Doulton Water Filters Reviews

Name: Doulton Water Filters
Address: Fairey Industrial Ceramics Ltd, Unit 4, Lymedale Cross Industrial Estate, Newcastle-under-Lyme, Staffordshire
Rating: 4.56

4.6 Rating 480 Reviews

88 %

of reviewers recommend Doulton Water Filters

Visit Website

Phone:

7360092912

Email:

filtersales@doulton.com

Location:

Fairey Industrial Ceramics Ltd,
Unit 4, Lymedale Cross Industrial Estate,
Newcastle-under-Lyme
Staffordshire
ST5 9BT

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately we had to send our product back. This was because the product purchased meant you had to install an extra tap. We thought that this could be installed onto the mains water supply to the kitchen tap. This wasn’t how the system works. This needs to be made more clear when purchasing. However return was excepted and we are now talking to an advisor on an alternative product which will for fill our needs. This is very good service and I wish I had spoken to an advisor in the first place. So to anyone who wants to purchase a system I would recommend speaking to one of the team first.”

Helpful Report

Posted 1 year ago

“So far our new standing filter has been excellent! It was easy enough to set up, easy to use and the water tastes much better. The first few filterings are slow but I did email to ask and they emailed back explaining which was helpful.”

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Posted 1 year ago

Dear Valued Customer, Thank you for leaving a fantastic 5-star review on Reviews.io! We're delighted to hear that you're having a positive experience with your new Doulton countertop filter. It's particularly rewarding to know that you found it easy to set up and use, and that you're already noticing a significant improvement in the taste of your water! We understand that the slower filtration speed during the initial uses can be a concern. It's fantastic that you reached out to our team, and we're thrilled that they were able to promptly explain this and provide helpful information. Clean, great-tasting water is essential for good health, and we're proud to play a role in providing that for you. Thank you again for choosing Doulton Water Filters! We look forward to you enjoying clean, filtered water for many years to come. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Excellent service always on time”

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Posted 1 year ago

Dear Janet, Thank you for leaving a fantastic 5-star review on Reviews.io! We at Doulton Water Filters are thrilled to hear that you consistently experience excellent service and on-time deliveries. Providing reliable service is a priority for us, so we're delighted to know that you can always count on Doulton. Whether it's helpful customer service representatives or prompt delivery of your filters, we strive to make the entire process smooth and efficient. Thank you again for choosing Doulton Water Filters! We appreciate your loyalty and for letting others know about your positive experiences. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Having not ordered for some time, I was confused about what to order, the receptionist was was more that helpful expaining, the new filters and how to order from the web site. Filters arrived within the next day, duly fitted and working, so nice to deal with a great company!”

Helpful Report

Posted 1 year ago

Dear Jonathan, Thank you for leaving a fantastic 5-star review on Reviews.io! We're delighted to hear about your positive experience with Doulton Water Filters. It's especially rewarding to know that our receptionist was helpful in explaining the new filters and navigating the website ordering process. We understand that things can change over time, and we want to ensure our customers feel confident when making purchases. Fast delivery and receiving working filters that are easy to install are all part of a smooth customer experience, and we're glad we could deliver on that for you. We appreciate you mentioning that it was "nice to deal with a great company" – that truly makes our day! Our team strives to provide excellent service at every touchpoint. Thank you again for choosing Doulton Water Filters! We look forward to continuing to provide you with clean, filtered water and exceptional service. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Excellent product. Very pleased.”

