Doxdirect Online Printing Reviews

Name: Doxdirect Online Printing
Address: Perth Trading Estate, ,, Slough
Rating: 4.83

4.8 Rating 3,433 Reviews

97 %

of reviewers recommend Doxdirect Online Printing

4.8

Based on 3,433 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 200 7272

Email:

service@doxdirect.com

Location:

Perth Trading Estate, ,
Slough
SL1 4XX

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Doxdirect Online Printing 1 star review on 19th March 2024

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sneaky price increase! - This is mainly effected on the fast turn around option. The prices are now ridiculously high! Us usual customers who have spent a vast amount of money with you should've at least been informed via email about the increase! - I'll be looking for another printing provider soon.”

Helpful Report

Posted 5 years ago

Hello Ajay I am sorry you are unhappy with the recent price changes, a few prices have actually decreased too – so we're still very competitive. The prices are clearly shown on the Price Calculator and online at time of ordering, nothing is hidden or added at Checkout. Many thanks The Doxtors

Posted 5 years ago

“Sent wrong product = not a book but binded folder. Too busy to chase for fix. Will not use again.”

Helpful Report

Posted 6 years ago

Hello, You ordered a spiral bound book, do you mean this is not what you have received please? If so, please email me some photos directly so we can resolve this for you; service@doxdirect.com Many thanks The Doxtors

Posted 6 years ago

“The first order I placed with Doxdirect turned up 24 hour late despite having expedited shipping. The second order didn't show up at all! The order I did receive was otherwise faultless. Potentially a really good service let down by over-promising and under-delivering”

Helpful Report

Posted 6 years ago

Hi Gary, thanks for writing a review, and sorry that the service didn't meet your expectations this time. We generally find our Royal Mail deliveries to be reliable, though there can be occasional mishaps as you've experienced, but it's good to hear you were satisfied with your order when it arrived. Best wishes, Doxdirect.

Posted 6 years ago

“In correct order, then when correct order was sent out it arrived bent”

Helpful Report

Posted 6 years ago

Hi Kevin, we can only apologise that the second delivery was damaged in transit, and of course if the prints are damaged we will resupply them free of charge. Best wishes, Doxdirect.

Posted 6 years ago

“I only say poor, because I have not received the printing yet. You, like me have assumed that the web site times would be achieved and that it would have arrived. If we are lucky it will arrive and it will be brilliant.”

Helpful Report

Posted 6 years ago

Hi Mark, I've checked your order and it was shipped on 29th November via Royal Mail, so I'm surprised it hasn't arrived yet. If it doesn't arrive today please email service@doxdirect.com as we may need to reprint and resend it. Best wishes, Doxdirect.

Posted 6 years ago

“I got sent another person's order and didn't get mine until two weeks later.”

Helpful Report

Posted 6 years ago

Hi Rachel, please accept our apologies about this error with your address and order number. You have of course been refunded in full, which should arrive in your account within the next 3 days, and we've sent you a discount code for a future order. Best wishes, Doxdirect.

Posted 6 years ago

“I ordered 3 A3 prints and all were blurry - at no point during the booking process did it warn me that they may be pixelated”

Helpful Report

Posted 6 years ago

Hello Charlotte I’ve had a look at your original uploaded files. They are jpegs which are less than 1mb in size each, and only 72dpi resolution. The quality is quite poor, you can see pixellation on them. You have then requested to enlarge them to A3, which again makes the resolution even lower. Unfortunately we can only print as good as the files supplied I’m afraid. Many thanks The Doxtors

Posted 6 years ago

“For the item we where trying to purchase, your costs was too high. We went with a competitor with a lower cost and yet some elements that are superior to yours. Also their online system is more user friendly than yours. I hope this helps you.”

Helpful Report

Posted 6 years ago

Hi Craig, thanks for your feedback. It would be interesting to know more about what the less than satisfactory issues were with your order, and what the price of the competitor's product was. If you'd like to email service@doxdirect.com with details, as well as any suggestions for the website, it would be much appreciated. Best wishes, Doxdirect.

Posted 6 years ago

“Wrong product printing because instructions are not clear. I was so disappointed.”

Helpful Report

Posted 6 years ago

Hello, I am sorry you are unhappy with your order. Please email me further details to service@doxdirect.com and we will take a look at this for you. Many thanks The Doxtors

Posted 6 years ago

“Dox direct used to offer a 'crop to size' option. Since this has been taken away it doesn't really suit my needs anymore”

Doxdirect Online Printing 2 star review on 30th June 2017

Helpful Report

Posted 6 years ago

Hello, Sorry you're not liking the new interface. We have changed the interface on the front end of the site. However custom size functionality is still supported - we think it works better, so we offer the option to select NS - None standard, the site processes the files at their uploaded size. Sorry if that's not clear on the site.

