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Dotmaison Reviews

4.8 Rating 2,112 Reviews
96 %
of reviewers recommend Dotmaison
Company Reviews Product Reviews
2,361
 Questions Metrics Info
4.8
Based on 2,112 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is a visually rich and exciting website that opens the door to breathtaking home furnishings to everyone with a computer! It has never been easier to browse the collections of the worlds leading home brands with designs inspired straight from the catwalks of London, New York, Milan and Paris.
Our product offering ranges from bedding and towels, kitchenware, tableware, giftware and lots more!

Visit Website

Phone:

01889 578457

Email:

customerteam@dotmaison.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2WB

Write Your review

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Anonymous
Verified Buyer
“Dealing with Dotmaison was a first for me. No apparent issues at all and the item was delivered as scheduled.”
Helpful Report
Posted 2 years ago
Thank you for your review and feedback on our service, we look forward to welcoming you back in the future! The Dotmaison Team
Posted 2 years ago
Julie Warren
Verified Buyer
“Very good price & quick delivery :)”
Helpful Report
Posted 3 years ago
Thank you for your lovely review! We are pleased to hear that you received your order quickly! The Dotmaison Team
Posted 3 years ago
Anonymous
Verified Buyer
“Gutted I couldn’t return my item free of charge”
Helpful Report
Posted 3 years ago
Claire Jukes
Verified Buyer
“Material is good quality however, for the price I expected the cushion to be fuller and to properly fill the cover.”
Helpful Report
Posted 3 years ago
Thank you for your feedback Claire, we will of course pass this back on to the manufacturer for you! The Dotmaison Team
Posted 3 years ago
Helene Wangdi
Verified Buyer
“Beautiful quality curtains, but unfortunately the colour online was different to what the product looked like in reality and so didn’t match my colour scheme so I had to return them.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Lovely clock. Well packaged. I paid extra for next day delivery but it was delivered late. Courier issue. However, no one has attempted to refund the extra £4 that I paid. I would have given 5 stars if the customer service at Dotmaison had picked up on this and resolved.”
Helpful Report
Posted 3 years ago
D Smith
Verified Buyer
“Decent service and outcome”
Helpful Report
Posted 3 years ago
Moira Johnston
Verified Buyer
“I find this slightly awkward to write as I haven't yet seen my purchase. It is in the same condition on its pallet wrapped in its black plastic wrapping. It remains in the place where it was dropped on my kerb by the transport company. Unfortunately, it was scheduled to be delivered on Tuesday 5th April when my family were staying with me. Sadly it was a no show, after numerous emails and waiting in for the delivery I was advised that they had attempted delivery on Thursday of the same week. None of my neighbours saw this phantom delivery, however, Friday was to be the day. This was fine as the family were still with me. Then the delivery company phoned on Friday to say they had no drivers. The delivery was yet again moved this time to Monday 11th, by then the family had left. I was walking home on Monday morning as the pallet was being unloaded onto the kerb outside my cottage. There had been no prior advice. The driver told me he had been getting all sorts of grief, I wasn't totally surprised but I would hesitate to use this carrier in the future.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Love this, so cute and different. Marked it down by one star merely because of the price, I think it’s a bit expensive.”
Helpful Report
Posted 3 years ago
Ron Hall
Verified Buyer
“Good service and great price the cushions are exactly what we wanted Thank you”
Helpful Report
Posted 3 years ago
Norma Metcalfe
Verified Buyer
“Excellent service. Delivery was ahead of time. However, I am disappointed with my duvet set. Cotton sateen I have found creases very easily and is a nightmare to iron. Not Dotmaison's fauly. It is a Laura Ashley set.”
Helpful Report
Posted 3 years ago
Debrah Fletcher
Verified Buyer
“Disappointed that the item I ordered is non-returnable even though the item has not even been put together”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I am very pleased with my kitchen compost caddy. It was exactly what I wanted and is a good colour match with my kitchen. The caddy is so easy to clean with the coating on the inside. Much better than my old one. Delivery was also very prompt. Irene”
Helpful Report
Posted 3 years ago
Christine Knott
Verified Buyer
“Great service and product lovely but not the right colour. Quite vibrant rather than dusky rose. However- return was no hassle. Would buy from Dot Maisonette again.”
Helpful Report
Posted 3 years ago
Helen Sweeney
Verified Buyer
“Great range of products, good customer service, arrived when promised.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Love the wall paper I ordered (placed 2 orders a couple of weeks apart)! Beautiful and good quality. My 2 orders came quickly. One thing I was really disappointed in was to be refused the offer price that I missed of only a few days twice! After ordering the first time I saw that the price of the roll went down from £75 to £60, asked them if I could get a discount on my second order and was told nothing they can do as price now up to the original price...”
Helpful Report
Posted 3 years ago
Ruby Begum
Verified Buyer
“Very good service”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Have ordered from Dotmaison before and been very pleased with purchase so didn’t hesitate in ordering again. Very competitive prices and excellent delivery times, high quality items so not the cheapest but you get what you pay for, quality in my experience”
Helpful Report
Posted 3 years ago
Teresa Chambers
Verified Buyer
“Lovely clock. Such great value as it is way more expensive on other sites. The service was fantastic, it was so well packaged and delivered on time. Just excellent. Will definitely shop on the site again”
Helpful Report
Posted 3 years ago
Anne S. Willis
Verified Buyer
“Poss duplicate. I was sent the hanging lamp insert vs a lamp stand. Can you please send me the lamp stand insert? Thanks Anne”
Helpful Report
Posted 4 years ago
Dotmaison is rated 4.8 based on 2,112 reviews
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