Helpful Report

Posted 1 year ago

Dear Norman, Thank you for leaving a fantastic 5-star review on Reviews.io! We're thrilled to hear you're very pleased with your Doulton Water Filter. What particularly impressed you about the filter? Was it the ease of use, the noticeable improvement in water quality, or something else entirely? Sharing details helps us understand what makes our customers happy and allows us to continuously improve our products. Thank you again for choosing Doulton Water Filters! We're glad you're enjoying clean, filtered water. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Great after sales support and an affordable way to improve the quality of every day tap water”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for leaving a fantastic 5-star review on Reviews.io! We at Doulton Water Filters are thrilled to hear that you've had a positive experience with our after-sales support and find our filters an affordable way to elevate your tap water quality. Providing exceptional customer service is a priority for us, so we're delighted to know our after-sales support met your expectations. If you have any specific examples of how our team assisted you, we'd love to hear them! Positive feedback helps us recognize team members who go the extra mile. Affordability and improved water quality are a winning combination! Doulton filters are designed to be a cost-effective solution for cleaner, better-tasting water at home. Thank you again for choosing Doulton Water Filters! We appreciate your feedback and for recommending us to others. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“I have been using these filters for a few years in my berkefeld and have been very satisfied even my grandkids can tell the difference”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for leaving a fantastic 5-star review on Reviews.io! We're delighted to hear you've been very satisfied with your Doulton filters for your Berkefeld system for several years now. It's especially rewarding to know that the difference in water quality is noticeable – even to your grandkids! Clean, filtered water is essential for good health at every age, and we're proud to play a role in providing that for your family. If you have any questions or would like recommendations on replacement filters or other Doulton products, please don't hesitate to reach out. We're happy to help! Thank you again for choosing Doulton Water Filters! We appreciate your loyalty and for sharing your positive experience with others. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“So love this almost plastic free filter system. Other than breaking them and putting them in compost, are there other ways to recycle the used filters?”

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Posted 1 year ago

“Doulton gravity filters are the best filters I have used.”

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Posted 1 year ago

“Very Happy with the replacement cartridge.”

Helpful Report

Posted 1 year ago

Dear Wendy, Thank you for leaving a fantastic 5-star review on Reviews.io! We're thrilled to hear you're happy with your replacement Doulton water filter cartridge. Fresh, clean water starts with fresh filters, and we're glad ours are meeting your expectations. Knowing you're enjoying the benefits of clean, filtered water makes our day. Did you find the replacement process easy? Is there anything we can do to make it even smoother in the future? We're always looking for ways to improve the customer experience. Thank you again for choosing Doulton Water Filters! We appreciate your business. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“A well made product that has started to do its job straight away. Delivered promptly and well packaged. I might of missed it in the advertising, but one thing to remember is that it takes two filters to operate, so this needs to be priced into ongoing maintenance costs. ( It still works out cheaper than the Brita system I was previously using and there is no `taste' ) Early days but so far I think my decision to use this filter was a good one, so can recommend it and proud to support UK manufacturing.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for leaving us a fantastic 5-star review on Reviews.io! We're delighted to hear you're off to a great start with your Doulton water filter. We appreciate your comments about the quality of the product, prompt delivery, and secure packaging. It's our goal to provide a positive experience from start to finish. You're absolutely right about the two filters being needed for operation – that's an important point to consider for ongoing maintenance costs. We understand this might not have been explicitly mentioned in the advertising you saw, and we'll take that feedback on board to ensure future messaging is clear. We're glad to hear that, despite needing two filters, Doulton still offers a more cost-effective solution compared to your previous system, especially without any unpleasant tastes! It's fantastic that you're already seeing the benefits of cleaner water. As you mentioned, it's early days, but we're confident you'll continue to enjoy fresh, filtered water for years to come. If you have any questions or discover new features you love, please don't hesitate to share them! We're also very proud to support UK manufacturing, just like you. Thank you for choosing Doulton Water Filters! Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Great water filters, definitely helps soften the water and improves taste drastically removing chlorine.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for leaving a fantastic 5-star review on Reviews.io! We're delighted to hear that your Doulton water filters are exceeding your expectations. We're thrilled to hear that you're noticing a significant improvement in taste and a reduction in chlorine. Fresh, clean water is essential for good health, and we're proud to play a role in providing that for you. Thank you again for choosing Doulton Water Filters! Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Excellent service!”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you so much for leaving us a fantastic 5-star review on Reviews.io! We at Doulton Water Filters are thrilled to hear that you've had an excellent experience with our service. While "Excellent Service" is a wonderful compliment, we'd love to hear more specifics if you're willing to share! Did you interact with a particular customer service representative who went above and beyond? Perhaps the ease of contacting us or the resolution to an inquiry impressed you. Sharing details helps us recognize our team members for their outstanding work and ensure we're continuing to deliver exceptional service. Thank you again for choosing Doulton Water Filters! We're here to help if you have any questions in the future. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Very helpful.”

