DS Music Reviews

Name: DS Music
Address: 3rd Floor Agicourt House, 1 Agincourt Square, Monmouth, Monmouthshire
Rating: 4.87

4.9 Rating 1,060 Reviews

98 %

of reviewers recommend DS Music

4.9

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

jon@dsmusic.com

Location:

3rd Floor Agicourt House,
1 Agincourt Square,
Monmouth
Monmouthshire
NP25 3BT

Write Your review

Tell us how DS Music made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I purchased was of a reasonable value, the on-line ordering process easy, the confirmation of order prompt, delivery quicker than stated and a friendly e-mail communication with order-actioning staff member. I was very pleased with the customer service provided. Regards Mr E R Wood”

Helpful Report

Posted 10 years ago

“Great transaction thank you so much”

Helpful Report

Posted 10 years ago

“First class friendly service”

Helpful Report

Posted 10 years ago

“Very helpful service and I hope to do further business with this company in the future. David Heft.”

Helpful Report

Posted 10 years ago

“I was very pleased with my purchase. A fantastically low price but from a UK-based retailer so no fears to be had about whether the software was legitimate or whether my money might disappear. I was also impressed by prompt email attention. So great product (Sibelius 7.5 upgrade) at a great price with great customer care.”

Helpful Report

Posted 10 years ago

“Great local music store, I needed an urgent guitar repair recently, the repair was turned around in less than 24hrs! Very helpful staff who offer service with a smile ????”

Helpful Report

Posted 10 years ago

“Product delivered within two days as promised. Arrived in sound condition. I ordered on-line on a Saturday but through my own incompetence actually set a process in action that would have delivered two items. I only discovered this on the Sunday so speedily sent off explanatory e-mails - expecting no action until Monday. To my surprise and pleasure I received responses within a matter of minutes and the problem was resolved. I shall have no hesitation in using this firm again and recommend it strongly.”

Helpful Report

Posted 10 years ago

“Found DS Music very efficient, polite and helpful. Music I ordered arrived very quickly and I was informed of its arrival very quickly. Only way it could have been better was if music had been in store in the first place!”

Helpful Report

Posted 10 years ago

“I have been away for three weeks, so have not had time to try your produce out, but as for service can-not you. Thank you”

Helpful Report

Posted 10 years ago

“Lovely item as described at a reasonable price, and very fast delivery - I am very pleased! Thank you.”

Helpful Report

Posted 10 years ago

“DS Music always gives excellent customer service. Whether it's advice whenever I've visited the shop in person or ordering online so my son can collect items when he's in school (he boards in Monmouth). I love this music shop, the staff are always friendly, cheerful and helpful - thank you DS Music.”

Helpful Report

Posted 10 years ago

“Very helpful service from the salesman”

Helpful Report

Posted 10 years ago

“The order was dealt with very promptly and efficiently.”

Helpful Report

Posted 10 years ago

“Ordered this for a Christmas present for my pupil, who absolutely adores it:) arrived quickly and on time, and very good quality:)”

Helpful Report

Posted 10 years ago

“Initial enquiries about the product were dealt with very well, demonstrating good product knowledge and advice, although spoken too quickly, with an assumption that I was understanding everything as it was being explained. I was buying this item for someone else as a Christmas present and knew nothing of the technology behind it. However, I was confident enough in their service to go ahead with the purchase. Unfortunately, the key email with the verification code to enable the product to be activated was not sent to me (later they said it had been), so maybe I just didn't receive it. So the Christmas present couldn't get activated until Jan 2nd., when the only person who knew what to do came back from the Christmas/New Year break and sent the missing email. This proved very frustrating. However, all's well that end's well. The product's fine, up and running and I know if I do have any further issues, they will be happy to help from their end.”

Helpful Report

Posted 10 years ago

“Product really good but unfortunately when buying shop assistant did not tell me that an adaptor was needed, although I told him the make and model of the Clavinova, which meant we had to go back two days later, pay another car park, and although I was given the adaptor free I felt it was unfortunate that he did not do his research in the beginning - a little careless.”

Helpful Report

Posted 10 years ago

“Excellent service face to face and on the telephone. Thank you.”

Helpful Report

Posted 10 years ago

“Good service, delivered as promised.”

Helpful Report

Posted 10 years ago

“Staff very patient helpful and knowledge able”

Helpful Report

Posted 10 years ago

“very quick delivery A1 REALLY HAPPY”

Helpful Report

Posted 10 years ago

DS Music is rated 4.9 based on 1,060 reviews