Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very bad, item not as described and terrible customer service”

Helpful Report

Posted 2 years ago

Hello We're disappointed in your review of our customer service, which we pride ourselves on. We understand that two weeks after your delivery you reported minor damage to a TV wall bracket, however our terms, which all customers agree to upon check out, clearly state that all damages must be reported to us within 48 hours from receipt of delivery. Kind Regards Donaghy Bros.

Posted 2 years ago

“How can you write a review on a product you never received. Would be better if you showed that the the product was ‘In Stock’ at time of ordering, and not wait until customers have ordered, paid, only to be told after the process that you cannot meet the order. Your refund process was efficient, but this is not the way to do business.”

Helpful Report

Posted 2 years ago

Apologies Peter, it appears that there was an error in our stock levels updating correctly on the website and unfortunately we were not able to fulfil your order on this occasion. We appreciate that this technical error has caused disappointment and we can only apologise. Kind Regards Donaghy Bros

Posted 2 years ago

“It was a bad experience. The delivery guy was incredibly rude and refused to even take the fridge off the pallet. D Bros offer free delivery but the small print dictates that this is kerbside delivery, which is pretty useless unless you have the ability and facility to install your own fridge. D Bros are obliged legally to collect the old fridge but I had to call and email a few times about this and again it was outscourced to another company. The fridge itself is missing some basic parts that were advertised and once again D bros fobbed us off to the manufacturer. This was all a very far cry from a very satisfactory experience that we had with Currys earlier this year.”

Helpful Report

Posted 2 years ago

Hello We're sorry to hear that you feel you did not have a good experience with Donaghy Bros. Unlike many of our competitors we offer free delivery, but as stated in our terms and conditions, which you agreed to at the time of purchase, this is delivery to the nearest point of entry and is on a pallet for larger items. We use third party couriers for delivery of new appliances and collection of old appliances, apologies for the slight delay on the collection of your old fridge, our couriers are under pressure at the minute due to driver shortages across the HGV industry as a whole. Regarding the missing parts, Heather in our Service team has advised already that Samsung ask that any issues with appliances must be reported directly to them, due to GDPR. We actually went above and beyond our obligations on this by setting up your account with Samsung so that it was much easier for you when you called them directly. We do not stock spare parts ourselves, so this is not something that could have been looked after by our staff, we can assure you that we would never fob off a customer. Regards Donaghy Bros

Posted 2 years ago

“Absolutely rotten customer service. Placed an online order for appliances that were listed "in stock", I even called the shop prior to making the order to confirm they were in stock. placed the order and 10 days later was informed that the item was unavailable and that there was no options or alternatives. All I received was a email message saying "sorry we couldn't help"”

Helpful Report

Posted 2 years ago

Hello Colm Our Store Manager has sent a detailed email explaining what has happened and offering our sincere apologies. Unfortunately the oven you were trying to purchase was an ex display model and we only discovered some damage with it when it was removed from the display stand, as such it was not suitable to sell to you and we did not have another exact model in stock to replace it. We understand this is very frustrating and generally we only sell display products to customers who are able to view in store as “sold as seen”. In terms of the delay in informing you about the damage - this occurred as we only removed the over from its display stand on the day it was booked for delivery . This minimises the movement of the product and therefore decreases the chance of damage . It was only then we discovered this damage and communicated all information as soon as we were aware . We believe your refund is now with you and once again please accept our apologies. Regards Donaghy Bros

Posted 2 years ago

“Bought a cooker from them had to send it back as the courier they use delivered it in a terrible state, was not going to risk opening it, it looked as if it had been dropped from the back of the wagon. Now waiting a refund. I will say that it was a good price and delivery was quick.”

Helpful Report

Posted 2 years ago

Hello Neil, Once again please accept our apologies regarding the delivery of your goods in such an unsatisfactory state. As discussed as soon as this was reported we arranged for the item to be returned and have processed your refund. We will be investigating the matter further with our courier and are extremely disappointed in the quality of their service on this occasion. Kind Regards Donaghy Bros

Posted 2 years ago

“Had yo pay £19.99 for home delivery, shocking. Was told will be delevered between 2 and 4pm, no one turned up shocking. When contacted was told product was damamged and will deliver a replacement product once available but unable to indicate when this would be delivered. Wasted 2 weeks. Please avoid this company.”

