Dune London Reviews

Name: Dune London
Rating: 2.01

2.0 Rating 71 Reviews

23 %

of reviewers recommend Dune London

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Questions

Metrics

2.0

Based on 71 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Avg Email Response Time	-1 hours

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Dune London 1 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered leather boots online. Feels so thin like plastic. Same for the inside”

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Posted 4 months ago

“Today I would like to say a big Thank you to Shaquilla at Westfield Stratford Dune shoe store. Her customer service was great towards me and she help sort out an issue I was having regarding the return policy and she supported me really well. You are Amazing and keep it up.... Gaz”

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Posted 5 months ago

“I bought a pair of shoes from them and although there were my size but were way too small so I went for a size bigger in my next order but the shoes were way TOO big They are selling odd sizes on line by the look of things disappointing .Dont waste your money on them .They never reply to the emails .”

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Posted 6 months ago

“Extremely poor quality made handbags…..compounded by equally poor customer service when the issue is raised AND Dune ONLY offer 6 Months Warranty on their shoddy goods….wonder why?”

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Posted 6 months ago

“Three weeks ago I received my order from Dune, a pair of shoes totally damaged. I returned them the same day and after 3 weeks I still didn’t receive the refund. I will never recommend or buy from them anymore!”

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Posted 7 months ago

“I am a loyal customer of Dune, recently purchased 5 pair shoes and one them came apart after a couple of time use, I emailed the customer service and shortly the replied and asked for the proof of purchase, hence that was sent and about 2 months nor response and I have sent number of follow up email and still nothing, very disappointed with the service I received.”

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Posted 8 months ago

“I ordered boots online from Dunn they never arrived I did email them and them me now when I try to contact them the email address is gone its a scam do not order anything of their website”

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Posted 1 year ago

“Horrible condition. I got delivered the heels that I purchased in the Dubai Mall store. The delivery service was very quick but the condition of the item was miserable. I would not recommend getting your item delivered. If you purchase something, get it physically from the store.”

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Posted 1 year ago

“I bought 2 bags from them, they took my money and they've never send the goods, scams.”

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Posted 1 year ago

“I saw Bintom shoes on sale , reduced from £105 to £73 and available in two colours, so I went along to Dune shop in Brent Cross to buy it, only to find out that Tan colour is not on sale but only the black one. This is false advertising to lure customers in and I believe deceive us. I intend to report them to advertising agency so they stop doing this in future.”

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Posted 1 year ago

“I bought bags from this website and they took my money and never send me confirmation or order no to track. They kept sending me emails to pay for my items. I checked with my bank and they already took the money. This is scam.”

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Posted 1 year ago

“very cute sandals, unfortunately fell apart within months”

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Posted 1 year ago

“My second pair of Dune Eliiana trainers, first pair purchased from outlet store colour Blush, love them so much i saw them in white on line, they we're on offer more expensive, as first pair so comfortable i thought I'd order in white on-line, was easy to set up account, order, and pay i was updated regular by Dune on every stage of my order, they arrived 3 days later by Evri, I would highly recommend Dune London on-line, my white pair are as comfortable as Blush, one very happy customer.”

Helpful Report

Posted 1 year ago

“The shoes I ordered arrived however do not fit me hence I have been emailing them to organize a return and refund however no response to any of my emails and they do not answer the phone either. It's a total scam if you are trying to get a refund.”

Helpful Report

Posted 1 year ago

“Bought shoes 1 year ago, haven’t worn them a lot just noticed both soles splitting, very disappointed … won’t buy from them ever again !”

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Posted 1 year ago

“I thought it was a good price for a pair of shoes but they are of poor quality, some heels began to sound strange and the others broke in less than 1 month”

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Posted 1 year ago

“Total scam. You need to pay extremly high prices for sending back items and you will only get 70% refund on the items price at best. Totalt waste of money. Extremly unproffesional support.”

Helpful Report

Posted 1 year ago

“Horrible company and brand! Order a pair of boots online through Global-E (their online sales platform), shoes NEVER arrive! Contacted both Dune and Global-E but it has been almost a month still no news. Be aware of this company that you will loose your money and pain of going through to contact them, they only promise to solve but never done so!!!🤬”

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Posted 1 year ago

“I bought a pair of their looper and it’s very far from the picture online. What they have is a light pink and I got dark pink. Very disappointed.”

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Posted 2 years ago

“I bought a pair of sandals on line from The Bay in early July. Wore them maybe 10 times and the soles are peeling off. It hasn't even been 2 months. The Bay said to contact you. Very unhappy. Would not buy Dune shoes again.”

Helpful Report

Posted 2 years ago

Dune London is rated 2.0 based on 71 reviews