Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,251 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,251 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn't discount, better stores out there. They would take the last penny out of you, wouldn NOT recommend at all.”

Helpful Report

Posted 4 years ago

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. Should you want to discuss this matter further please do not hesitate to give us a call on 02829540001. Kind Regards, DB Team

Posted 4 years ago

“Dishwasher yet to arrive despite being ordered and paid for two weeks ago!”

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Posted 4 years ago

Hi David, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. COVID-19 has placed constraints on our services, however, we are working hard to overcome these challenges. Best Wishes, DB Team

Posted 4 years ago

“Awful service.”

Helpful Report

Posted 4 years ago

Hi Helen, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please help us to improve by providing more information on your experience. You can contact us directly at 02829540001 at your earliest convenience. Kindest Regards, DB Team

Posted 4 years ago

“Not sure why I’m being asked for a review because I had to cancel my order. I ordered a Sony home theatre amp. It was my first purchase from Donaghy’s. Their website said they had the item in stock and as they’re a local shop I thought I’d give them a go. Unfortunately after a couple of weeks there was no sign of the amp being delivered. I called and the member of staff explained that they were having issues sourcing the amp. He explained he’d been on with the Sony rep that very morning about my amp! Unfortunately he explained that the amp was not available anywhere and I’d have to wait at least 4 weeks to get one. I asked why their website said it was in stock and was told that they only had one and someone else bought it at exactly the same time as me! Fortunately there is another electrical business in Ballymoney who was able to supply the ‘unobtainable’ amp the very next day. To give Donaghy’s some credit, they did arrange my refund very quickly.”

Helpful Report

Posted 4 years ago

Hi Pete, We’re extremely sorry that your experience with us was not up to par. We pride ourselves in providing quality customer service. Due to COVID-19, there have been certain limitations placed on our business, and our team has had to adapt to many changes. We hope that you will give us another opportunity in the future. Best Wishes, DB Team

Posted 4 years ago

“I have still not received my purchase!!!”

Helpful Report

Posted 4 years ago

“Ordered Tefal iron which it transpired they did not have in stock - failed to communicate with customer that this was indeed the case - then offered lesser model in exchange - finally gave my money back .”

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Posted 4 years ago

“Faulty Dyson hot and cool fan delivered. Had to chase for information about a return and was then accused of sending a box full of books back instead of the faulty product after they had despatched the replacement and threatened with the police. A) Why didn't they inspect the contents of the return before despatching new one and B) they really need to go on a customer service course. In case you're wondering, I sent the faulty one back so all their accusations were unfounded and insulting. Well, you did ask for a review. New one working fine so far.”

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Posted 4 years ago

“Ordered item six weeks ago. Not received yet!!!!”

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Posted 4 years ago

“I ordered a steam iron one week ago and my order was accepted plus account debited . There was no further communication for the rest of the week and , when I enquired , was informed that the model I ordered was no longer in stock despite it still being advertised as available on Amazon !! I was then offered an alleged equivalent upgrade replacement which was (1) cheaper than the product I had originally ordered (2) had identical specification !! Dreadful customer service and feeling very let down as I always try and support home grown businesses”

Helpful Report

Posted 5 years ago

“I don't know how the product is or where it is. The company with which they send it sucks and my parcel it's lost somewhere. No costumer service or any help.”

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Posted 5 years ago

“I still not have any prove for garantty”

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Posted 5 years ago

“Sent a faulty Dyson v7 - on initial contact tried tell me it is Dysons responsibility, contact Dyson then referred back to Donaghy as it hadn't reached the 28 days. Few more emails later I'm sent a returns slip and date for collection - fortnight later I am still waiting on a refund. My emails are not being responded to and when I call, even though i use the websales number the man answering the call tells me i have called the wrong number and that someone will call me. Not a good experience & very poor communication. Like I am asking for something beyond my rights!!”

Helpful Report

Posted 5 years ago

“When placed the order the product was marked as in stick. 2 weeks later after making phone call I learned that there were delays with the supplier and the order not even shipped yet. Disgrace”

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Posted 5 years ago

“I ordered a freezer from this company and they cancelled it the same day without the courtesy of advising me. Their site states free delivery but I discovered they wanted a further £100 to deliver to Perthshire, Scotland”

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Posted 5 years ago

“I didn’t buy anything from you because it wasn’t in stock even though the website said it was. I understand under the circumstances but it’s still showing as if I did on my PayPal account. Could you please sort this out ASAP!”

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Posted 5 years ago

“Swift delivery. Competitive price! V pleased!”

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Posted 5 years ago

“Not very good advertising in stock when it isn’t,very slow to reply to emails,no straight answers,overall didn’t think it was a good experience”

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Posted 5 years ago

“Kettle has a dent on it when I receive the item well done to the carrier thanks alot”

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Posted 5 years ago

“Very good family business where people actually care”

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Posted 5 years ago

“Can’t write a review yet as I’m still waiting for my oven”

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Posted 5 years ago

Donaghy Bros is rated 4.8 based on 8,251 reviews