“I have been using DAF for about 6 months but the quality of their food varied every time offer it contained a lot more bone and skin that was adverted. on the last delivery the food was clearly off and when i open a few packs the smell made me sick it was that bad. I phoned they to complain and they offered to collect it and test it. They did collect but never let me know the test results if they even bothered to test it. Every time I rang they would just say they would chase it up and get back to me but never did. Also I have been chasing them for a refund for 3 months now and over 50 phone calls and always get the same answer we will look into it and get back to you but guess what never get that call back. sometimes as soon as you said the word "refund" they would just hang up on you. Support your local business yes you will pay more but the quality will be so much better. I now use Natural Dogs Direct and wow what a difference in quality. My Dog is so much happier”
“Horrendous meat, horrified at the amount of sharp bones, plastic bags & shards of hard plastic in the mince, both times I have bought it there has been stuff in there that shouldn't be, they are going to kill somebody's pet 😡”
“Left our order outside yet again after having phoned yesterday to double check a note had been put on our delivery slip to put our order in the outbuilding freezer which was all left unlocked for the driver. Before the last two orders we've never had a problem with daf deliveries, drivers have never had a problem putting items in the freezer. Our dogs food is defrosted, again. And you've only sent four of the eight items. On our last order items were substituted without asking. Absolutely sick of the poor service recently, you order your dogs food to make life easier, now I'm having to go to a local supplier to buy more dog food because daf yet again, have been incapable of doing their job. Why bother updating your website and putting the price of your items up if you lose customers due to continuous mistakes like this?”
“My small dog was rushed to the vets after eating a small portion of the lamb mince, the annount of bones were horrific and my dog was so violently sick, luckly he threw the bones up but we had to wait some hours to see if he had a blockage, this caused me great distress as you imagine, I'm still shocked at the amount of bones !! And also shocked that natural world pet store actually promote this. Be so aware, this has opened my eyes so much more”
“Absolutely awful. I wish I had read the reviews before ordering. The product is disgusting with huge chunks of bone in it. My dog won’t touch it. They substituted my order and gave me a product I didn’t want. The hassle I have had dealing with their terrible customer service is unreal. Think I will just Chuck the lot and be out of pocket”
“Like others have said, full of bones that if not taken out would have been harmful to my dog. Otherwise I think this would be a really good raw food. I don’t know why they don’t just listen to the reviews and make changes to their process.”
“Have only just started using them, thought I would try the mackerel mince BIG MISTAKE it defrosted to a grey sludge that smelt revolting - dogs (who are a greedy breed) wouldn't touch it, not even if mixed with something else. I tried to leave a review on their website - wouldn't post it. I emailed their customer service - no response! I've also noticed large amounts of sharp bone in their minces. I am now trying another manufacturer”
“Been ordering from DAF for 6 months or so. Thought we'd try a different raw food as our former one was getting very expensive with two large dogs. The first couple of deliveries seemed ok, but on the third delivery the dogs refused to eat all of the lamb mince, and the beef and chicken, this was strange as they are such healthy eaters. We had to dispose of several boxes of food.
Our last delivery consisted of several boxes of duck mince. This is a completely different colour to the duck mince we've received before, and on defrosting, is a watery slurry. The dogs loved it before but not now, there's no consistency in the products.
Decided its not worth risking our dogs health to save a few pence.”
“Only just started ordering from this company, but won’t be again. The food is full of large bones. I have French Bulldogs and when they were emailed by my supplier regarding this there was a very curt reply about their food not being suitable for flat faced dogs or fast feeders, however there is no warning on the packs regarding this. I found this amount of bones in one 454g pack. Please be careful if you feed this as this amount of bone could cause serious damage to a dog!!”
“I also had an appalling experience with DAF. They delivered the wrong product. When I called I was told that they’d collect it and destroy it, and I’d have to wait five days to get the correct item delivered. I asked if I could just use what they’d sent me incorrectly as they’d have to destroy it (they initially didn’t say they’d destroy it which worried me they might not - and as it is frozen that is very concerning). After a lot of wrangling they finally said I could hold onto enough for five days, but then this amount would be deducted from the correct order. When I finally got the correct order, they had actually reduced the number by even more than they should and many boxes were broken. I ended up writing to the managing director as I was so flabbergasted by their customer service approach. DAF made the delivery mistake but seemed to feel they were doing me a favour in correcting it. A company with good customer service would have told you to keep the incorrectly delivered item and then honoured the correct delivery. Many would also have given you a small discount on your next order because of the inconvenience.”