Helpful Report

Posted 1 year ago

Dear Marianne, Thank you for giving Doulton Water Filters a fantastic 5-star review on Reviews.io! We appreciate you taking the time to share your experience. Sharing details helps us understand what we're doing well and identify areas for improvement. If you had a particularly positive interaction with our customer service team, feel free to mention their name (if you recall it) – we love recognizing our team members for their excellent work! Thank you again for choosing Doulton Water Filters! We're here to help if you have any questions in the future. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Very good!”

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Posted 1 year ago

“Got an old berkley and needed to replace the filters, also got a pack of 4 blanking plates, as my old ones seemed loose. much slower to filter through now the filters do not come with blanking grommetts and they are needed”

Helpful Report

Posted 1 year ago

Dear Stephen, Thank you for your fantastic 5-star review on Reviews.io! We're happy to hear you were able to find replacement filters and blanking grommets for your Berkefeld water filter system. However, we're sorry to learn that you're experiencing a slower filtration rate after replacing the filters. There could be a few reasons for this: New Filter Break-In: Brand new filters can sometimes take a little while (usually a few hours) to reach their optimal flow rate. Air in the System: After replacing the filters, there might be air trapped in the system slowing the initial filtration. Try priming the filters by running clean water through them for a few minutes without the top chamber attached. Incorrect Filter Placement: Double-check that the new filters are positioned correctly within the chamber. If the slow flow rate persists after trying these steps, please don't hesitate to contact our customer service team directly. We'd be happy to troubleshoot further and ensure your Berkefeld system is functioning optimally. On a separate note, you're absolutely right – blanking grommets are indeed essential for unused filter chambers to maintain proper filtration efficiency. We appreciate you highlighting this for other customers. Thank you again for choosing Doulton Water Filters! Please don't hesitate to reach out if you have any further questions or concerns. Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“A very good product indeed. Quick delivery and an efficient website made the experience of buying really smooth. Highly recommended.”

Helpful Report

Posted 1 year ago

Dear Mortimer, Thank you so much for leaving us a brilliant 5-star review on Reviews.io! We're delighted to hear that you had a smooth and positive experience with Doulton Water Filters. Your feedback about our quick delivery and efficient website is particularly appreciated. We strive to make the buying process as easy and convenient as possible, so knowing we achieved that for you is fantastic. A very good product deserves a very good experience, and we're thrilled to hear our Doulton filters lived up to your expectations. Thank you again for choosing Doulton Water Filters and for recommending us to others. We truly appreciate your business! Sincerely, The Doulton Water Filters Customer Service Team

Posted 1 year ago

“Easy to order, arrived quickly, would like the option to have a subscription for this as it would stop me forgetting to change them, probably missed that part. Great product we have been using it for years”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found ordering from Doulton Water Filters easy and that your order arrived promptly. It's fantastic to hear that you've been using our products for years and that they've been meeting your needs. We greatly appreciate your feedback regarding the option for a subscription service. Ensuring that our customers have convenient options for filter replacements is a priority for us, and your suggestion will definitely be taken into account as we continue to improve our services. Thank you again for choosing Doulton Water Filters. We look forward to serving you for many more years to come!

Posted 1 year ago

“Great customer service. The pack of filters I ordered arrived super quickly, even over the bank holiday weekend.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave such a positive review! We truly appreciate your feedback and are thrilled to hear about your great experience with Doulton Water Filters. Ensuring prompt delivery, even during holiday periods, is a top priority for us, so we're delighted to hear that your pack of filters arrived quickly and met your expectations. We understand the importance of efficient service, especially when it comes to essential items like water filters. Your kind words about our customer service team mean a lot to us. We work hard to provide exceptional support to our customers, and it's rewarding to hear that our efforts have made a positive impact. Thank you once again for choosing Doulton Water Filters. We're grateful for your support and look forward to serving you in the future.

Posted 1 year ago

“Very good and quick delivery”

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Posted 1 year ago

Doulton Water Filters is rated 4.6 based on 480 reviews