Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

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Metrics

4.8

Based on 8,248 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered paid and received new Fridge when scheduled within 48 hours delighted ,helpful staff and delivery crew, thank you.”

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Posted 2 years ago

Thank you for your 5 star review, we're delighted you were so happy with our sales and delivery team. Best Regards, Donaghy Bros

Posted 2 years ago

“AVOID, AVOID, AVOID!! I ordered a Neff oven (hide and slide doors) at a cost of nearly £900. The item was delivered but as I was having my kitchen refitted it wasn’t ready to be fitted instantly. It was left in the packaging for safe keeping. When I opened the packaging I instantly saw that the oven door was completely smashed on the inside. I had owned the oven less than 30 days at this point (so under the consumer rights act 2015 should be entitled to a full refund). A refund was not offered. A Neff engineer attended to replace the door but when he took it out of the packaging he noticed a large dent underneath the oven. This was detailed in his report along with the advice of going back to the retailer if it affected the operating of the door. He also said it was strange that given that I had brought the oven so recently that a new one wasn’t immediately sent out. The door does not operate correctly and it quite frankly looks like something off a whoops counter rather than costing £900. They are now refusing to refund/ exchange the oven for one in full working order. Avoid this company at all costs. Sadly you only find out how good a company is when something goes wrong, I will never use them again and I would strongly advise others don’t either. I have now contacted my bank to try and recoup the money but if necessary I will be going to the small claims court. Absolutely outrageous service.”

Helpful Report

Posted 2 years ago

Dear Customer We understand your disappointment with this situation. However, as per our terms and conditions, which you accepted upon placing your order with us, we clearly state that customers must check and inspect the products before accepting the delivery and if any damage is identified then the customer must reject the item and return it to the delivery driver. This product was accepted on the 20th of November as being received in good condition therefore it is reasonable to assume it was free from damage/defects and possible to assume that the damage occurred post-delivery. There was clear packaging around the front glass door of the oven which if it was smashed would be very obvious. Damage was not reported promptly to either the courier or ourselves and it was only 27 days later on the 16th December that we found out about this. As such we were unable to accept a return of this item and instead arranged for a repair visit by logging a service call with Neff on the 17th December. We apologise that we cannot be of more help in this matter. Kind regards Donaghy Bros

Posted 2 years ago

“We ordered a new dishwasher on the Monday and it was delivered and installed on the Wednesday. the old machine was also taken away. Other suppliers were quoting several weeks delivery very impressed with the quick and efficient service.”

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Posted 2 years ago

Thank you for taking the time to leave us a review William - we're very happy that your shopping/delivery & installation experience with us left you impressed! That's exactly what we aim for. Kind Regards, Donaghy Bros

Posted 2 years ago

“Perfect product with speed delivery & great to see price from local independent dealer beating the big multi nationals & normal go-to on-line suppliers !!”

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Posted 2 years ago

Thank you for your wonderful review, as a family run independent business we're pleased to see we have your vote over the multi-nationals also! Best Regards Donaghy Bros

Posted 2 years ago

“Found via Which website, great price and excellent service. Quick delivery to NE England.”

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Posted 2 years ago

“Ordered a new range cooker between Christmas and New Year. Donaghy Bros one of the few companies to have availability and also the cheapest. Bit anxious about ordering from Ireland as I’m in Devon but needn’t have worried. Great service throughout. Communication was brilliant, delivered on time today ( January 7th ) and cooked on it this evening. Cannot fault Donaghy Bros.”

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Posted 2 years ago

“Website easy to get around and find what your looking for. Good value and great service. I ordered on 2 occasions and items delivered on time. Will definetely be ordering from you again.”

