Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,251 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,251 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Given this rating waiting for goods to be delivered”

Helpful Report

Posted 4 years ago

“The courier used by Donaghy Bros was very unprofessional. He called me only 10 mins before his arrival and lucky my son and wife were at home. There was lack of communication between him and my son and left the freezer I the garden whilst it was raining. My wife intervened and told him to bring it inside. He refused and only when my wife said give me the trolley I will move it, that he obliged to move it inside.”

Helpful Report

Posted 4 years ago

“The freezer was excellent but the delivery was shocking. My freezer was dumped on my drive and I was told by pallet line company that he could not bring it any further. Considering I am over 70 years of age and unable to move it I had to ask my brother who lives 15 miles away to bring a friend and carry it into my house. The delivery driver refused point blank to even bring it to my door. THIS IS NOT ACCEPTABLE Too much health and safety rubbish no consideration for the elderly.”

Helpful Report

Posted 4 years ago

Hi Dawn, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We are working continuously with all our couriers to ensure disruptions to services - as much as possible - are minimised. Our couriers are also taking all necessary measures to minimise any risks whilst maintaining social distancing. This includes, leaving parcels in safe places and avoiding contact with customers on deliveries. The safety of our employees and customers is paramount. This is stated in our terms and conditions on website and we also send this information in our dispatch email. Kindest Regards, DB Team

Posted 4 years ago

“I have no real complaint with the store, the items were reasonably priced compared to other stores, both the items i wanted were in stock at same time. The delivery period was good. My complaint was with delivery. Firstly i was told i wd receive a call to advise a delivery slot, which didnt happen. I was told the items would be left at kerbside. Considering these were a v tall larder fridge and an upright freezer this is absurd. I said if they couldnt be put in garage they wd have to take them away. So i was told they wd b on a pallet, as if this wd solve the problem, in stead it made them too tall to get in garage. The driver didnt offer to remove them from the pallet and seemed to find my situation amusing. His unhelpfilness was nothing to do with the current Corona virus situation, as he wasnt wearing a mask, so wasnt concerned about near contact. It is just disinterest in providing any sort of helpful service. Do they leave a kettle at the kerb too? For this reason only i wdnt order from them again.”

Helpful Report

Posted 4 years ago

Hi Stephanie, I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience. We are gutted when we miss the mark! We will use the feedback to make us better and to ensure this doesn’t happen again. Best Wishes, DB Team

Posted 4 years ago

“Bulb was broken on arrival. Bought new one and all ok so far”

Helpful Report

Posted 4 years ago

“Good ordering process and quick delivery times. However, I found the delivery process confusing. Advised by Donaghy Bros that they would advise when items dispatched. This did not happen, all I got was a txt from a delivery company giving a date for delivery of something, that when I tried to track was not recognised. On phoning them they could not identify the order, where it was from or what it was. Only one one item due, but on further checking found the other item due for delivery in 24 hours, without any advance notice. Additionally, on arrival and checking the items found the stainless steel hob had been scratched by a burner plate not secured properly. Complained to Donaghy Bros, but as the item was due to be fitted the following day I asked for the consideration of a reduction in price. This was refused, stated that they would only replace but did not have the same item in stock or a date for any new stock. Not the best for customer relations”

Helpful Report

Posted 4 years ago

Hi David, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Best Wishes, DB Team

Posted 4 years ago

“I didn’t receive any goods as you do t deliver to the Channel Islands. You are missing trick as I’m sure many islanders would use u guys”

Helpful Report

Posted 4 years ago

“Price was very competitive, but delivery timescale was very poor. Had to chase the delivery company and make numerous telephone calls.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to provide feedback. We hope you will accept our sincerest apologies for the delivery timescale. Best Wishes, DB Team

Posted 4 years ago

“Slow to respond to my problem and unhelpful. Pure Cool fan costing £460 is not fit for purpose and company is not flexible regarding return. Even Dyson allows returns, especially as I thought the fan was malfunctioning, And so contacted Dyson first which wasted time. Would never buy from Donaghy again.”

Helpful Report

Posted 4 years ago

“I was very happy with the fast delivery. But I had to call Customer Service because I had a problem with the product and the person on the phone was very rude. I was not angry at any point, I was just making an inquiry and the guy almost shouted at me. I had to ask him to please tone down. In the end he helped me with my question and solved the problem, but two stars down for how he treated me at the start of the call.”

Helpful Report

Posted 4 years ago

“I’m very pleased with this product, fast delivery etc but my one criticism is about the website it wasn’t very user friendly seem quite dated.”

Helpful Report

Posted 4 years ago

“Can't fault the product or the service. Disappointed to see one week later its discounted by £30. Should have waited.”

Helpful Report

Posted 5 years ago

“I placed an order for a carry cot and had to phone the company to get an estimated delivery date. They were very polite and helpful, but I had to cancel my order because they couldn’t guarantee delivery for over a month. They sent me an email stating that they have refunded my money.”

Helpful Report

Posted 5 years ago

“The packaging was very inadequate, the box the iron was in was torn and very bent and I was surprised that the iron seemed intact. However the iron arrived relatively quickly considering it came from NI and I live in Surrey with the current Covid situation. Also Donaghy offered a competitive price.”

Helpful Report

Posted 5 years ago

“Have received broken vacuum cleaner. It happens sometimes, it is not the problem. However it takes long-long time to replace.”

Helpful Report

Posted 5 years ago

“Haven’t recieved items yet”

Helpful Report

Posted 5 years ago

“Service was fine except the item was out of stock and added a week to the delivery time, otherwise no problems at all.”

Helpful Report

Posted 5 years ago

“I ordered the canopy based on the fact that NI deliveries were 1-2 days. It wasn’t until I checked why I hadn’t received the item I was told it was not in stock and then a second message said it will be mid March before I can expect it. The guys were very pleasant in their messages but if this had been highlighted at the point of sale I probably wouldn’t have ordered it. Delivery from mainland was about a week so I could have waited that long if I had known. To be honest the main reason I didn’t cancel was the fact that I like to support local businesses if I can and I bought all the appliances for my house about 7 years ago from Donaghys and they we super to deal with. Plus I travel a lot with work so getting time to sit down to cancel and order from someone else was too much of an inconvenience. I’m slightly disappointed at how this has went and there hasn’t been any offer to compensate in anyway. I’m putting it down to one of those things - but perhaps it’s something that could be looked at in terms of the website.”

Helpful Report

Posted 5 years ago

“Delivered on time and good communications regarding delivery date and time but there is a step up to our ground floor flat and it was unhelpful to refuse assistance to bring the dryer into the building.”

Helpful Report

Posted 5 years ago

“The dryer is fine, good product at a good price, the purchase process was good too. The delivery was a little more troublesome as the wait for delivery was longer than I had expected and the 1-2 days notice of delivery was only 15 minutes. The delivery driver wasn't able to find the dryer on the lorry so returned the following day without notice. With no one home and to save longer delay I had it left in the drive to await my return. Not ideal but it worked out”

Helpful Report

Posted 5 years ago

Donaghy Bros is rated 4.8 based on 8,251 reviews