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Doxdirect Online Printing Reviews

4.8 Rating 3,433 Reviews

97 %

of reviewers recommend Doxdirect Online Printing

Company Reviews

Product Reviews

4.8

Based on 3,433 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 200 7272

Email:

service@doxdirect.com

Location:

Perth Trading Estate, ,
Slough
SL1 4XX

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Doxdirect Online Printing 3 star review on 12th June 2018

Doxdirect Online Printing 5 star review on 11th June 2018

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed and order for a single double sided leaflet and paid for same day processing. The order was dispatched 2 days late and when it arrived was printed incorrectly. In fairness to doxdirect.com they did refund my money in its entirety and quickly. Their customer services responded to my emails promptly and they were very apologetic. However I won't be using them again.”

Posted 7 years ago

“I just felt it very expensive for what you get. Perhaps my fault for opting for cheaper options during the ordering process.”

Posted 7 years ago

Hello, I am sorry you are unhappy with your order. Please email me: service@doxdirect.com, and we will try and resolve this for you. Many thanks.

Posted 7 years ago

“Web sight difficult and faulty. first web site worked well.”

Posted 7 years ago

Hi Vanessa, thanks for your review and feedback. We are currently testing a new version of the website and making improvements as we go. Almost there!

Posted 7 years ago

“Second time ordering. Order was wrong. Customer service is usually helpful however this time was the opposite sadly.”

Posted 7 years ago

Hello, Thank you for your feedback. Unfortunately we do not offer Gloss stock, your order was printed on Matt as you had ordered. I am sorry if this was not clear in our earlier emails. Many thanks The Doxtors

Posted 7 years ago

“Took much longer than expected despite paying extra for next day printing. Ordered on Sunday. Delivered on Thursday. :(”

Posted 8 years ago

Hello Haqueel, sorry to hear the service didn't match your expectations. We'll email you a discount code for a future order. You may already know this but the printing time and delivery time are separate, and we can't guarantee Royal Mail delivery dates, so for a guaranteed next-day delivery we offer same-day printing and a range of courier delivery options. Your discount voucher is on its way :) Best wishes, Doxdirect.

Posted 8 years ago

“Poor quality paper.”

Posted 8 years ago

Hello, I am sorry you are unhappy with your stock, you selected 100gsm Matt paper. It may have been more suitable to select 120gsm for your leaflets if you think it's too thin. You are able to return your order to me for a free reprint. I will email you directly with the details. Many thanks The Doxtors

Posted 8 years ago

“The document suffered from very pad paint-through of ink. I was surprised that the document didn't appear to be be laser printed. The binding was fine.”

Posted 8 years ago

Hello, thank you for your feedback. The file appeared to have show through because your files have been scanned in and the show through is from the page on the reverse. I am have emailed you directly with regards to a free reprint if you can supply a clean file. Many thanks The Doxtors

Posted 8 years ago

“Cannot fault customer service. However printing quality is poor, alignment and colour. Does no one check the printing before its sent out? Will not be using again.”

Posted 8 years ago

Hello Claire, I'm sorry to hear you weren't happy with your Doxdirect order. We usually get great feedback about the quality of our printing, finishing and materials, and when mistakes happen we want to make things right. Ordinarily a reprint would be offered immediately, but seeing as you have had the job printed elsewhere we will email you directly to offer what will hopefully be a satisfactory solution. Thanks for your feedback and please accept our apologies. Many thanks The Doxtors

Posted 8 years ago

“having ordered a single copy of our report and shown it to our client we needed to order a bulk run of 250 copied for them to pass on to their clients. We were unable to simply ask for a re-run of the previouse order. This seems unbelivably backward of doxdirect, not to offer this option. But we submitted a re-run of the order by using the previouse order as stored in the libaray facility. Sadly this library facility has a clitch that dox direct know about, but do not warn their customers about. The glitch is that it resets the acetate cover option to 'no-cover'. The result was the bulk order for 250 copied of our report did not arrive with our clients as that wanted, not as the copy their had seen and signed off. We looked stupid and risk loosing business because of this.”