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Posted 2 years ago

“Donaghy Bros accepted my order for an expensive TV last night and took the first payment in a Klarna agreement. I received an email this morning to say they'd cancelled my order. They said-"I have been advised there was an error on our site and this model was only available for delivery within Northern Ireland. We are unable to dispatch to mainland UK". No courtesy either in the email or on the phone when I called them. This felt like bait advertising and amateur customer service. Because the payment was processed through Klarna, I won't receive my money back for another 7 days. Disappointed and angry with their customer service. Avoid this company if buying from England.”

Helpful Report

Posted 2 years ago

Hello James, We apologise once again for this technical error on our website which allowed you to purchase this item before we realised our mistake. This appliance price was intended for local customers and the TV should not have been shown as available for delivery outside of Northern Ireland - our website has now been updated accordingly. We appreciate how disappointing this is for you but please rest assured this was not bait advertising and we pride ourselves on excellent customer service. If you would like to contact Seamus in our TV department directly on 028 295 40001 he can suggest alternative televisions that we could ship to you and he will look at the best possible pricing options for you. Kind Regards, Donaghy Bros.

Posted 2 years ago

“Very efficient service from placing the order to delivery. The Kenwood Multi-pro food processor is living up to my expectations so far and it was at a very good price.”

Donaghy Bros 5 star review on 6th January 2022

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Posted 2 years ago

“Great product and very friendly and efficient service”

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Posted 2 years ago

“I bought Samsung RS8000 RS68A8820SL Fridge Freezer at the start of Pandemic 08/20. I could not find any mainland stockist to deliver in time/or out of stock . I found Donaghy Bros on line, once ordered it was delivered to London on a requested date, i had a few queries regarding the product and that was promptly answered as well. Overall excellent service and great price. A Review, better late than never. I will use them again no doubt. Great Company to do business with. Bharat.”

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Posted 2 years ago

Thank you Bharat, we appreciate you taking the time to leave us a review - regardless of when you shopped with us! Great to hear you had an excellent experience and aim to shop with us again - we look forward to it. Best Wishes, Donaghy Bros.

Posted 2 years ago

“The delivery date of the goods was rearranged due to the storm in the channel that stopped all ferry crossings. However. their customer team telephoned me as soon as they knew and well before the expected delivery slot to apologise and to rearrange the delivery for the following day. The goods arrived on time and undamaged. I am very pleased with the cooker and with the service that i received.”

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Posted 2 years ago

“I ordered a vacuum cleaner from Donaghy Bros; it was an excellent price compared to other competitors on the market. I also received free delivery and goods were delivered within a couple of days. Superb service. Very happy customer.”

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Posted 2 years ago

“Excellent service and a great price to boot. Despite the Christmas rush, I had my item shipped over from Ireland in just a couple of days, and at every step of the way, I received timely updates. Great company, will use again no doubt.”

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Posted 2 years ago

“First class, extremely helpful, the fridge door was damaged in transit not their fault, they organised a replacement immediately, very impressed- would definitely use again.”

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Posted 2 years ago

Hello Andrew, thanks once again for your understanding, unfortunately, damage can sometimes occur in transit, we were more than happy to offer a replacement or refund and hope to see you return to shop with us again in the future. Best Wishes, Donaghy Bros.

Posted 2 years ago

“Your company gave me a very competitive quote and as a man originally from Dungiven I felt I should support you.”

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Posted 2 years ago

Thank you Dermot - we appreciate your business and your support of local and independent retail. Best Regards, Donaghy Bros.

Posted 2 years ago

“Fast delivery best price recommend”

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Posted 2 years ago

“My order was delivered promptly and I was pleased with the competitive price. Also very pleased with my new vac”

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Posted 2 years ago

“good price for product excellent delivery time, very helpful staff.”

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Posted 2 years ago

“Checked the website and stock of the appliances I needed was showing however so many other companies show stock and once you make a purchase you are notified stock is weeks away. I called Donaghy Bros and they confirmed the stock count was accurate. I received my goods one week from purchase which was great for free delivery from Ireland to Aberdeen. I would highly recommend them and would definitely use them again.”

Helpful Report

Posted 2 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews