Dune London Reviews

Name: Dune London
Rating: 2.01

2.0 Rating 67 Reviews

22 %

of reviewers recommend Dune London

Company Reviews

Questions

Metrics

2.0

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Avg Email Response Time	-1 hours

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Dune London 1 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very cute sandals, unfortunately fell apart within months”

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Posted 8 months ago

“I bought a pair of sandals on line from The Bay in early July. Wore them maybe 10 times and the soles are peeling off. It hasn't even been 2 months. The Bay said to contact you. Very unhappy. Would not buy Dune shoes again.”

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Posted 1 year ago

“Material is bad”

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Posted 2 years ago

“Unfortunately I had to return a pair of shoes as they didn't fit properly. This happens, but over a month after I sent back the shoes I am still waiting for a refund. Customer services have emailed me to say to allow 20-30 working days for the parcel to be received and for any refunds to be completed. This is almost 6 weeks which is unacceptable.”

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Posted 2 years ago

“I bough a suede but you can hardly feel the fabrics. And on the second wearing, a big scar appeared in the middle. The cor has worn off. Terrible quality.”

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Posted 3 years ago

“If you are ordering Dune London shoes and are outside of the UK, the customer service is poor. During COVID, the phones are turned off, so you have only a live chat option, although even this is not available for international orders. My order number could not generate a refund sticker, so I had to contact them and they are very slow to respond. They received my returned merchandise two weeks ago and still have not issued a refund. Their site says it can take up to 21 days for it. I would not recommend ordering from them simply because the refund process is incredibly slow and inefficient.”

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Posted 3 years ago

“Terrible customer service”

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Posted 3 years ago

“The shoes look beautiful but they are bad quality. The second time I wore them out the colour on the leather started to run. So my £180 shoes are streaky. I have never bought a pair of leather boots that have done this. It make me think these are poorly made. I would say Dunes shoes are not worth the price they charge for them.”

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Posted 3 years ago

“I bought a pair of boots for £150. The quality of the leather is extremely bad and I had to take them to the cobbler after 2 weeks for repair. It is not the first time that I was disappointed with the quality of their shoes.”

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Posted 6 years ago

Dune London is rated 2.0 based on 67 reviews