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DoorDash Reviews

1.3 Rating 22,553 Reviews
7 %
of reviewers recommend DoorDash
1.3
Based on 22,553 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of DoorDash.
How quickly does DoorDash resolve customer queries?
(3 years ago)
Greater than 52% of reviewers feedback is DoorDash resolves customer queries within an hour.
(3 years ago)
81.55%
Industry Average
Just used DoorDash for the first time. We ordered from a restaurant a little longer distance than normally on other delivery services. I could not believe how perfect and HOT our food order was. We have never had that happen before.
- Dana Ernspiker
The service was fantastic. My food was hot and ready and more importantly time!
- Bon
DoorDash had the best customer service I have seen in a long time. I accidentally ordered to the wrong address and tried to cancel through the place I had ordered and they didn't let me. But not to worry cause the DoorDash driver and customer service were willing and happy to change the delivery address 5 minutes before the order was delivered. I am impressed and will definitely use their services again.
- Bri