Helpful Report

Posted 2 years ago

Hello Mohammed We are very sorry to hear that you had a disappointing experience with our third party delivery company. We offer delivery free of charge as standard but the £19.99 you are referring to was an optional extra for a two person delivery to bring the item to a room of your choice and has been refunded with your original order. Unfortunately the delay due to the damage caused by our courier was beyond our control. We were happy to issue a replacement but given the current difficulties all delivery companies are under due to shortage of drivers and fuel disruptions this has made it impossible to guarantee fixed time frames. We hope you understand but of course realise how disappointing this experience must have been for you. Regards Donaghy Bros

Posted 2 years ago

“I ordered the item weeks ago and it still has not been delivered yet!!! Very poor.”

Helpful Report

Posted 2 years ago

Hello Michael, we're very sorry to hear this our dispatch team are looking into your order as a matter of urgency and will be in touch with you directly. Kind Regards Donaghy Bros

Posted 2 years ago

“Delivered on the wrong day despite reassurance of delivery date so the appliance had to sit outside until the following day for someone to move it !”

Helpful Report

Posted 2 years ago

Hello Fern We're very sorry to hear about this mix up with your delivery and will investigate further with our third party couriers as a matter of urgency. Kind Regards Donaghy Bros

Posted 2 years ago

“I am extremely unsatissfied. I have bought the fridge two weeks ago. Yet i stilo have jotnrecived aby information on when the fridge would be drlivered.”

Helpful Report

Posted 2 years ago

Hello Tomasz We are sorry for the delay in your order being delivered to you. Unfortunately this is beyond our control as detailed in our emails to you on the 28th September and 1st October 2021. The item has left our warehouse and is with our courier Arrow XL. They like all couriers are facing various struggles in terms of driver shortages and disruptions to the fuel supply. As a result there is a slight back log with their deliveries. If you wish to contact them yourself regarding a delivery update please call 0333 212 1708 quote this unique reference number 8DNY00011230A096. However rest assured that they will be in touch once the stock has reached their local depot and you will be able to then book your delivery date. Kind Regards Donaghy Bros.

Posted 2 years ago

“Made a big mistake going on to a comparison site to purchase my Dyson V11 Outsize cleaner. Unlike Dyson and John Lewis it did not come with a spare battery and I now find that it also has not got the laser floor brush. Very disappointed with my purchase as I have ended up paying far more for this product buying the additional parts, which I understood to be standard.”

Helpful Report

Posted 2 years ago

“I haven't received the tumble drier. I haven't heard from the company which is supposed to be delivering it. How am I supposed to rate Donaghy Bros? You should ask for a review once the service (from the customer's viewpoint) is delivered, not half way through the process.”

Helpful Report

Posted 2 years ago

Our apologies for the timing of the review request, this is an automated process and in your case was obviously not appropriate if the delivery had not yet taken place. We will review this internally. If you are still not in receipt of your item can you please contact us via websales@donaghybros.co.uk or 028 295 40001 and we will endeavour to resolve this for you asap. Kind Regards, Donaghy Bros.

Posted 2 years ago

“Since we purchased the goods we were sent a message that the fridge was out of stock. We have not been updated since??? Please could we have an update”

Helpful Report

Posted 2 years ago

“Cancelled my order after taking payment. No decent explanation. No assistance to reorder. Then said they no longer stocked the item”

Helpful Report

Posted 2 years ago

Hello, unfortunately we were unable to process your order and issued a refund immediately as per the emails from Sara in our Warehouse dispatch team. Stock volumes can change very quickly and we're sorry that on this occassion we were not able to fulfil the order. We would of course be happy to offer assistance in choosing an alternative item, our Sales team can be contacted on 028 295 40001. Kind Regards, Donaghy Bros.

Posted 2 years ago

“Very disappointed!Only if you open the box, you can not return the product!”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are disappointed with the returns policy - we do advise all customers that in order to obtain a refund you must not start using the product, and the goods must be returned in ‘as new’ condition and in their original packaging. I have however asked our Customer Services team to look into this for you and they will be in touch to discuss. Kind Regards, Donaghy Bros.

Posted 2 years ago

“Very rude and unprofessional delivery driver. WhatsApp call was priority when providing delivery service. Also item was dumped in the middle of the pavement. I was then emailed by Sara with terms and conditions. What a joke.”

Helpful Report

Posted 2 years ago

We're sorry you have been disappointed by the delivery service but as you did not book a two man delivery service it was kerbside delivery as standard, which is to the nearest point of access to the property which we beleive you were made aware of. Kind Regards, Donaghy Bros.

Posted 2 years ago

“I travelled 20 miles to take delivery of this item but it failed to arrive because the courier lost my delivery. Whilst Donaughey brothers weren’t directly responsible for this they said they would look at some kind of compensation which has yet to be forthcoming which is disappointing”

Helpful Report

Posted 2 years ago

We apologise once again for the inconvenience you have experienced. We are very disappointed with our courier and while this is is a very rare occurrence we will still be speaking to them further on this matter. Our Store Manager will email you directly regarding the compensation and once again we are really sorry for the disappointment with your lost order. Regards Donaghy Bros.

Posted 2 years ago

“Really not happy with the shopping experience. Still waiting for the item to be delivered as it’s not in stock. Got No information about the delay of 3 weeks while making the purchase. When requested to send another colour of the same item which is in stock, was asked to pay more. Not happy at all.”

Helpful Report

Posted 2 years ago

Hello Jitendra, we're very sorry to hear that you are not happy with your experience with Donaghy Bros. Our Logistics Manager did communicate that there would be a 2-3 week wait on the particular colour option you had ordered due to manufacturer delays. We understand that this is not an ideal situation as you were not in a position to wait for your original colour. However an offer was made to refund the original item price or change to a different colour model at a slightly higher price which could be delivered in 2-3 days. We hope that either of these options will offer a satisfactory solution and if not we are happy to keep your original item on order and deliver as soon as we possibly can. Regards Donaghy Bros.

Posted 2 years ago

“I haven’t received my oven or hob. I have had no word or email when I will receive it I’ m getting anxious as you emailed me saying it was distributed a week on Thursday or Friday Please let me know what is happening Z Mackay”

Helpful Report

Posted 2 years ago

Hello Zelia, we're very sorry to hear of this delay regarding the delivery of your item. Both our Store Manager and Logistics Manager have been looking into this for you and have been in touch today with your daughter to provide an update. Apologies once again for the delay. Regards, Donaghy Bros

Posted 2 years ago

“ordered a bosch dishwasher showing in stock, chased them after 2 days as heard nothing. then told they only had 1 left on display but they would have to sell at full price £749 another 3 days later got an email to say the one on display is actually damaged and they can't get anymore. now i can't find it elsewhere. website isnt live stock and the items come from ireland not england.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you have not had a good experience with Donaghy Bros. We can only apologise for the mix up in the online stock quantity being incorrect on the dishwasher you wished to purchase and the subsequent delay in communicating this to you. We hope you can find a replacement model. Of course, if we can be of assistance with this, we will do our utmost to ensure you have a much more satisfactory experience that before. Best Wishes, Donaghy Bros.

Posted 2 years ago

“Bought a wine fridge, which came badly damaged and no satisfaction from Donaghy Bros. Very disappointing.”

Helpful Report

Posted 2 years ago

Hello Aoife, we're very sorry to hear this and will investigate immediately with our courier. Can you please make contact with Heather in our Customer Services team who is keen to find out more details on the damage and will see what can be done to resolve the matter. 028 295 40001 or service@donaghybros.co.uk. Best Wishes, Donaghy Bros.

Posted 2 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews