Doxdirect Online Printing Reviews

Name: Doxdirect Online Printing
Address: Perth Trading Estate, ,, Slough
Rating: 4.83

4.8 Rating 3,434 Reviews

97 %

of reviewers recommend Doxdirect Online Printing

4.8

Based on 3,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 200 7272

Email:

service@doxdirect.com

Location:

Perth Trading Estate, ,
Slough
SL1 4XX

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Doxdirect Online Printing 1 star review on 19th March 2024

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item had pages added to allow for binding method. these additional pages were left untreated/unprinted and look very out of place, and leaves the publication looking very unprofessional. simply printing these pages in a single colour would have been better than nothing.”

Helpful Report

Posted 6 years ago

Hi Vincent, thanks for taking the time to write a review, and sorry you weren't happy with the outcome of the booklet. With saddle stitched binding we do try and make it clear on the website both before and during ordering that the page count of the document should be in multiples of 4 for this binding type, and the blank pages added are displayed in the document preview before checkout. Best wishes, Doxdirect.

Posted 6 years ago

“Staff very helpful but ordering very difficult. Part of the site not working”

Helpful Report

Posted 6 years ago

Hi Margaret, thanks for your review. Sorry to hear you had trouble when placing your order. Could you let us know more by emailing service@doxdirect.com if you have time? This will help us fix any issues you may have encountered. Thank you, Doxdirect.

Posted 6 years ago

“Paid for next day production and it didn’t come the day it was meant to. Very disappointing as it was quite pertinent and I paid extra for the earlier delivery. There’s also problems with using this website on mobile. It doesn’t allow you to add more than one file. It starts to show errors. Might use again, not sure.”

Helpful Report

Posted 6 years ago

Hello, You placed your order with a Next Day Turnaround. This means we print and despatch your order within One Working Day, it does not mean you will receive it One Day later. Sorry you have misunderstood this. But thank you for your feedback about the mobile site, I shall pass this onto the marketing team. Many thanks The Doxtors

Posted 6 years ago

“One of my Orders never received and the other was on time and all very good.”

Helpful Report

Posted 7 years ago

Hello, Sorry you have not received an order. Please email me the order number directly and I will check this for you: service@doxdirect.com Many thanks The Doxtors

Posted 7 years ago

“Efficient service, but disappointed with the print quality. More appropriate for printing where hi-resolution images aren't needed. Your files are uploaded in PDF format and even if you upload in hi-res format, they are converted into PDF. My original, uploaded images were pin sharp, but when printed, they are of average quality, certainly not photo quality. I'd use the service again for text based printing, but will look elsewhere for photo-quality printing. I chose the highest weight of paper and colour printing, but these still weren't to my satisfaction.”

Helpful Report

Posted 7 years ago

Hi Matt, thanks for writing your review. Good to hear you found the service efficient, and of course we're sorry to hear you're disappointed with the quality. We do actually convert and print PDFs at the highest possible quality settings on our presses, but when it comes to photo printing in particular there are specific papers and other print settings we would need to use to achieve a perfect result. Because we're not intrinsically a photo printing company, but rather a cost effective document printing service, we have a standard configuration for each type of document, which keeps the cost reasonable and produces great results on the whole, which unfortunately hasn't been sufficient for your more specific needs. We do want all of our customers to be happy, and actually offer a 'Love us or your money back' guarantee. So please email us on service@doxdirect.com if you would like to return your prints for a full refund. We'd also be happy to send you a discount code for a future non-photo printing order you may need in the future. Best wishes, Doxdirect.

Posted 7 years ago

“Dreadful experience on the website. Slow to upload small docs.”

Helpful Report

Posted 7 years ago

“The paper inside the book was great quality. However the cover was not smooth, there were marks, you could see where the glue had been applied. I wouldn't say it was worth £50! But great customer service”

Helpful Report

Posted 7 years ago

“I placed my 2nd order by Dox, I do like the service”

Helpful Report

Posted 7 years ago

“Fast delivery”

Helpful Report

Posted 7 years ago

“I had a booklet to be printed but didn't realise a pdf pages had to be in multiples of 4 - unfortunately this meant that the booklet was printed without the first two pages. They have had to be photocopied instead.”

