DoorDash Reviews

1.3 Rating 21,032 Reviews

7 %

of reviewers recommend DoorDash

1.3

Based on 21,032 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does DoorDash resolve customer queries?

Helpful Report

(2 years ago)

Greater than 52% of reviewers feedback is DoorDash resolves customer queries within an hour.

Helpful Report

(2 years ago)

81.55%

Industry Average

“ Just used DoorDash for the first time. We ordered from a restaurant a little longer distance than normally on other delivery services. I could not believe how perfect and HOT our food order was. We have never had that happen before. ”

- Dana Ernspiker

“ The service was fantastic. My food was hot and ready and more importantly time! ”

- Bon

“ DoorDash had the best customer service I have seen in a long time. I accidentally ordered to the wrong address and tried to cancel through the place I had ordered and they didn't let me. But not to worry cause the DoorDash driver and customer service were willing and happy to change the delivery address 5 minutes before the order was delivered. I am impressed and will definitely use their services again. ”

- Bri

DoorDash Reviews

Customer Service - Good