“Called so many times their hours are not true at all, do not order or even try to contact past 12, not sure if they need to update hours but ya no one will answer”
“Decent shop but staff I encountered in Dunnes Stores Cavan were very off putting and some downright rude. I know this does not represent everyone who works in Dunnes, i can only speak of my encounters with staff in Cavan.”
“I cannot believe the hike in groceries...as a Dunne's valued customer I'm done with shopping there. I've discovered that many items are now cheaper in SuperValu and tescos. Start thinking about yr customers and start reducing the cost of essential items all I saw today was reduction on sweets, biscuits and unnecessary items. Yogurts, innocent smoothies, cheese, meat, canned items, all increased”
“Dunnes sold me eggs which were damaged and inedible, and had to be thrown away. I contacted them and asked for a refund - which is my legal right. They would not give a refund, instead they asked for my address and phone number and said they were going to give my details to the supplier. I gave my details but said I wanted a refund from Dunnes. They completely ignored this and did not reply. A week later the supplier messaged me and asked me to call them! The supplier said the eggs were perfect but they would still replace them. The eggs were not perfect - bits of shell were missing and the contents were solid. They came to my home and replaced the eggs, which was appreciated, but again they said the eggs had been perfect and I should have used them!
I was not at all impressed by the way Dunnes dealt with this and contacted them to ask why they had put me in this incredibly uncomfortable situation, and why they refused to refund me. AGAIN THEY COMPLETELY IGNORED MY EMAIL AND DID NOT REPLY.
This is shockingly poor. Dunnes have profited from this situation as Dunnes kept my money whilst the supplier had to replace the eggs and I was put in an awful situation having to chase a replacement when all I wanted was a refund.
This is absolutely atrocious customer service as Dunnes ignored my request for a refund, and then completely ignored my emails. Absolutely appalling. They obviously do not care about customer service at all.”
“Recently had a few issues with quality of fresh food but out of customer loyalty I still placed another online order. My mistake!
1. Order arrived late.
2. All the chilled food was missing which was near half the order.
3. Delivery driver informed me that he did not work for Dunnes and I had to ring and sort it out myself.
4. Rang and was informed a manager would ring me back first thing which never happened. I had to ring and got through to a manager a 2.30pm. I was advised my remaining part of the order would be delivered the next day - 2 days after initial delivery was due.
5. Order arrived with half the items on this part missing too. You couldn't make this up.
6. I had to follow this up again with the store.
7. Emailed customer service with my complaint. 1 week later and no reply. Emailed again and received an extremely blasé response saying due to human error sometimes items are missing.
I have not received one phone call to apologise or an attempt to keep me as a customer. There has been no apology for the fact I had to go shopping again on Monday for dinners and school lunches. Delivery came from Mullingar store”
“I changed from Tesco online shopping to Dunnes stores online shopping a few months ago as Dunnes give the 10 euro off every 50 euro spend. Even with the 10 euro off and the very pleasant & helpful delivery staff I wld not recommend changing from Tesco to Dunnes online for the following reasons.
(1) I have had meat delivered with best before date same as delivery date!!
(2) I have been charged for items which I ordered but were not delivered and a promise of next day delivery instead wasn't honoured .
(3) They are regularly out of stock on products and this you will not know until delivery arrives, if you chose a substitution and it is more expensive they will charge u the difference where Tesco match the price of product ordered.
(4) On ringing customer service with issue of non delivery of pd for goods I got the impression they were well used of hearing same and just gave std response, they were polite and apologetic but didn't deliver on promise to deliver items the following day, I emailed them also on 2 occasions and got no response so over all disappointed, Tesco is more expensive but much more reliable.”
“I ordered products online for the first time last week. It was delivered on time by a very nice man on Saturday evening. Unfortunately the delivery was missing 6 bottles of Faustino 1 wine. The delivery man told me the outstanding bottles would be delivered the following day. Four days later, three emails later, two unanswered phone calls later, I haven’t heard a thing from Dunnes. Very very disappointing.”