Posted 9 years ago

Hello Jane. Please accept our apologies for this error. The glitch in the library facility is something that was discovered as a result of this order, and IT have been informed of it. I have been in touch with your colleague Graham to explain this and to suggest that we manually check any future orders you may place with us via the library for your peace of mind. I have also emailed you separately to offer a partial rebate on your order, which I hope you will find satisfactory. Many thanks The Doxtors

Posted 8 years ago

“Pointless selecting quick turnaround or first class post as you pay for a service you don't get! Disappointed. Won't use again.”

Posted 9 years ago

Hello Fey, As we discussed on the phone just now; One Day Turnaround means we print and despatch within one day. It doesn't mean one day delivery, sorry you have misunderstood this. We have processed your order on time. Many thanks The Doxtors

Posted 9 years ago

“A short while ago I ordered a couple of proof copies. They were saddle-stiched but had a 'square spine' and lay flat. The paper was of good quality and photographs reproduced well. I would happily have rated them 'very good'. However, the ten copies that arrived today had no folded square spine and do not lay flat and are inclined to spring open at the centrefold, due no doubt partly to the weight of the paper.”

Posted 9 years ago

Hi, Sorry you are unhappy with your order. You can return the books to me for a reprint or refund. I will email you the address now. Many thanks Louise

Posted 9 years ago

“Really hard to rate doxdirect.com as more often than not the service is perfect. We rarely have problems with document printing or delivery and use them frequently for small and large orders (12 times a year, around around 80 documents an order). However, when there is a problem (and doxdirect have made 2 printing errors in the last year with us), we appreciate sporadically they will occur. The customer service is appalling. The ease of ordering online is wonderful, the product is great, the delivery is brilliant but we have been upset to have to move our printing requirements to another provider so that we can be assured, when a malfunction happens, the mistake can be rectified easily, swiftly, with flexibility and with no out of pocket expense for ourselves. We have advised, both times, that doxdirect will accept no liability (even though they will admit formatting errors at their end) and therefore not distribute our reprints at their expense.”

Posted 9 years ago

Hi, In the unfortunate case where a mistake is made, we always reprint or refund, this has never been refused. But we do not offer compensation I am afraid, so the £50 you requested was indeed refused. I offered you a gesture of goodwill discount on your next order, but you declined this. I am sorry you feel we have offered you a bad service. Many thanks The Doxtors

Posted 9 years ago

“I sent in a photo to be used as part of a poster. When the posters arrived the picture was quote blurred. I appreciate that while the picture used looked ok to me, it could change once enlarged to A3. The company are the experts and not me, it would have been nice to be informed that the picture was unsuitable. Instead I find myself with 100 posters which are of no use to me whatsoever.”

Posted 9 years ago

Hi James, Sorry we can only print as good as the file supplied. If you email me a higher resolution file we will reprint this for you as a gesture of goodwill. Thank you.

Posted 9 years ago

“Over all we were dissatisfied with the service we received from box direct. The end product had a much darker tone in comparison to the original copy we received, which had to be redone due to the inside being upside down. (This could have easily been sorted if it had been checked prior to sending.) We have had to use them but I am not happy with the finished result of our wedding invites due to the colour of the leaves on the invite as we wanted a softer lighter feel to achieve the look we wanted.”

Posted 9 years ago

Hello Jo, I am sorry you are unhappy with your order. If you return it to me we can reprint or refund this for you. Many thanks Louise

Posted 9 years ago

“Whilst the quality of the print was good, unfortunately the packaging was poor and my item arrived very creased.”

Posted 9 years ago

I am very sorry your order arrived damaged. I have sent you an email with regards to a free reprint. Many thanks The Doxtors

Posted 9 years ago

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Doxdirect Online Printing is rated 4.8 based on 3,433 reviews