Doulton Water Filters Reviews

Name: Doulton Water Filters
Address: Fairey Industrial Ceramics Ltd, Unit 4, Lymedale Cross Industrial Estate, Newcastle-under-Lyme, Staffordshire
Rating: 4.56

4.6 Rating 473 Reviews

88 %

of reviewers recommend Doulton Water Filters

Visit Website

Phone:

7360092912

Email:

filtersales@doulton.com

Location:

Fairey Industrial Ceramics Ltd,
Unit 4, Lymedale Cross Industrial Estate,
Newcastle-under-Lyme
Staffordshire
ST5 9BT

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, i am a Mittel irritated, becource the Container of the oder, was Not Luke shown in the Internetshop. So it is a little to hight for my gravity System. Usally i was Linking dir the Produkt number 8354, nur i recieved 8675. It would be helpful to show the number, by the orderlist. I will nie go to the webshop and look at the order. My old Filter says only doulton, the one you send, was written with british berkefeld, so i dont know the different.”

Helpful Report

Posted 2 days ago

“Missing part in order---- the collar . My emails have not been answered about this error . My plumber needs this part to install the new tap . I would like an answer please--------.Sandra Wilhelm”

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Posted 3 weeks ago

“got this waterfilter to attatch to my tap BUT it does not fit. my tap spout is a smaller diamiter to the attachment with the water filter - concidering returning item, or having to change kitchen mixer tap !!”

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Posted 1 month ago

“You know I have a gravity water filter that takes 2 replacement candles, so please make your website clearer, so that I don't have to go through the palaver again of ordering yet another candle with expensive postage.”

Helpful Report

Posted 1 month ago

“I bought from Doulton because I didn’t want to buy from Amazon. However, the postage cost was insane, over £6 for a single plastic nut, and I ended up buying the wrong size - completely my fault. Returning it was pointless, as you don’t get the original postage back (fair enough) and you have to pay to post back (again, fair enough). I ended up buying four nuts plus extra spare parts from… Amazon, for the same price as the single nut from Doulton. 🤷‍♂️ I tried, at least.”

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Posted 1 month ago

“The filter works well, however the tap seal is leaking and does not stop leaking no matter how tight or loose I fit the valve. Would welcome contact from the Doulton team to resolve this issue.”

Helpful Report

Posted 1 month ago

“When I first contacted you I was given the wrong advice about the filter cartridge I needed. Fortunately I double checked and was then advised of the correct product. This could have caused serious problems if we’d tried to fit the wrong cartridge After that the cartridge arrived in good time and I did receive an apologyj”

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Posted 1 month ago

“How could I review anything when your express delivery subcontractor made one attempt 3 days ago, and nothing ever since? I just want someone to tell me when, or if, you will deliver. Should I just cancel and order again?”

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Posted 2 months ago

“it's ok. the tap is very cheap and badly made. filtration takes hours and hours making the whole thing impractical for daily use. it's a hell of a lot lot to spend on a mickey mouse solution”

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Posted 3 months ago

“The filter is so big you cant put much water in it so you are constantly refilling”

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Posted 4 months ago

“Not too sure why I have a replacement cartridge with the ref. M15 on the packageing!”

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Posted 4 months ago

“I filled this and drank from it a total of four times. Then it fell out of my bag in a hotel room and the plastic lid shattered. So I put it in the bin. I wouldn't want another. Heavy, filter takes a lot of space, and the advice when I got it was to only use it for filtering potable treated tap water. I had looked for and not found details on the website for what it filters and assumed it was the same standard as their gravity filter. It's not. BTW the plastic lid is poor design. I am buying a gravity filter system from a competitor which comes with a metal spigot, as doulton's default is also a plastic one in their gravity filters. Not that impressed, marketing and price exceeds quality”

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Posted 5 months ago

“Snelle levering. Werkt perfect. Top product.”

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Posted 6 months ago

“Not as expected and response was mediocre told me to run watercthrough folter again. . Wish l could return but been used . Waste of £30”

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Posted 7 months ago

“I received my filter( the fourth system I have bought ) and I am a bit disappointed.. the filters took ages to run through...even after a week they still leave residue and just not up to the standard that I have become used to”

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Posted 8 months ago

“I havent recived my filter after 10 days of pursache, the product is very good and every years i by supplies but this time i dont know what happened with the delivery”

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Posted 8 months ago

“not yet received, don't know where the package is.”

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Posted 11 months ago

Hi, Thank you for your feedback and for bringing this to our attention. I'm sorry to hear that you have not yet received your package. This is not the experience we want for our customers. Please contact our customer service team directly at filtersales@doulton.com, and we will promptly investigate the status of your order and provide you with an update. Thank you for your patience, and we appreciate your understanding.

Posted 11 months ago

“The filter is great, just was difficult to open the lid..”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your review on Reviews.io. We appreciate you taking the time to share your feedback, and we're glad you find the filter itself to be great! We understand your frustration with the difficulty opening the lid. A smooth user experience is important to us, and we apologize that the lid caused you any problems. At Doulton, we're constantly looking for ways to improve our products. Your feedback about the lid is valuable and helps us identify areas for potential improvement. In the meantime, if you'd like some tips on opening the lid, we'd be happy to share some suggestions. For example, some customers find using a rubber gripper or pot holder helpful for added leverage. We value your satisfaction and want to ensure you have a positive experience with your Doulton Water Filter. Please don't hesitate to reach out if you have any questions or require further assistance. Thank you again for your feedback. We look forward to continuously improving our products! Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Your company seems very efficient. The order came very quickly and the stainless steel parts all seem good quality and work well together. Thank you for producing such a good product at a reasonable price.”

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Posted 1 year ago

“the tank is still linking after closing it strong”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're sorry to hear about the issues you're experiencing with your Doulton Water Filter. Could you please provide more details about what you mean by "the tank is still linking"? Additionally, we'd like to understand the problem you're encountering when trying to close it securely. Have you reached out to Doulton Water Filters for assistance with these issues? Our team is here to help troubleshoot and provide solutions to ensure you're completely satisfied with your product. Please don't hesitate to contact us if you need further assistance. We appreciate your feedback and the opportunity to address your concerns.

Posted 1 year ago

Doulton Water Filters is rated 4.6 based on 473 reviews