“Brought back a pair of trousers which were faulty label still attached they cost £17 but when I was packing for my holiday I discovered there was nothing to keep zip up ie fastener or hook . The young man at the counter was very polite he said they’d been reduced to £3 in sale but there were none left . I hadn’t kept my receipt but was able to show transaction on my account he took the item away to speak to the manager who said the same as the assistant had said I asked to see him/her but was told that was the final answer hadn’t the decency to come and speak to me. I always assumed if goods are faulty and returned as sold the store should refund amount paid.”
“Was in the store in Liffey valley today ,I had to get the staff members to change something as they made a mistake when I approached the staff member Isabell to help she was unhelpful rude ,huffing and puffing and taking the items out of the bag and slamming them onto the counter then another staff member came up named Sharron and was unhelpful and rude also when we told her the situation she accused me of being wrong then when she realised I was in the right she blamed Isabell as she said she was new and didn’t know what she was doing and she obviously didn’t put it through the till right is what she said. They resolved the issue but the service was unbelievable.”
“If I could give 0 I would. We ordered grocery online, the driver called us to open the gate what we did straight away. By the time we went outside to the gate to meet him, what took as 2 minutes he wasn't there. When we texted him we got a very very rude reply. Disgusting how we got treated, and we don't understand why. I'll make sure to tell my experience to everyone and to never buy anything from them ever again.”
“Had a bad experience in Dunnes Stores Swords when attempting to return rugs. They were quite heavy and I had lifted them up to the register (all one now- no separate desk to return) I had lost my receipt with all the mass of xmas shopping completed but had bought the items on a dunnes gift card from work. They would not return to the gift card, could not give me a voucher. I needed to walk around the store with my rugs and pick at the same value or above there and then, or just bring my rugs home. As I did not need or wish to waste €70 just like that, I asked could I buy wine to the value. The answer was a flat no. Even though it does not say on the receipt you cannot return for food or wine value-"that it the rule" according to management. Would like to know who devises these very uncooperative and unfriendly rules that deliberately forces someone to carry two heavy rugs around the store desperately searching for €70 worth of unneeded expenditure during covid? Have they no sense of priority here!”
“Items arrived broken and all wet due to damage to packaging.
Very disappointed
Would not buy from them again.
Offered I send them back for free but could not replace them as no longer in stock.
Box was destroyed and binned immediately and needed them (reason they were bought) .
Overall terrible experience with them”
“In a time when small and medium businesses have followed government guidelines and closed their stores and their click and collect, turning away profits and some may never reopen their doors. Dunnes think they are above the rules and are cashing in on the misfortune of SME businesses and the many many people who have died / suffered - just to increase their profit on whats already been a bumper year for them.
Sad to see. As someone who likes to support Irish companies but Dunnes have proven they don't respect those that have given up so much to stay at home and prevent the Spread of Covid. I for one will be taking my weekly shop else where - We need to speak with our wallets since they haven't listened to the government, the peoples will, or the legislation.”
“Order was placed and payed when 5 items were still in stock
The day after, I received a mail stating that the order was cancelled because out of stock.
On top of that, the money would be refunded between 5 and 7 days.
This lead me to think they push the customer to pay for order knowing they will have to cancel, and invest the due money during the time of the refund.
"“Better Value” to its customers, the people of Ireland." ... Better value for who ? Dunnes Store : yes !
Thank you very much
Awful service.”
“I placed an order with Dunnes online. They left me short one item which was part of a set. I was told to return items with DPD or bring them to a store for a refund, that it was safe to do so during level 5 lockdown. I sent them back with DPD. After Items were returned, they ignored my many email requests for my refund. Dunnes only answered me weeks later when I raised a dispute via PayPal. Dunnes asked me to close the dispute so they could refund me. Paypal advised not, as I would lose my protection. Basically, Dunnes mucked up my order and ignored several emails until I took it a step further and they had no choice. No apology and Paypal gave me the refund in my favor. I see this kind of thing happens a lot with Dunnes. Customer service there is ridiculous. Jawdropping tbh.”
