“Had a bad experience in Dunnes Stores Swords when attempting to return rugs. They were quite heavy and I had lifted them up to the register (all one now- no separate desk to return) I had lost my receipt with all the mass of xmas shopping completed but had bought the items on a dunnes gift card from work. They would not return to the gift card, could not give me a voucher. I needed to walk around the store with my rugs and pick at the same value or above there and then, or just bring my rugs home. As I did not need or wish to waste €70 just like that, I asked could I buy wine to the value. The answer was a flat no. Even though it does not say on the receipt you cannot return for food or wine value-"that it the rule" according to management. Would like to know who devises these very uncooperative and unfriendly rules that deliberately forces someone to carry two heavy rugs around the store desperately searching for €70 worth of unneeded expenditure during covid? Have they no sense of priority here!”
“Items arrived broken and all wet due to damage to packaging.
Very disappointed
Would not buy from them again.
Offered I send them back for free but could not replace them as no longer in stock.
Box was destroyed and binned immediately and needed them (reason they were bought) .
Overall terrible experience with them”
“In a time when small and medium businesses have followed government guidelines and closed their stores and their click and collect, turning away profits and some may never reopen their doors. Dunnes think they are above the rules and are cashing in on the misfortune of SME businesses and the many many people who have died / suffered - just to increase their profit on whats already been a bumper year for them.
Sad to see. As someone who likes to support Irish companies but Dunnes have proven they don't respect those that have given up so much to stay at home and prevent the Spread of Covid. I for one will be taking my weekly shop else where - We need to speak with our wallets since they haven't listened to the government, the peoples will, or the legislation.”
“Order was placed and payed when 5 items were still in stock
The day after, I received a mail stating that the order was cancelled because out of stock.
On top of that, the money would be refunded between 5 and 7 days.
This lead me to think they push the customer to pay for order knowing they will have to cancel, and invest the due money during the time of the refund.
"“Better Value” to its customers, the people of Ireland." ... Better value for who ? Dunnes Store : yes !
Thank you very much
Awful service.”
“I placed an order with Dunnes online. They left me short one item which was part of a set. I was told to return items with DPD or bring them to a store for a refund, that it was safe to do so during level 5 lockdown. I sent them back with DPD. After Items were returned, they ignored my many email requests for my refund. Dunnes only answered me weeks later when I raised a dispute via PayPal. Dunnes asked me to close the dispute so they could refund me. Paypal advised not, as I would lose my protection. Basically, Dunnes mucked up my order and ignored several emails until I took it a step further and they had no choice. No apology and Paypal gave me the refund in my favor. I see this kind of thing happens a lot with Dunnes. Customer service there is ridiculous. Jawdropping tbh.”
