Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Donaghy Bros Reviews

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

Write Your review

Tell us how Donaghy Bros made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Donaghy Bros 5 star review on 7th January 2022

Donaghy Bros 5 star review on 11th December 2021

Donaghy Bros 5 star review on 9th December 2021

FRANCINE DJANGO

Donaghy Bros 5 star review on 9th December 2021

FRANCINE DJANGO

Donaghy Bros 5 star review on 16th November 2021

Donaghy Bros 5 star review on 1st November 2021

Anne-Marie Rogan

Donaghy Bros 5 star review on 26th October 2021

Patricia Finnegan

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order of a gas Hob from Donaghy Bros was dispatched on time but no tracking information was provided. Before dispatch I gave specific details about restricted access to the delivery address (weight limitation) and how to contact me (on my Spanish mobile phone). After dispatch I waited for delivery company to contact me. They never did. Eventually Donaghy Bros said they had contacted their delivery sub-contractor and arranged delivery to be made more than a week late on 8 December 2020. No delivery came and nobody called. Requested a refund on 9 December and this was received to my credit card on the 10 December( hence two stars).”

Posted 3 years ago

“Information not very forthcoming, it fellt kinda like youlll get this when we are ready, especially the arrow courier service, never met such a poor way of delivering, first no advice of a 06:30 delivery - actual 06:53 at work on a thursday, then could attempt a redelivery until the following wednesday as the courier only picks up twice a week from DB, and also not n our area!, the box looked like it had been through the mill, and the lad decided to roll and clunk the box from the back of the van to the door (obviously didnt read the arrows on the box), this service cost me one frustrated customer, having to wait for sub standard service.”

Posted 3 years ago

“Very unhappy with delivery. Especially after paying the extra. Also I wrote an email to your sales on Sunday and I am still waiting for an answer”

Posted 3 years ago

“After two weeks I still haven't alliance with me :(”

Posted 3 years ago

“NO DELIVER OR MESSAGE FROM HR GOODALESLTD Phoned them today and was told that order had been cancelled and they never received the freezer. Have a lot of "spam" phone calls so might have missed if they had phoned. Noe given Arrow XL who say that they have the item and have set a delivery date of 13th October. Along time from 23rd September when order was processed !!”

Posted 3 years ago

“Ordered, paid and order confirmed. Then I get an email saying the item is not available! Keep your stock information on the website up to date!”

Posted 3 years ago

“Was reluctant to order a dyson V11 hoover which was cheaper than everywhere else online. Said in stock online but turned out it wasn’t actually in stock. So requested a refund. This came quickly and communication was good. Just unfortunately had to order one elsewhere.”

Posted 3 years ago

“Hard to write a review when I still haven't received my order. I was called by the courier yesterday to state that delivery would take place today and then later in the day, they called again to cancel, with no further details as to when the new delivery date would be.”

Posted 3 years ago

“Delivered a day late causing us to cancel a Hospital appointment. Only Company in 12 years who said they couldn’t find us on Google map. Damaged our road by driving into ditch. Now we have to get ditch repaired.”

Posted 3 years ago

“I ordered a fridge freezer on 15th September and although my payment was acknowledged, there was no confirmation of my order or any notification of the date of delivery. I twice sent a message to Donaghy to which I received no reply.On 23rd September a delivery van appeared at my door, the driver telling me he had my fridge freezer!. 1 I should have been advised of date of dispatch,it was by chance I was at home. 2 The delivery company should have advised me of date of delivery. 3 Donaghy should have replied to my 2 messages. 4 There was a dent in the side of the fridge freezer.”

Posted 3 years ago

“I purchased a range cooker and integrated washing machine and the washing machine came like something that fell off a lorry So badly damaged,I was offered a refund but I asked could ye send me an alternative because I was in a hurry for one ,where I was told you didn’t have any which is very strange for such a big company so not very helpful, also Still waiting on the refund”

Posted 3 years ago

“Hi I ordered a new cooker because it said delivery was 7to 10 days and paid for the item only to then receive an email saying. It was out of stock and won’t be back in stock until early October so I’m disappointed to be honest”

Posted 3 years ago

“Very disappointed, ordered a Dyson fan. Order accepted, payment plan set up, only to receive an email advising website incorrect and the fan wasn’t available. Shocking customer service and total waste of my time!”

Posted 3 years ago

“price (with free delivery) seemed good so ordered a new washing machine. A full week later got an email to say delivery to Scottish Highlands would be extra, did I want a courier quote - turned out to be £55. No longer good value so cancelled”

Posted 3 years ago

Hi Nick, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. In our delivery terms and conditions we do state that some postcodes may incur an extra charge. Best Wishes, DB Team

Posted 3 years ago

“I selected Donaghy Bros as my preferred on-line supplier as they were showing availability of the product I required. I then did not hear from them for nearly a week so I followed up with two calls to be informed that they did not have stock and delivery would hopefully be in about 4 weeks. Although a refund was offered, I decided to wait. I also received an email informing me of this delay to which I replied and said I would wait. I then received an email saying a refund had been processed by mistake and could I make payment again, which I did. I just hope that my patience pays off and that I receive my product in excellent condition. The description for 3 stars is 'Acceptable', which I'm sure you'll agree this falls short of, hence the 2 start rating.”

Posted 3 years ago

“I bought steam generator iron it came damaged it has been sent back Donahue bros I am hopeful that the company will sort my issue still waiting,,”

Posted 3 years ago

Hi Saghir, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please reach out to us directly at 02829540001 at your earliest convenience. Regards, DB Team

Posted 3 years ago

“I'm confused, you requested a review from me and I ordered a product from you 2 weeks ago and was promised delivery within 5 to 7 working days. When I check the tracking number it says it has not been been dispatched yet.”

Posted 3 years ago

Hi Fergal, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. This order should have went direct however on this occasion it was overlooked. We have now dealt with this and you should have received your item. We pride ourselves in providing quality customer service. We would also like to thank you for giving us a chance to make things right. Best Wishes, DB Team

Posted 3 years ago

“Bought vacuum. Was told it would be two days for delivery. Now nearly two weeks later I still haven’t got it.”

Posted 3 years ago

Hi Trish, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. I can see that your vacuum has now been delivered. COVID-19 has placed constraints on our services, however, we are working hard to overcome these challenges. Best Wishes, DB Team

Posted 3 years ago

“Taken twice the amount of time to deliver the product and no effort made by the company for proactive ness. Did not bother to let me know that delivery was delayed. When phoned to chase up the agent promised a call back to update and none was provided. Disappointing.”

Posted 3 years ago

Hi Ramalingam, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please give us a call to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Best Wishes, DB Team

Posted 3 years ago

“Ordered on the 19th June, now July 4th, still haven’t received it sadly.”

Posted 3 years ago

Hi Mo, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at 02829540001 at your earliest convenience. Regards, DB Team

Posted 3 years ago

«
1
2
3
4
5
»

Donaghy Bros is rated 4.8 based on 8,248 reviews