due to deliver today but would only leave a 5k cooker in driveway after confirming with redelivery team they would bring into the house. When I called to discuss with Donaghy Bros, they were rude and said not their problem!”

Helpful Report

Posted 3 years ago

Hi Helen, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us on 02829540001 so we can learn more about this issue. Regards, DB Team

Posted 3 years ago

“Order not received”

Helpful Report

Posted 3 years ago

Hi Khalid, We’re extremely sorry that your experience with us was not up to par. We pride ourselves in providing quality customer service. Due to COVID-19, there have been certain limitations placed on our business, and our team has had to adapt to many changes. We hope that you will give us another opportunity. Please reach out to us on 02829540001 so we can learn more about this issue. We’d love to make it up to you. Kind Regards, Db Team

Posted 3 years ago

“Allowed us to purchase the product however it wasn’t actually in stock. Wasn’t able to provide us with a new date for when it should be in stock. Ridiculous.”

Helpful Report

Posted 3 years ago

Hi Hannah, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. COVID-19 has placed constraints on our services, however, we are working hard to overcome these challenges. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at 02829540001 at your earliest convenience. Kindest Regards, DB Team

Posted 3 years ago

“Wouldn't discount, better stores out there. They would take the last penny out of you, wouldn NOT recommend at all.”

Helpful Report

Posted 3 years ago

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. Should you want to discuss this matter further please do not hesitate to give us a call on 02829540001. Kind Regards, DB Team

Posted 3 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews