Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

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Metrics

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to review as still waiting for my items .”

Helpful Report

Posted 2 years ago

Apologies for the delay Lisa, we trust our dispatch team has been in touch with an update but if not please don't hesitate to contact us via info@donaghybros.co.uk and we will chase up your order. Thanks Donaghy Bros.

Posted 2 years ago

“Bought a fridge freezer, 2 days later they message me to say it isn't in stock so I get a refund which takes another 3 days. While I'm waiting for the refund I get an email to say they have got the showroom fridge available and tried to say they offered that to me before but I never got that email and by then my money was in 'limbo' so overall not a good experience but I did get my money back”

Helpful Report

Posted 2 years ago

Hello, we're sorry to hear that you were disappointed that the item you ordered was not in stock and that the proposed replacement was not suitable. We aim to process refunds as swiftly as possible however it would appear that there was a mic-communication error regarding if the funds were to be transferred to the alternative offered. We hope that in the future you will consider shopping with us again and allow us to provide a much-improved experience. Kind Regards Donaghy Bros

Posted 2 years ago

“I would write a review if I had received my delivery”

Helpful Report

Posted 2 years ago

Hello, apologies, it would appear there has been a technical error where you have been asked to review us before receiving your item. If you require an update on your delivery please contact our dispatch team on websales@donaghybros.co.uk. Thank you for your patience. Kind Regards Donaghy Bros

Posted 2 years ago

“Item does as it says on the box”

Helpful Report

Posted 2 years ago

“I payed a extra £20 for a extra delivery man because there was a flight of stairs to carry the product up. When the product arrived there was only one delivery man what happened to the extra £20???”

Helpful Report

Posted 2 years ago

Hello Irene, The additional fee is a payment for the couriers to carry your item to a room of your choice/up a flight of stair etc as opposed to kerbside/entry point delivery. This is normally done with two delivery people although on this occasion it appears that one managed to carry out the task in hand solo. I hope this is the case and that your item was carried up the stairs? If not please let us know via info@donaghybros.co.uk and we will investigate with our couriers. Best Wishes, Donaghy Bros

Posted 2 years ago

“Item was delivered and couriers arrived 2 hours prior to the planned time and as I wasn’t in they left it on the door step. I’m a lady living alone with three young children who had to move this alone without any help and then dispose of all the packaging. It was missing the reflective panel and also the template to enable the measurements to fit the integrated door. It’s been 4 days since delivery and this issue has still not been solved. Not overly satisfied with my first experience sadly.”

Helpful Report

Posted 2 years ago

Hello Louise Apologies once again for the delay on your replacement parts - we are chasing the manufacturer on your behalf regarding this and as soon as we have an update our Service team will be in touch. We do offer a two person delivery service where the item is delivered to a room of your choice, this is a chargeable extra to our free kerbside/doorstep delivery but may be worth considering in the future. We are disappointed that you have not had a satisfactory shopping experience with us to date and will continue to work on this to ensure a positive outcome for you regarding the replacement parts. Kind Regards Donaghy Bros

Posted 2 years ago

“You have been very attentive. I am still awaiting delivery of the freezer, which you have now told me will be after the 29th October.”

Helpful Report

Posted 2 years ago

“Issue with delivery was resolved promptly”

Helpful Report

Posted 2 years ago

“Very worried what I was going to get as the paperwork kept stated I was to receive a inbuilt fridge freezer when I’d ordered a hob but luckily the hob arrived packaging was damaged but luckily the product is ok Until we battle again Larry”

Helpful Report

Posted 2 years ago

Hello Larry, please accept our apologies for the confusion caused, upon investigation we can see that you received delivery info that detailed a different item from the one you ordered which was down to a clerical error with the courier. Unfortunately this wasn't corrected before your order arrived. We will speak with them about this and also about the damage to the packaging which has occurred in transit. We are pleased to hear your product is ok but apologies once again for the less than perfect delivery experience. Kind Regards Donaghy Bros.

Posted 2 years ago

“My purchase was out of stock so my payment has been returned”

Helpful Report

Posted 2 years ago

Hello, we're sorry for any disappointment caused. Unfortunately there can be a slight delay in our stock system updating the website from time to time. We hope that you will return to shop with us again soon and hope to be able to fulfil your order the next time. Kind Regards Donaghy Bros

Posted 2 years ago

“Item took over a week and a half to arrive, would have been quicker to order from the continent!”

Helpful Report

Posted 2 years ago

Hello Peter Please accept our apologies. Your item was sent by courier and unfortunately we are at the mercy of uncontrollable delivery delays due to staff shortages and fuel issues within the HGV sector. This delay would not be normal and we hope that you have a much better delivery experience should you decide to shop with us again in the future. Best Wishes Donaghy Bros

Posted 2 years ago

“Wrong microwave oven sent. I had to send pictures to prove wrong item sent. I asked for correct item to be supplied but received no reply. Microwave returned for refund”

Helpful Report

Posted 2 years ago

Hello John We're very sorry about this mix up. We have checked back on our records and we did send an email to you offering the display model of the original microwave that you ordered - perhaps this email was delivered to your junk folder in error? Apologies again. Regards Donaghy Bros

Posted 2 years ago

“The cooker door was hanging off when we got it and the screw and hinges did look to hood on it but we know it might be the delivery company flat and no yours”

Helpful Report

Posted 2 years ago

We're very disapointed to hear this and would welcome the opportunity to speak to you further about it if you could get in touch with customerservice@donaghybros.co.uk? Kind Regards Donaghy Bros.

Posted 2 years ago

“The dishwasher I wanted was advertised as being available, they quickly took my payment. However, a few days later I received an email to say it was no longer in stock and they’d let me know when it was available. On a positive note, when I requested a refund it was done quickly. In summary, good prices but check whatever you want is in stop before you pay”

Helpful Report

Posted 2 years ago

Hello, once again we are very sorry for the disapointment caused by the stock discrepancy on our website and trust that you have now found the particular model you were looking for. We hope you will still consider us for any further electricial appliances for your home. Kind Regards, Donaghy Bros.

Posted 2 years ago

“An item that showed it was in stock on the there website but wasn't so took longer to arrive than expected. Didn't cause any problems, but a week might be a problem for some.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and apologies for the delay in your delivery, we constantly review our ecommerce platform and will pass this feedback onto the web management team. Kind Regards, Donaghy Bros.

Posted 2 years ago

“Purchased SMEG mixer which stopped working one the second day, trying to contact Donaghy Bros but so far no solution in sight. Kindly arrange to pick up the mixer and arrange for replacement or refund. Thank you”

Helpful Report

Posted 2 years ago

Hello Muhammad, we're very sorry to hear this, our Customer Services team will be in touch with you to investigate this matter immediately. Kind Regards, Donaghy Bros.

Posted 2 years ago

“First time to buy on line from Donaghy Bros. Quick and easy to order. Item delivered quickly. Unfortunately some minor damage to item.”

Helpful Report

Posted 2 years ago

Hello Kevin, thank you for your business and for taking the time to leave us a review. We're sorry to hear that your product was damaged on arrival, we do advise that items are checked upon delivery and not to accept them if there is any damage. I have passed your details and photograph of the item onto our Customer Services Manager however who will be in touch with you. Best Wishes Donaghy Bros.

Posted 2 years ago

“The item I ordered was out of stock and you informed me you would not be receiving anymore!!!”

Helpful Report

Posted 2 years ago

Hello Bernard, we apologise once again, it appears we had a stock discrepancy on our website at the time of your order and the saucepan set you wished to purchase was out of stock. As soon as we reaised this we cancelled your order and processed a full refund via PayPal but of course appreiate your disappointment. While we understand your disappointment that this particular set will not be in stock again please feel free to browse our website for alternatives: https://donaghybros.co.uk/small-appliances/saucepans.html. Kind Regards Donaghy Bros.

Posted 2 years ago

“Product was excellent. However delivery service very poor. No communication that parcel had been dispatched or when delivery was going to take place. Delivery driver very nearly left v expensive item on doorstep.”

Helpful Report

Posted 2 years ago

Hello, thank you for your order and it's great news that you are happy with the product. We are sorry to hear that you did not have a good experience regarding our delivery service and this is something we will investigate further with the courier used for GB deliveries. Best Wishes, Donaghy Bros.

Posted 2 years ago

“Unable to comment as the hob we ordered arrived damaged, and we are waiting on a replacement. Company were however good at organising a replacement which we hope arrives safely!”

Helpful Report

Posted 2 years ago

Hello Janet, thank you for your feedback, we do of course hope the replacement arrives with you safe and well and apologies once again for the original issue with your hob. Best Wishes, Donaghy Bros.

Posted 2 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews