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Donaghy Bros Reviews

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Donaghy Bros 5 star review on 11th December 2021

Donaghy Bros 5 star review on 9th December 2021

FRANCINE DJANGO

Donaghy Bros 5 star review on 9th December 2021

FRANCINE DJANGO

Donaghy Bros 5 star review on 16th November 2021

Donaghy Bros 5 star review on 1st November 2021

Anne-Marie Rogan

Donaghy Bros 5 star review on 26th October 2021

Patricia Finnegan

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t have too much to review - I haven’t received my order yet. Ordered a car seat in 25/04/21, got an email on 27/04/21 saying it would be delayed by a couple of days but as of yet I still haven’t received it or heard anything further.”

Posted 3 years ago

We'll look into this for you Louise and our Customer Services team will be in touch soon. Regards Donaghy Bros

Posted 3 years ago

Hello Laura, please accept our apologies regarding the delay. Unfortunately this is outside our control as we are still waiting on the manufacturer to delivery the item to us. I believe our web dispatch team was in touch with you on the 27th April to advise on the delay. You can of course cancel your order at any stage and obtain a refund or order an item that is in stock if you are not in a position to wait? If you need further assistance on this please don't hesitate to get in touch with us on 028 295 40001. Kind Regards, Donaghy Bros.

Posted 3 years ago

“Appauling! The efforts i have had to make to get a failed extractor replaced or repaired. Still not fixed. We are now getting there but shouldnt be like this. Seems they just want to sell not deal with problems.”

Posted 3 years ago

Hello Rob, our apologies, we have incorrectly assumed that since our Customer Services team last spoke to you, and send across the manufacturer details in order to report the fault, that the matter was in hand. When the details are passed to the manufacturer/engineer, we do not have any way of knowing the progress (or lack of) unless the customer keeps us informed. Please do get in touch if you require assistance with any aftersales issue, we are always happy to help. Regards Donaghy Bros

Posted 3 years ago

“The hob on my new Rangemaster Elise induction has never worked correctly. I reported this problem three months ago to Donaghy Bros who passed me on to Waterford Stanley. Three months later I am still waiting on Waterford Stanley to fix it!”

Posted 3 years ago

Hello, we're sorry to hear that you have had problems with your Rangemaster hob. Our Customer Services team are happy to follow up on this with Waterford Stanley and we hope we can arrange for it to be fixed with them very soon. Customer services will also be in touch with you directly to discuss the matter further. Best Wishes Donaghy Bros.

Posted 3 years ago

“You advertised and sold me an item which you did not have in stock. You refunded me quickly but it doesn’t detract from the fact that you took my money under false pretences.”

Posted 3 years ago

Hello Mr Gordon, we apologise for this error in our stock management system and for any dissapointment caused in the unavailability of the item you intended to purchase. Regards Donaghy Brothers.

Posted 3 years ago

“I have to ring the beko repairs as the beko upright fridge I purchased isn’t working as it isn’t refrigerating at all. My meat order that I bought on Thursday has gone bad, so I now have no meat to eat for the week until I receive my pension to buy more. I also have a disabled brother living with me who is also without meat now also.”

Posted 3 years ago

Hello Jacqueline, we are sorry to hear that you are having issues with your Beko fridge. If you experience any problems getting this resolved directly with Beko, please don't hesitate to contact us for assistance. We would be happy to contact their service department on your behalf. Just let us know by calling the store on 028 295 40001 and ask to speak to our Customer Service team and we'll take it from there. Best Wishes, Donaghy Bros.

Posted 3 years ago

“Sirs, I would like to write a review but my dishwasher machine has not been delivered yet !! Order No 100075091 £468:22 ............”

Posted 3 years ago

Hello Graham, we're sorry to hear that you experienced delays with your dishwasher delivery. We understand it was delivered 2 days after this review was left and trust that everything is now in order? If we can be of further assistance please don't hesitate to contact us on 028 295 40001. Regards Donaghy Bros.

Posted 3 years ago

“Great service until it came to delivery.. Goods arrived at my house unannounced No text to arrange delivery No delivery notification Rang courier number for 2 days no answer.. Rang store no answer No receipt Very bad communication .. UNBELIEVABLE very disappointed.”

Posted 3 years ago

Hello Julieann We're sorry to hear of your disappointment regarding your delivery, we use an external delivery company for customer delieveries in the south of Ireland and we will be passing on your feedback,and our own disappointment, regarding their service levels on this occassion. We don't normally issue receipts with the products but these can always be requested via post or email - we will be emailing yours to you. Should you require any further assistance or wish to discuss the matter further we would be happy to hear from you - if you call us on +44 (0) 28 295 40001 and ask to speak to our Customer Services Department... Once again we're sorry to hear of your delivery issues and will be taking steps to remedy this going forward. Kind Regards Donaghy Bros

Posted 3 years ago

“Ordered and paid for a Bosch washing machine on 6/3/2020.A few days later I got an e-mail to say it was out of stock even though it was still being advertised on your website.Very annoyed so went elsewere.Was hoping to buy an oven and hob but bought it elsewhere too.”

