Doulton Water Filters Reviews

Name: Doulton Water Filters
Address: Fairey Industrial Ceramics Ltd, Unit 4, Lymedale Cross Industrial Estate, Newcastle-under-Lyme, Staffordshire
Rating: 4.56

4.6 Rating 473 Reviews

88 %

of reviewers recommend Doulton Water Filters

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Phone:

7360092912

Email:

filtersales@doulton.com

Location:

Fairey Industrial Ceramics Ltd,
Unit 4, Lymedale Cross Industrial Estate,
Newcastle-under-Lyme
Staffordshire
ST5 9BT

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well i am not sure why after filtering the water ppm is increasing please explain to me ? Also taste of the water is almost the same as tap water after filtering , so taste is bad, please advise.”

Helpful Report

Posted 2 weeks ago

“Necesitaba recambio de filtro. He pedido uno (biotec Ultra SL) que supuestamente es compatible con el que tengo sobre encimera, al ir a enroscar no me coincide la rosca, me dicen que si es una versión más antigua, necesito otro diferente (Ultracar SL). Por favor avisarlo en la página. Es un engorro tener que devolverlo porque en la página web, no está bien indicado. Saludos.”

Helpful Report

Posted 1 month ago

“They don't provide enough information about their products on their website. It's also unclear what the difference is between two similar products (e.g., Ultracarb vs. Biotect Ultra). They also don't offer free returns, which is not ideal when things go wrong or when you find that the product doesn't meet your expectations. The products are overpriced, and I haven't noticed any differences in the treated water.”

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Posted 4 months ago

“The product is fine. Your customer service is appalling.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. While we're glad to hear you're satisfied with the product, we're sorry that your experience with our customer service fell short. We aim to support our customers with timely, helpful assistance, so your comments are taken seriously. If there's anything specific we can address or any ongoing issues, please let us know so we can make it right. Thank you for helping us improve.

Posted 7 months ago

“Very disappointed with this water purifier as already the tap is leaking around where it’s attached to the main body of the purifier! I certainly wouldn’t recommend it to anyone!”

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Posted 8 months ago

“I would of written a review about the British Berkefeld I recently bought, however, twice I emailed your company to thank them for helping us out down here in Brixham when we had the cryptosporidium outbreak and you never answered me once. A short aknowledgement/ thanks for the email would of sufficed. It's a shame as it's a great product.”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback with us. I'm truly sorry to hear that your previous emails went unanswered—this is not the level of service we strive to provide, and I apologize for the oversight. We greatly appreciate your support and are glad that the British Berkefeld filter was able to help during the cryptosporidium outbreak in Brixham. Your feedback is important to us, and we'll make sure to improve our response process so that no messages go unacknowledged in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Posted 9 months ago

“My parents ordered a water filter of 8.5L for my birthday. This arrived with missing parts. The bolt assembly for the lid. There is also no parts list, with the paper instructions, something one can get in Ikea. I then ordered a metal tap and stand. With the metal tap, there is no parts list again, nor an exploded diagram which will state orientation of the washer. It needed about 2 emails to bring their attention to the relevant points, and no apology for the missing parts. I am open to improvement however. They need to do better.”

Helpful Report

Posted 1 year ago

Dear William, Thank you for your review on Reviews.io. We sincerely apologize for the inconvenience caused by the missing parts for your 8.5L water filter, metal tap, and stand. It's unacceptable that you had to follow up with emails to get these issues addressed, and we apologize that there was no apology offered at that time. We take customer satisfaction very seriously, and your feedback highlights areas where we can improve. We're currently reviewing our assembly instructions and packaging processes to ensure all parts are included and that the instructions are clear and easy to follow, similar to exploded diagrams. We appreciate your willingness to see improvement, and we hope to regain your trust. Please don't hesitate to reach out to us directly if you have any further questions or concerns. You can reply to this email. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Fast delivery, but can't get hold of anyone to talk to on the phone for customer support.”

Helpful Report

Posted 1 year ago

“It turned out that it wasn’t a filter that was suitable for my counter to gravity filter. Confusing that they all look the same. I have been offered a refund if i return it at my own expense.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We're truly sorry to hear about the confusion you experienced regarding the suitability of the filter for your counter-to-gravity system. We understand how frustrating it must be when products don't meet expectations. We apologize for any inconvenience caused by this misunderstanding. It's important to note that not all Doulton or British Berkefeld Ceramic filters are compatible with different manufacturer's systems. Regarding the refund offer, we want to assure you that we're committed to resolving this matter to your satisfaction. While we understand your disappointment about the return shipping costs, we're here to assist you throughout the process. If you have any further questions or concerns, or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly at filtersales@doulton.com. We value your feedback and the opportunity to improve our products and services.

Posted 1 year ago

Doulton Water Filters is rated 4.6 based on 473 reviews