Dune London Reviews

Name: Dune London
Rating: 2.04

2.0 Rating 73 Reviews

23 %

of reviewers recommend Dune London

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2.0

Based on 73 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Avg Email Response Time	-1 hours

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Dune London 1 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY poor service & poor quality! I purchased a pair of black suede pull on boots for £120. The shoes were only worn a handful of times in the 4 week period I owned them. They were kept underneath my desk at work and they were never worn outside. About 4 weeks after purchase, I noticed two large tears on the back of the boot, where they are pulled over the ankle. I returned them to the store. The store manager explain that she would need to send them to customer control but assured me on multiple occasions that I would receive a full refund. Quality control returned the boots a week later claiming they have been caught on something, which just simply isn't the case. The striations and direction of the tears on the shoe clearly demonstrate that the damage is the result of the shoe being pulled over the foot. This is the only way to put the shoes on, hence they are not fit for purpose and of unsatisfactory quality. Even worse, the Canary Wharf store manager was exceptionally rude and denied promising me a refund in the first instance! I have called Dune Customer Services on several occasions but they are refusing to refund me £120 for a pair of shoes that are obviously poor quality and something I would expect of a £20 pair of shoes. Super disappointed and despite being a loyal customer, I won't be purchasing from Dune ever again.”

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Posted 5 years ago

“They delete negative reviews... I bought some shoes in February. Wore them perhaps once or twice a week at most. Within 6 months they are falling apart and are now unwearable. I posted this on the Dune London website review section but they deleted it. They havent got in touch with me to investigate why their product has failed or even to apologise. No, they simply delete the review. This comes after when I initially bought the shoes online, when they were delivered the left and right shoes didn't match. Really disappointed by this entire experience. Just waiting for them to get this review deleted”

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Posted 5 years ago

“Great sale - great boots - perfect fit - and easy to return if not. Well packaged. Good delivery. :-)”

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Posted 7 years ago

“Ordered the men’s Conrad wedge sole lace up boot in burgundy in the sale for 60% discount. Such a great boot, would’ve paid full price so ecstatic I got such a great boot for such a bargain. Soft leather, great colour and very comfortable. Not to mention they look great. Would highly recommend this boot (there’s still some left!!) and Dune in general”

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Posted 7 years ago

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Posted 7 years ago

“Very prompt!”

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Posted 7 years ago

“I bought a pair of boots for £150. The quality of the leather is extremely bad and I had to take them to the cobbler after 2 weeks for repair. It is not the first time that I was disappointed with the quality of their shoes.”

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Posted 7 years ago

“Dune has the most comfirtable, high quality shoes I have ever worn plus a huge selection of models at a very good price! The staff is very helpful and happy to give advice!”

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Posted 7 years ago

“Girlfriend was shopping for a new pair of boots. The assistant was attentive and friendly. The GF walked away happy with a new pair of boots.”

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Posted 7 years ago

“Perfect service, perfect quality”

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Posted 7 years ago

“Price matched my new TV saving me a massive £100 and it came with a 5 year warranty fantastic thanks John Lewis”

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Posted 7 years ago

“goods arrived when they said they would”

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Posted 8 years ago

“Easy to use website”

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Posted 8 years ago

Dune London is rated 2.0 based on 73 reviews