Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,252 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When requesting a replacement or refund for an item that was faulty out of the box, an induction hob (although out of the 14 day window) this was rejected. Donaghys also refused initially to assist in negotiating a repair for us saying it was something we had to contact the manufacturer on (this was still within 6 months of purchase). They eventually did do this for us, the engineer visit failed to fix the issue. Donaghys then attempted to get a second visit from an engineer which we declined as this was running into several weeks without a working hob. Eventually Donaghys accepted the item back but only after stating consumer rights. The two stars is for a well laid out store, good sales team. I will likely never be back to Donaghys as the returns policy is a complete disappointment, fobbing customers off when something goes wrong but selling you the world at the same time.”

Helpful Report

Posted 4 years ago

We're sorry to hear you have been disappointed with your return request. We believe the sales team did explain at the time of purchase that the hob was a plug in 13Amp hob and therefore there was not enough power to run all hobs at the one time. In order to arrange a return, we needed to contact the manufacturer Blomberg to inspect the item before we could either refund or replace the hob which we subsequently did. Our Customer Services team would be happy to discuss this matter further with you and can be contacted on 028 295 40001 or service@donaghybros.co.uk. Kind Regards. Donaghy Bros

Posted 4 years ago

“The hob on my new Rangemaster Elise induction has never worked correctly. I reported this problem three months ago to Donaghy Bros who passed me on to Waterford Stanley. Three months later I am still waiting on Waterford Stanley to fix it!”

Helpful Report

Posted 4 years ago

Hello, we're sorry to hear that you have had problems with your Rangemaster hob. Our Customer Services team are happy to follow up on this with Waterford Stanley and we hope we can arrange for it to be fixed with them very soon. Customer services will also be in touch with you directly to discuss the matter further. Best Wishes Donaghy Bros.

Posted 4 years ago

“So very grateful to be able to order and receive my order,no problems whatsoever,many thanks”

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Posted 4 years ago

“Web site easy to access and use. Item ordered and delivered within time advertised. Extremely well wrapped and now enjoying the use of our coffee maker.”

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Posted 4 years ago

“Have already sent a glowing report to the boss”

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Posted 4 years ago

“Ordering was simply. Delivery fast and on time. Great service.”

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Posted 4 years ago

“Quick service, ordered on the Thursday morning and received on the Saturday.”

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Posted 4 years ago

“Fantastic Service, such fast delivery too. Very happy with my purchase”

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Posted 4 years ago

“Very good people to do business with., first class ...”

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Posted 4 years ago

“Very easy purchase from order to delivery. Will certainly use Donaghy Bros again.”

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Posted 4 years ago

“Ordered a washing machine on Thursday night and was delivered on Saturday afternoon. Excellent service.”

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Posted 4 years ago

“Fast efficient service I am very happy with the service”

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Posted 4 years ago

“Brilliant service and communication.”

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Posted 4 years ago

“I like it, strong enough”

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Posted 4 years ago

“Very smooth process”

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Posted 4 years ago

“Great service, quick delivery and good contact from seller Would recommend”

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Posted 4 years ago

“Very efficient service. Staff very helpful. Delivery very prompt. Looking forward to using my new cooker.”

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Posted 4 years ago

“Very helpful customer service and fast delivery!”

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Posted 4 years ago

“You advertised and sold me an item which you did not have in stock. You refunded me quickly but it doesn’t detract from the fact that you took my money under false pretences.”

Helpful Report

Posted 4 years ago

Hello Mr Gordon, we apologise for this error in our stock management system and for any dissapointment caused in the unavailability of the item you intended to purchase. Regards Donaghy Brothers.

Posted 4 years ago

“I'm very happy with my purchase.”

Helpful Report

Posted 4 years ago

Donaghy Bros is rated 4.8 based on 8,252 reviews