Dune London Reviews

Name: Dune London
Rating: 2.01

2.0 Rating 67 Reviews

22 %

of reviewers recommend Dune London

Company Reviews

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Metrics

2.0

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Avg Email Response Time	-1 hours

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Dune London 1 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three weeks ago I received my order from Dune, a pair of shoes totally damaged. I returned them the same day and after 3 weeks I still didn’t receive the refund. I will never recommend or buy from them anymore!”

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Posted 1 week ago

“I am a loyal customer of Dune, recently purchased 5 pair shoes and one them came apart after a couple of time use, I emailed the customer service and shortly the replied and asked for the proof of purchase, hence that was sent and about 2 months nor response and I have sent number of follow up email and still nothing, very disappointed with the service I received.”

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Posted 3 weeks ago

“I ordered boots online from Dunn they never arrived I did email them and them me now when I try to contact them the email address is gone its a scam do not order anything of their website”

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Posted 4 months ago

“Horrible condition. I got delivered the heels that I purchased in the Dubai Mall store. The delivery service was very quick but the condition of the item was miserable. I would not recommend getting your item delivered. If you purchase something, get it physically from the store.”

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Posted 5 months ago

“I bought 2 bags from them, they took my money and they've never send the goods, scams.”

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Posted 6 months ago

“I bought bags from this website and they took my money and never send me confirmation or order no to track. They kept sending me emails to pay for my items. I checked with my bank and they already took the money. This is scam.”

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Posted 8 months ago

“The shoes I ordered arrived however do not fit me hence I have been emailing them to organize a return and refund however no response to any of my emails and they do not answer the phone either. It's a total scam if you are trying to get a refund.”

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Posted 10 months ago

“Bought shoes 1 year ago, haven’t worn them a lot just noticed both soles splitting, very disappointed … won’t buy from them ever again !”

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Posted 1 year ago

“I thought it was a good price for a pair of shoes but they are of poor quality, some heels began to sound strange and the others broke in less than 1 month”

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Posted 1 year ago

“Total scam. You need to pay extremly high prices for sending back items and you will only get 70% refund on the items price at best. Totalt waste of money. Extremly unproffesional support.”

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Posted 1 year ago

“Horrible company and brand! Order a pair of boots online through Global-E (their online sales platform), shoes NEVER arrive! Contacted both Dune and Global-E but it has been almost a month still no news. Be aware of this company that you will loose your money and pain of going through to contact them, they only promise to solve but never done so!!!🤬”

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Posted 1 year ago

“I bought a pair of their looper and it’s very far from the picture online. What they have is a light pink and I got dark pink. Very disappointed.”

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Posted 1 year ago

“I paid $212 for a pair of sandals that were way too small to wear even though I sized up, and I got back $150 as a refund. They made me pay for pricey shipping both ways, and never got the taxes back. This was a very expensive experiment. What a waste of money! Also, customer service is slow and unhelpful. I will never order from Dune again.”

Helpful Report

Posted 1 year ago

“I bought some shoes nearly a week ago. I received notification they were on their way. Except they are not. Customer service are hopeless. Just a series of excuses about how they contract several companies to deliver, the heat and unread bar codes. Meanwhile no shoes. No sense of urgency. No care.”

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Posted 1 year ago

“Shoes are bad quality. I have bought a pair of shoes from 6Feb22. After a few months with rarely using, today is 10June22, The skin is broken as attached photos. This was not from customer’s fault. The company refused to support customer. this was from the skin’s quality. One time purchasing and never again.”

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Posted 1 year ago

“Purchased shoes for my daughter her wedding shoes big day not cheap but received used 2nd hand shoes covered in foundation marks and dirty feet mark inside clearly where they had been worn they where not even packaged nice just chucked in box shocking never again will we buy or recommend this company my daughter was mortified .”

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Posted 2 years ago

“I ordered a pair of dune wedges from ajio.com in india in November 2021. Hardly wore it once and the cork sole broke the first time i wore it. So disappointed with the quality of dune london”

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Posted 2 years ago

“I bought 2 same pairs of shoes and both when brand new they had their sole broken. Customer service did not take any proper action. First time in my life i faced such an issue in any pair of shoes.”

Dune London 1 star review on 28th February 2022

Helpful Report

Posted 2 years ago

“I always thought that Dune were supposed to be a high end company, but I will let you know do not order from them as they will send you out second hand shoes if they are end of line. They are worse than Ebay because their second hand shoes have marks all over them & dirty soles which they sell on the premise that they are brand new. I sent back the faulty second hand shoes to be told that I had to order replacements. I get the replacements before I get a refund to find they are worse than the first lot! I send these back & they send me photos of the shoes that they have in their warehouse that are still second hand. I send back the 2nd lot of shoes 4 days ago & they still haven't refunded my shipping. They say "there's nothing I can do as I have refunded it. What do you want me to do?" although it's through Paypal & there's no refund - I have had the shoes refunded yesterday but not the shipping. What do I want them to do? Refund the shipping - I'm not asking for the world, just what is mine. I would actually like them to also give me back money for wasting so much of my time on this but that isn't going to happen, or at least not say on the phone "there's nothing I can do, what do you want me to do?" like I'm lying about not receiving the refund! So never buy end of stock products from them as they can't guarantee that they are brand new. I bought the shoes in the end from House of Fraser who sent me through brand new ones - they have the protective tissues & cardboard on them which Dune couldn't provide. Dune didn't even send 1 pair in the correct box! Treated like an idiot & an inconvenience when they should just be embarrassed.”

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Posted 2 years ago

“Fraud company. Stay away. They will overcharge you and never refund the money”

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Posted 2 years ago

Dune London is rated 2.0 based on 67 reviews