“Dunnes, please change your app. It's impossible to navigate, especially for elderly people. I've downloaded the app for my mother (in her 80's). When she opens it, the first screen is still prompting her to download it (which is so confusing). Then, in order to be scanned at the checkout, she has to navigate through the app and enter a further combination of email address! At a checkout! With people behind her! And no mechanism to save this combination. I'm really shocked.at how bad it is in these days of user experience etc. Thanks.”
“A few days ago i was in the timepiece coffee shop in dunnes stores in castlebar. I was served by a girl with short dark hair and glasses. I'm sorry to say but she was very rude and obnoxious and made me feel like I was putting her out by asking for some food. I ordered some chips and she told me she would bring them down to me at the table. I sat down and I waited I looked up at the counter and I saw her putting my chips on a plate and eating one or two of them before bringing them down to me. I couldn't believe what I was actually seeing also when she brought down my order I could get a strong smell of alcohol from her and this was in the afternoon. I'm sorry but I won't be going to this restaurant again if staff are eating from customers plates and smelling of drink. Very unprofessional”
“I have been doing weekly online grocery shop from cornelscourt since November 2023, at the start I was very impressed with the quality and the picker sticking to my list, the delivery staff have alway been extremely helpful and friendly and consistent on delivery time. However the last 6 weeks I have noticed the complete and utterly disregard for picking what was on my list. The person picking my shopping clearly couldn't careless what I had taken my time to write on my order. then each time I contacted customer service about these issues they pawned it off as it was a my fault issues. Having clearly written substitute with.. I was told I had to tick the box, so the following week I do that giving my alternative again, this time I was told alternative had to be from same aisle, following week I amend my order to follow their "rules" and still get stuff I hadn't asked for the next week I did the same and wrote only substitute from my listed products.. again falling on deaf ears and getting random stuff put in. Then last night I had 3 alternatives on some items and they picked none.. I find it hard to believe such a big shop with be out of all 3 options of main brand sausages along with other items and then they put in a drink I didn't even order nor did they highlight that they substituted it. Zero response from customer service who said they passed it onto cornelscourt online grocery manager. They also never notify you of items returned like most places do when you send something you didn't order back. As a result of their lack in customer care I will no longer order from their online grocery platform. Both Supervalu & Tesco offer a fast superior online customer service and read ones order.”
“When did Dunnes change the use by date of their grocery vouchers. I went to do my shopping today after a huge spend on 4/2/24, thinking I had €50 in vouchers (with a spend of €2’00 & €50)) when I looked at my app there were no vouchers available.
I phoned the Beacon only to be told it changed months ago, from the most apathetic customer service rep. She could not have cared less about my complaint.
Things are expensive enough without this rip-off attitude from Dunnes Stores. I think they are getting very complacent about their customer satisfaction.”
“I bought 2 jumpers in Dunnes ,Carolyn Donnelly The Edit in October .After 3 wears they had balled and looked 20 years old
I won't be shopping in Dunnes again ,they were 60 and 90 euros.”
“Worst online shopping experience ever. Their click and collect shopping is absolute rubbish. You can't pay with gift card even though they know the balance left on it without having your credit or debit card first charged for the full amount of the order. Customer support tells lies, says this is outlined in the FAQs but it isn't. The FAQs also fail to mention that €5 off €25 vouchers are not honoured for click and collect. According to Dunnes customer support this omission makes it obvious they are not honoured, but this is mentioned absolutely nowhere on the site or FAQs. Customer support also very unhelpful and negative, escalating customer frustration with negative or smart comments and lies rather than trying to appease. I have lost two hours trying to put in an order and pay for it now. I will be taking my business way from Dunnes stores once my gift cards are used up, even though I had been a happy shop customer for many years until now.”
“Afternoon I bought a 300 Euro gift voucher today in Dunnes Stephens Green. I enquired about an envelope as I purchased it as a gift and got a sort of dismissive ( as I experienced it ) response of no sorry as the staff member turned away from me and was also engaging with other staff. I have purchases cards in other Dunnes Stores and they came with suitable envelopes. Bernadette”
“I did order online. Never received my parcel and after two months they still haven't refunded any money, saying the parcel got lost in the way back to their warehouse. Their costumer policy for refunds is no refunding money to costumer? The store should assume the loss of their parcel and give money back, not costumer. Avoid if you can”
“I was this afternoon in Dunnes buying one bottle of wine and cigarettes for my landlady and they asked me for my ID, I’m from Spain so I gave them the only one I have, from Spain of course. The cashier was examining the ID and asked me where it was from in a very disrespectful manner. I told him that it was from Spain and I called his manager to make sure, a man who also had no idea and asked me where the date of birth was, I showed it to him and he continued looking at the ID and my face as if it were not real, it is a behavior which made me feel very uncomfortable and not respected in the slightest since they looked at me strangely as if I were fake. I understand that not everyone knows the IDs of other countries but I leave this comment so that people keep in mind that ignorant and uneducated people work in this establishment”
“Called so many times their hours are not true at all, do not order or even try to contact past 12, not sure if they need to update hours but ya no one will answer”
“Decent shop but staff I encountered in Dunnes Stores Cavan were very off putting and some downright rude. I know this does not represent everyone who works in Dunnes, i can only speak of my encounters with staff in Cavan.”