Posted 3 years ago

Hello Catherine We take every care to ensure that our website reflects accurate stock levels but unfortunately in this scenario there was a slight delay in which this error occurred. We see your original order was placed online on the 4th March and we emailed you 12 minutes later to advise that regretfully we had oversold on that particular model having sold the last one just minutes beforehand. We advised that we had more coming in a couple of weeks’ time or could offer a similar alternative which could be delivered the next day. While you had initially said you were happy to wait for the machine to be restocked, we understand this order was then cancelled which we processed quickly for you. All communication regarding the error was almost instant, we offered the choice to wait on new stock, to purchase an alternative machine or a refund. While we understand your disappointment, I hope you would agree that there wasn’t much more we could have done in this scenario. If you would like to discuss the matter further please don't hesitate to contact Heather in our customer services department on 028 295 40001. Regards, Donaghy Bros

Posted 3 years ago

“Ordered wrong fridge and wouldn’t take it back because it was out of its box”

Posted 3 years ago

Hi Noel, Unfortunately as Laura explained in your email exchange we cannot take the fridge back without its original packaging as it could not be transported back to our Warehouse safely without it. The other factor in our decision on this is because our stores are closed (in line with Covid regulations) which means we cannot sell it as ex-display even if it arrived here undamaged. When the goods are signed for it is expected that they have been checked and that the customer is happy to accept them as per our terms. We hope you manage to sell it privately if its not practical for you to keep it. Best Regards, Donaghy Bros.

Posted 3 years ago

“Not sure why the reviews are so good. Maybe okay if nothing goes wrong but we were sold a faulty machine and they won’t replace or exchange just keep sending an engineer out, leaving us without a washing machine for weeks at a time. Worried when it get to a year of owning it they will turn around and just say it’s not there problem now.”

Posted 3 years ago

We're sorry to hear that you have had difficulties with your product, as per manufacturer guidelines this falls under a repair warranty and we can only replace/refund the washer/dryer if an engineer confirms it is irreparable. Our customer service team are in touch with you about this and have replied to your last email from Friday 12th March. We hope this matter is resolved satisfactorily for you as soon as possible. Regards, Donaghy

Posted 3 years ago

“I ordered a kitchen aid from Donaghy Bros back in December and when I opened the box the whisk attachment was missing. I contacted Donaghy Bros and was told they had contacted the supplier and a new one would he sent out. This never happened and I have now chased this up 4 times and still 3 months later have not recieved the missing attachment. Appaling customer service!!!”

Posted 3 years ago

We are sorry to hear that you have experienced delays with your replacement whisk being delivered and appreciate this is frustrating, however both our sales and customer service team have been in touch and we aim to resolve this as soon as possible. Regards, Donaghy Bros

Posted 3 years ago

“Delivery is not flexible at all even if you pay the extra fee.”

Posted 3 years ago

“We purchased this oven in 2018. The problems are two fold: Donaghys initially were very helpful but only when the oven was purchased did we realise that it was to be delivered to the entrance to the drive ie more or less to be left on the street: how were we meant to carry it up the drive and into the house? Donaghys washed their hands of helping us with this. The second problem is that the cooker's fan has now broken down and has had to be replaced: this expensive oven is less than two years old and requires repairs: so not a good purchase. Pauline Briody”

Posted 3 years ago

Hello Pauline, all customers are advised at the time of purchase that pallet deliveries are conducted as a one man service and the item will be wheeled to the nearest point of access (kerb side delivery). Any lifting / carrying is at the drivers discretion. We will certainly look into the cooker warranty for you, can you please get in touch with us via sales@donaghybros.co.uk and let us know the name and address that the purchase was made under and your order/invoice number. We will do our utmost to assist you in trying to get this sorted out. Kind Regards, Donaghy Bros

Posted 3 years ago

“Extremely unhappy with the service and no one actually helped me resolve my issue, I want a refund for a faulty item which was sent out twice and just fobbed off by staff on call.”

Posted 3 years ago

Hello Thameena, we are very sorry to hear that the items you received were faulty, we have arranged for collection as requested and will investigate further with the Manufacturer. A refund will be processed as soon as we are in receipt of the return. Kind Regards, Donaghy Bros.

Posted 3 years ago

“Purchased an American style Fridge Freezer and Built-in Microwave. Fridge arrived fine but microwave was damaged. They told me to get it installed and they would send out a new one when in stock. New one came in damaged, they told me I would have to collect a new one myself despite an 8 hour round trip. I told them I couldn't drive 8 hours during lockdown, they said they would speak to their dispatch team, five months later they are telling me if I want another one delivered I will have to pay and extra €40. After arguing with them back and forward they are offering to take the damaged one and refund me. That would leave me without a microwave and a Kitchen that was modified for this model. I have paid for a tradesman to modify the cabinets and instal the microwave. They couldn't care less for their customers.”

Posted 3 years ago

“Brilliant to deal with until there was a genuine issue at which point the engagement on resolving the issue was not at all helpful and most certainly did not try to help in anyway. An easily rectifiable issue not rectified. Customer satisfaction 0. Recommend to friends- no way.”

Posted 3 years ago

“have not recived my parcell yet 11days at dpd head office not impressed”

Posted 3 years ago

“I have.purchased a hoover on 26/12 from their websites where delivery information was 3-5 working days. Two weeks later I still have not received my item despite reaching out to the seller. I have been informed ot should be delivered 5 days ago. I have Not received any update on delivery and I am very disappointed with that service. Would not recommend this seller as it is unreliable.”

Posted 3 years ago

“RETURN POLICY STINKS 21 DAYS WHEN MOST COMPANYS ARE 100 DAYS YOUD THINK THEY WOULD BE MORE FLEXIBLE SINCE IT WAS A XMAS PRESENT ORDERED EARLY !!! NEVER BUY FROM THEM AGAIN”

Posted 3 years ago

“Very poor service and customer support. The cooker hood I ordered arrived very late and has since proved to be faulty. Tried to ring several times for customer support but keep being told that the person dealing with my enquiry is not in the office and they will ring me back…of course, they do not ring me back and I have to keep following up myself. Won't be using Donaghy Bros again.”

Posted 3 years ago

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Donaghy Bros is rated 4.8 based on 8,248 reviews