Doulton Water Filters Reviews

Name: Doulton Water Filters
Address: Fairey Industrial Ceramics Ltd, Unit 4, Lymedale Cross Industrial Estate, Newcastle-under-Lyme, Staffordshire
Rating: 4.56

4.6 Rating 475 Reviews

88 %

of reviewers recommend Doulton Water Filters

Visit Website

Phone:

7360092912

Email:

filtersales@doulton.com

Location:

Fairey Industrial Ceramics Ltd,
Unit 4, Lymedale Cross Industrial Estate,
Newcastle-under-Lyme
Staffordshire
ST5 9BT

Write Your review

Tell us how Doulton Water Filters made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty lid opening .. on first use the product was faulty and poor customer service”

Helpful Report

Posted 1 year ago

We're truly sorry to hear about your experience with our Doulton product. Your feedback is incredibly important to us, and we're disappointed to learn that you encountered issues with the lid opening on your first use. At Doulton, we take pride in providing excellent customer service, and it's disheartening to hear that you feel our service fell short of your expectations. We strive to ensure that our customers have a positive experience with our products, and we apologise for any inconvenience caused. We would greatly appreciate the opportunity to address your concerns directly. Please feel free to reach out to us at filtersales@doulton.com, and our team will be more than happy to assist you further. Once again, we apologize for any frustration or inconvenience you've experienced, and we thank you for bringing this matter to our attention.

Posted 1 year ago

“waste of time, do not recommend this company, not worth a review either”

Helpful Report

Posted 1 year ago

We genuinely appreciate you taking the time to share your feedback, even though it's not a positive one. We're sorry to hear that you had a disappointing experience with our product, and we'd like to understand more about your concerns to improve our services. Your satisfaction is incredibly important to us, and we would be grateful if you could provide us with more details on what specifically went wrong or what aspects of our product didn't meet your expectations. Your insights will help us address any issues and make necessary improvements to ensure a better experience for our customers. Please feel free to reach out to our customer support team directly (filtersales@doulton.com) with any additional information or concerns you may have. We are committed to rectifying any issues and providing the best possible service to our customers. Once again, we appreciate your feedback, and we hope to have the opportunity to make things right for you in the future.

Posted 1 year ago

“The filters are excellent but the company is not. Scores zero on customer service. Any company that ensures that it cannot be contacted by phone doesn't deserve to stay in business.”

Helpful Report

Posted 1 year ago

We sincerely appreciate your feedback, and we're genuinely sorry to hear about your experience. It's disheartening to learn that you've had difficulty reaching us and that this has impacted your perception of our company. First and foremost, we're grateful for your acknowledgment of the quality of our filters. We take great pride in delivering products that consistently meet our customers' expectations in terms of performance and effectiveness. Regarding your concerns about contacting us, we want to clarify that we do offer phone support to assist our customers. We're surprised to hear that you've had trouble reaching us in this manner, as providing accessible and responsive customer service is a top priority for us. We understand your frustration, and we would like to resolve this issue for you as swiftly as possible. Please consider reaching out to us via email at filtersales@doulton.com so we can better understand the situation and assist you accordingly. Once again, we apologise for any inconvenience you've experienced, and we appreciate your patience and understanding.

Posted 1 year ago

“When I opened the product, I found it was damaged. I then looked at the packaging box and saw that it was not damaged or pressed, so I couldn't figure out the damage.”

Helpful Report

Posted 1 year ago

Apologies for the delay. We sincerely apologise for the inconvenience you experienced with your recent purchase from Doulton. It's disheartening to hear that you received a damaged product despite our rigorous drop testing of all ceramic packaging. While we strive to ensure that our products reach our customers in perfect condition, we understand that unforeseen incidents can occur during transit. We're truly sorry for any frustration or inconvenience this may have caused you. We hope that you reached out to our customer service team immediately upon discovering the issue. Our dedicated team is always here to assist with any concerns or issues you may encounter. If you haven't already done so, please don't hesitate to contact us at filtersales@doulton.com. We're committed to resolving this matter for you as quickly and efficiently as possible. Once again, we apologise for the inconvenience, and we appreciate your understanding and patience. Thank you for choosing Doulton, and we look forward to the opportunity to make things right.

Posted 1 year ago

“Was not very helpful in providing correct information before purchasing stand for a 12 litre water filter system.”

Helpful Report

Posted 1 year ago

We sincerely apologise for any confusion or inconvenience you experienced, Jayne. While we do not offer a stand specifically designed for the 12-litre water filter system, we understand your frustration. Our goal is to provide clear and accurate information to our customers, and we regret if there was any misunderstanding in this instance. Your feedback is valuable, and we will take it into consideration to improve our communication moving forward. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your understanding.

Posted 1 year ago

Doulton Water Filters is rated 4.6 based on 475 reviews