Helpful Report

Posted 7 years ago

“The quality of the paper and binding is satisfactory. The print quality of the text is very clear but the reproduction of the colour pictures is too dark....some detail is completely lost. It would seem that a check on colour calibration was not made since the original file shows good colour balance and correct brightness.”

Helpful Report

Posted 7 years ago

Hi Willam, thanks for posting a review, and sorry to hear that the colours of pictures aren't satisfactory. We do offer a 'repring or refund' guarantee, so please email service@doxdirect.com with your order number if you'd like us to investigate :)

Posted 7 years ago

“Easy to print door to door service. Really cheap too. My only criticism is that I ordered 170gsm paper for my colour printing but I'd say that only half of my order was printed on that thickness...the rest was much thinner paper. It didn't matter this time, but it could have ruined my order. A quality check would have been nice. There were a few colour smudges too. But overall good, and I would definitely use them again, due to swiftness, ease and cost.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry you order was not all on 170gsm. I have emailed you directly to either reprint or refund. Many thanks The Doxtors

Posted 7 years ago

Thanks for taking the time to write a review Penny. Sorry to hear about the paper, that is unusual. We have a refund/reprint guarantee so please email service@doxdirect.com if you'd like us to investigate (include your order number or postcode in the email). Thanks again.

Posted 7 years ago

“Good quality materials were used”

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Posted 7 years ago

“that they deliver documents”

Helpful Report

Posted 7 years ago

Hi, I'm not sure if your whole review was posted. Please feel free to update it if you'd like to, or email service@doxdirect.com if you have any suggestions or issues about the printing or service. Many thanks :)

Posted 7 years ago

“I was very disappointed with my last order and it was damaged before I even received my order.”

Helpful Report

Posted 7 years ago

Hello, I am sorry you order was damaged by Royal Mail. I have already refunded you in full on 23rd March as requested. I am very sorry for the inconvenience Royal Mail have caused. Many thanks The Doxtors

Posted 7 years ago

“We sent some images to print, and when they came back the quality was pretty poor. Obviously largely our fault, but would've been good if they'd had an alert to highlight image quality wouldn't be great. We then imporved the images and resent them to be printed, and got a message to say they couldn't print edge to edge as we'd requested. I was having email correspondence to try to resolve this when I got an email to say this had now been dispatched. SO in the end we have two copies of the images, none of which are quite what we wanted. So slightly disappointing.”

Helpful Report

Posted 7 years ago

“The new site isn't as easy to use as the old one - I used the old site without any problems using adblockers and popup blockers - the new site just hides some buttons in some browsers. I was less sure that I had ordered the right thing with the new site.”

Helpful Report

Posted 7 years ago

Hi Mark, sorry to hear you didn't find our new site as easy to use as the previous one. If you have any specific feedback we have a suggestion box at https://doxdirect.typeform.com/to/TxSn71 and would love to hear what you think. Or you can email service@doxdirect.com if you prefer. Many thanks.

Posted 7 years ago

“printed a batch of A3 side bound spiral work for me then after a big upload sent me an email saying they cant do it anymore?? uploads and pagination a real problem if you need facing pages. For the simple stuff its good.”

Helpful Report

Posted 7 years ago

Hello, sorry we no longer offer long edge binding for A3 spiral bound books. It is not something we have ever offered on the website, and was only available on request. Many thanks The Doxtors

Posted 7 years ago

“The documents were a day late and came in white folders whereas I had specified black. Quite disappointing.”

Helpful Report

Posted 7 years ago

Hello, I am sorry you are unhappy with your order. You chose Free Delivery which isn't guaranteed next day delivery i'm afraid. Sorry we do no offer black binders, this isn't an option on the website. We only offer white. Many thanks The Doxtors.

Posted 7 years ago

“Setup was simple and service prompt. I was disappointed because the manual I requested was far too large. In the attached photo I show the large manual with the smaller size I wanted. The fault could have been mine, but then instructions could have been made clearer.”

Doxdirect Online Printing 3 star review on 26th February 2017

Helpful Report

Posted 7 years ago

Hello, I am sorry you are unhappy with your order. I have emailed you directly so we can look into this for you. Many thanks the Doxtors

Posted 7 years ago

Doxdirect Online Printing is rated 4.8 based on 3,434 reviews