Dunlem Mill Reviews

Name: Dunlem Mill
Rating: 1.90

1.9 Rating 50 Reviews

12 %

of reviewers recommend Dunlem Mill

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1.9

Based on 50 reviews


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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two sets of black out curtains for my bedroom over the internet which seemed very cumbersome as the order was not available for home delivery although available in several (if not all) shops around London. Finally, I managed to get it done only to receive an email the next day saying that one of the products is unavailable and would be sent once the supplier provided information that it will be available again. Obviously, that was no good. I then called back and was held in a queue for 12 minutes by which time I had the cancellation email sent. These guys are hopeless, I had spent an hour to process my order. Don't waste your time on a mediocre and unprofessionally run company.”

Helpful Report

Posted 9 years ago

“Dunelm do not actually deserve any stars! Appalling company to deal with who could not care less about their customers. I purchased a bed base on the 30th June and was informed it would arrive by the 30th July. I repeatedly checked my tracking updates and the bed base was on track to be delivered by the 30th July. Mid morning on the day of the delivery, after I have had my old bed base removed to make room for the new one, I receive an email.... No phone call or text message but an email, who checks their emails every 5 minutes? So clearly no urgency from Dunelm to inform me that the bed base they had sold me a month earlier would not be arriving because it was out of stock!!! I am a wheelchair user who has been left with a mattress on the floor which due to my disability cannot possibly use so have now been forced to sleep on my sofa. Dunelm informed me they would issue a refund, how good of them to return my own money, but that it would take up to five days to process. So the money they had already held on to for a month on the pretence that they were in possession of the bed base I purchased was now going to take another 5 days to return to me. When I emailed the Cheif Executive of Dunelm to express my disgust and explain my situation with regard to my disability and not bed to sleep on I was offered a 20% discount. However, to obtain the discount Dunelm required me to purchase another bed base from them, wait another month for delivery (if your lucky enough for it to turn up) and then after it was delivery they would give me a discount! After explaining to the uneducated imbecile that made this offer that my disability did not allow me to sleep on a promise of a discount I politely refused their pathetic offer, an offer that I doubt very much would have ever materialised and if it did I am expected to sleep on my sofa until it does!! Dunelm were not at all concerned that they had caused me to be left without a bed to sleep in! Thankfully a local furniture company, after hearing about my situation, immediately pulled out all the stops and arranged for a temporary bed to be delivered to me the next day until they can get me the bed base I want.... Now that is customer service! Dunelm will never see a penny of my money again and I will advise anyone to do the same.”

Helpful Report

Posted 3 years ago

“Do not order online - service is terrible/non existent and either you will wait months for your goods or never receive them at all. However they are very swift at taking money out of your account for goods you might never receive. Paid for goods over a month ago and still waiting. Day light robbery comes to mind! BEWARE......”

Helpful Report

Posted 3 years ago

“My recommendation is not to order anything online as Dunelm's systems are chaos. I had to cancel recent order after waiting over a month. Their help centre has no idea what it going on with regards to deliveries etc. They just tell you a load of standard rubbish and try to blame it on Covid. They should never have taken orders in the 1st instance if they knew it would take months to deliver, with their help desk providing incorrect information. They also want a month to refund monies…. why so long a time period to refund….. O well!!! Competitor of theirs is now delivering same tomorrow after 1 day’s wait”

Helpful Report

Posted 3 years ago

“Ordered two pairs of curtains for delivery, four days later gout an email saying one pair not in stock and promise refund, emailed them ( as phone lines not working) 1 July , telling them when ordering two pairs of curtains clearly the rest of the order was no use,no reply. emailed again 2 July stronger wording, no reply, 3 July got email saying goods on the way with yodel, no tracking number so could not put off. Sent a very strong emails saying I was going to charge them for having my money, got snotty reply at last, no apology and saying money would be returned in 28 days, sent another strong email and got another reply saying money in five days/ Reading other reviews stock control is Forest Gump Level, Customer Care Basil Fawlty Level and Efficiency Noddy and Big Ears. My opinion is if you need something go elsewhere, if you want customer service go elsewhere, In general Go Elsewhere. You cant blame this on Covid or anything else, if they cant trade properly don't trade. We are a week on and no further on thanks to these Clowns”

Helpful Report

Posted 3 years ago

“Wish I could give zero!! Appalling! You cannot spend gift cards online beware! You also cannot order item into store to use your gift card on. Only way is to pay cash , get it delivered home, take it to the store, get it refunded and rebuy it on a gift card! Unbelievable!!”

Helpful Report

Posted 6 years ago

“Faulty goods not exchanged after matress toper was professionally cleaned to exact label and quitting matted and report supplied the store nor customer services would exchange, offered £40 which is at least much less to replace the.item which.cost over £100 very disappointed and.will not shop there again”

Helpful Report

Posted 6 years ago

“it used to be nice going for a coffee at the wakefield branch till your stood in the queue and colleagues are slating other colleagues to the bone and it makes it worse when its your family member totally unprofessional and i wont i be returning”

Helpful Report

Posted 6 years ago

“My customer service experience was appalling. The care label on our curtains was apparently incorrect which led the dry cleaner to properly mess up with our curtains. The dry cleaner denies any sort of responsibility while dunelm says they were aware of the issue but cannot do anything about it but offer me a meagre £15 voucher... I had to buy some other curtains but l am way out of pocket as l had to pay £60 for them. The matter was never escalated to a manager as l requested, it took more than two months to solve the issue with loads of back and forth emails and various locutors. Absolutely appalling. I will not buy from them again just because of the more than poor customer service.”

Helpful Report

Posted 6 years ago

“Tried to buy a garden four chairs set. asked in store if they sell them separate. just chairs they said NO. only to find them on there site on internet, so tried to order them, It let me put them in my basket, but would not let me pay. so I rang and sent email to head office, to be told they were sold out, and would be taken off the site, has they were no longer available. Now week later still on site and I yet again could put in my basket and pay for. but to late had to buy from else were. so head office could not care less about their customers, I will not be shopping there again, and I spent a lot in store. Husband will be pleased.”

Helpful Report

Posted 6 years ago

“Want my own house just so I can go dunelm and buy loads of stuff”

Helpful Report

Posted 10 years ago

Dunlem Mill is rated 1.9 based on 50 reviews