“I cannot believe the hike in groceries...as a Dunne's valued customer I'm done with shopping there. I've discovered that many items are now cheaper in SuperValu and tescos. Start thinking about yr customers and start reducing the cost of essential items all I saw today was reduction on sweets, biscuits and unnecessary items. Yogurts, innocent smoothies, cheese, meat, canned items, all increased”
“Dunnes sold me eggs which were damaged and inedible, and had to be thrown away. I contacted them and asked for a refund - which is my legal right. They would not give a refund, instead they asked for my address and phone number and said they were going to give my details to the supplier. I gave my details but said I wanted a refund from Dunnes. They completely ignored this and did not reply. A week later the supplier messaged me and asked me to call them! The supplier said the eggs were perfect but they would still replace them. The eggs were not perfect - bits of shell were missing and the contents were solid. They came to my home and replaced the eggs, which was appreciated, but again they said the eggs had been perfect and I should have used them!
I was not at all impressed by the way Dunnes dealt with this and contacted them to ask why they had put me in this incredibly uncomfortable situation, and why they refused to refund me. AGAIN THEY COMPLETELY IGNORED MY EMAIL AND DID NOT REPLY.
This is shockingly poor. Dunnes have profited from this situation as Dunnes kept my money whilst the supplier had to replace the eggs and I was put in an awful situation having to chase a replacement when all I wanted was a refund.
This is absolutely atrocious customer service as Dunnes ignored my request for a refund, and then completely ignored my emails. Absolutely appalling. They obviously do not care about customer service at all.”
“Recently had a few issues with quality of fresh food but out of customer loyalty I still placed another online order. My mistake!
1. Order arrived late.
2. All the chilled food was missing which was near half the order.
3. Delivery driver informed me that he did not work for Dunnes and I had to ring and sort it out myself.
4. Rang and was informed a manager would ring me back first thing which never happened. I had to ring and got through to a manager a 2.30pm. I was advised my remaining part of the order would be delivered the next day - 2 days after initial delivery was due.
5. Order arrived with half the items on this part missing too. You couldn't make this up.
6. I had to follow this up again with the store.
7. Emailed customer service with my complaint. 1 week later and no reply. Emailed again and received an extremely blasé response saying due to human error sometimes items are missing.
I have not received one phone call to apologise or an attempt to keep me as a customer. There has been no apology for the fact I had to go shopping again on Monday for dinners and school lunches. Delivery came from Mullingar store”
“I changed from Tesco online shopping to Dunnes stores online shopping a few months ago as Dunnes give the 10 euro off every 50 euro spend. Even with the 10 euro off and the very pleasant & helpful delivery staff I wld not recommend changing from Tesco to Dunnes online for the following reasons.
(1) I have had meat delivered with best before date same as delivery date!!
(2) I have been charged for items which I ordered but were not delivered and a promise of next day delivery instead wasn't honoured .
(3) They are regularly out of stock on products and this you will not know until delivery arrives, if you chose a substitution and it is more expensive they will charge u the difference where Tesco match the price of product ordered.
(4) On ringing customer service with issue of non delivery of pd for goods I got the impression they were well used of hearing same and just gave std response, they were polite and apologetic but didn't deliver on promise to deliver items the following day, I emailed them also on 2 occasions and got no response so over all disappointed, Tesco is more expensive but much more reliable.”
“I ordered products online for the first time last week. It was delivered on time by a very nice man on Saturday evening. Unfortunately the delivery was missing 6 bottles of Faustino 1 wine. The delivery man told me the outstanding bottles would be delivered the following day. Four days later, three emails later, two unanswered phone calls later, I haven’t heard a thing from Dunnes. Very very disappointing.”
“Brought back a pair of trousers which were faulty label still attached they cost £17 but when I was packing for my holiday I discovered there was nothing to keep zip up ie fastener or hook . The young man at the counter was very polite he said they’d been reduced to £3 in sale but there were none left . I hadn’t kept my receipt but was able to show transaction on my account he took the item away to speak to the manager who said the same as the assistant had said I asked to see him/her but was told that was the final answer hadn’t the decency to come and speak to me. I always assumed if goods are faulty and returned as sold the store should refund amount paid.”