Posted 6 years ago

“My internet order was lost. However when I complained and the printing turned up, the print quality was impressive. Many Thanks Graham”

Helpful Report

Posted 6 years ago

“My order was delayed.My order was delayed. Needed the order urgently and received no correspondence re dispatch or the delay until I flagged it up myself. When it was dispatched I only received one of my orders and had to contact again regarding the whereabouts of the other.”

Helpful Report

Posted 6 years ago

Hello, I am very sorry your order was despatched late, I upgraded you to next day delivery as a gesture of goodwill. I am sorry for the inconvenience caused. Many thanks The Doxtors

Posted 6 years ago

“Order was not as agreed by email; replacement got lost in the post; eventual chase up may get a copy delivered tomorrow in format as requested - we shall see! Went with Doxdirect as needed A3 spiral binding which they now say they no longer do. Thank you for agreeing to fulfil my order as requested anyway. Let's hope it arrives tomorrow.”

Helpful Report

Posted 6 years ago

Hello, I am sorry your order was lost in the post. We have reprinted your order and it will be delivered today. We do still offer A3 spiral bound books, but we no longer offer the long edge binding as an upgrade option. Many thanks The Doxtors

Posted 6 years ago

“they offer no option of sending a note in the case of a gift. other items are ok. why not offer an option like that? why ddoes the customer have to know it comes from Dox direct?”

Helpful Report

Posted 6 years ago

Funnily enough we were discussing this yesterday, offering a non-branded packaging option, which could include a gift note. It isn't something we've had a huge demand for historically but if the demand was there it's certainly something we could introduce. Best wishes, Doxdirect.

Posted 6 years ago

“The print was perfect. But the stated delivery time was way off. No warning of delay until I enquired. Not much of an apology offered.i order for 2 day turn around. I received a week later.”

Helpful Report

Posted 6 years ago

Thank you for posting a review. Sorry that your order didn't arrive as quickly as expected. FYI, turnaround refers to the time for the printing and binding to be produced, and delivery is in addition to this. When choosing the free Royal Mail delivery option the delivery date is estimated rather than guaranteed. Many thanks, Doxdirect.

Posted 6 years ago

“Delivery awful.”

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Posted 6 years ago

“Very unhappy with the service from dox direct - I paid for edge to edge printing because that is what I required. I received an email letting me know they couldn't do it, and proceeded to run my order with bleeds. I would have expected them to ask whether I wished to continue or to ask for an alternate configuration.”

Helpful Report

Posted 7 years ago

“I've used Doxdirect for 4 years and have received a good service. Since they changed their ordering system, both recent orders were wrong. The preview doesn't work and it seems like what you chose when uploading the document changes. My latest batch of manuals had the last page missing and it was printed on the back of the card and the clear acetate front cover was missing. I contacted Doxdirect and had expected some kinder customer support but I was basically told it was my fault. After 4 years, I will be getting my printing done somewhere else! Very disappointed!”

Helpful Report

Posted 7 years ago

Hello, I am sorry you are unhappy with us. If you choose a printed back cover it means the last page will be printed as the back cover on 300gsm card. We have only printed as ordered i'm afraid. But as already emailed this morning you can return the order to me for a full refund. Many thanks The Doxtors

Posted 7 years ago

“My document was delivered incorrectly even after a phone call and email conversation to confirm that it would be printed correctly. I was, however, given a refund despite not being able to return my document which was very much appreciated.”

Helpful Report

Posted 7 years ago

Hello, Sorry we had no emails from you explaining how the spreads should appear but we refunded you anyway as a gesture of goodwill. Many thanks The Doxtors

Posted 7 years ago

“I would like to review the 2 documents I ordered. But I dont have them. Apparently too big for saddle stiching and one missed phone call later they 'cant get hold of me'. Not trying very hard really. Take my business elsewhere.”

Helpful Report

Posted 7 years ago

Hello, I am sorry you are unhappy with us. I called you twice and emailed you to explain as we could have processed the order as a spiral bound book or printed on thinner paper etc, there were several options. But as I could not contact you, I refunded you in full so a new order could be placed. Many thanks The Doxtors

Posted 7 years ago

Doxdirect Online Printing is rated 4.8 based on 3,433 reviews