“Raw food dog owner for many years & owned working dogs for 40yr.
Used DAF for a few year. In-store & delivery.
Recommended them to quite a few people.
Had a wee problem with my last chicken & lamb batch with the dogs vomitting all over. Stinking the house somewhat terrible & ruining a newly laid carpet in living room due to the smell & stains.
Even though it did not smell right after opening the packet I never blamed DAF & put it down to something they may have picked up. Next day I fed them chicken & they were their normal selves.
Day after the lamb & chicken mince,which brought the exact problems again as 2 day prior. House stinking........carpets ruined & dogs not good. Very close to taking them to the vets,which has to be a very serious & clear problem to me.
Chicken next day & all good.
So.........twice they were fed chicken & lamb mince & both times their was a problem. The only time there has been a problem !!
Rang & mentioned it.
I was told they would pick the remaining up the monday after & examine the food to see if there was a problem. Stopped in & nothing.
Rang day after & was told they would be here the new monday after & would take the remaining away & replace. I asked for them to replace it with chicken & no lamb content. Lady said she was placing the order while we were on the phone. Great,I thought I am getting somewhere.
Stayed in all day Monday & nothing !!!!
Tuesday they turn up around 6-30pm & I give him the remainder. I ask him for the children chicken to replace & he tells me he has nothing for me hehehehehe.
I am not going to waste my time ringing again & nor will I buy from them again. My £60-80+ a month spent can go in someone else's pocket. Someone who appreciates good custom & looking after their buyers. But most importantly,someone who does not put your dogs at risk.
Unfortunately I don't live close & I don't drive,or else I would have personally visited.
Don't be fooled like me into thinking you are a value'd customer & don't be fooled by their advertising & lovely pictures of dogs, customer service etc etc. One day,you too could have a similar problem & it may well lead to a fatality. I sure hope not..........
Name left at bottom so DAF know who is writing this :-)”
“I’ve been feeding my cat Durham foods for a number of years and I have noticed a decline in quality to the point that my cat will no longer eat their products any more (he still eats other brands of raw food). The meat appears grey most of the time and goes bad very quickly.”
“I have been using this brand for 6 months now and I will never ever buy durham animal feed mince again.
I have found all sort of things inside their minces... I can understand that sometimes can happen to miss a little piece of something but it happened way too often and today I found a big piece of black stone inside... they don't care about your animals. AVOID!!! Very disappointed.”
“i have fed my cats on this for around 6 months first they were slighty ill but put this down to change of diet and continued to use. They were on and off it some liked it others didnt eventually i settled with the chicken, however recently they all became violently ill and i even lost a couple of kittens (i'm a breeder) Coccidia was the suspect cause from my vets and treatment for this was given which worked! will not ever use again.”
“Will not buy again. The huge bits of bone I have to pull out of every protein is worrying. Sharp bits that most certainly shouldn’t be consumed in their entirety and cause constipation. Very poor.”
“Avoid this company like the plague. Their ordering system probably consists of someone reading the order confirmation from the screen, writing it down and losing it on the way to the warehouse.
We have had numerous issues with ordering not going through their website but the last one was the egregious. We placed and order and paid for it (the money was debited from my account). As per the website, we were expecting delivery on January 6th. Nothing. Sent an email to Karla on the 7th inquiring its whereabouts. Nothing. Phoned on 8th January, were told that the order had not been put through and we would not receive delivery until next week.
Pretty ridiculous knowing that the reason people buy their product is due to the benefits of the raw diet. Now my dog is without food and will no doubt have ill-health effects until I can find an alternative. Luckily there are enough out there and hopefully not as incompetent as these circus folk.”
“Won't use them ever again, made my dog ill and gave them benefit of the doubt thinking it was a bad batch then tried again with my other dog both ended up ill and required vet treatment.”
“Firstly, I was sent a batch of food that had so much bone in the mix it made my dog severely constipated, after speaking to customer service (who might I add are quite rude and blunt) we were told that the mix may be too much for our dog and we may need to try to cut it with another meat mix without bone. Listening to her advice we did so, although this time it was delivered with nowhere near as much bone in the mix. Leads me to think the first batch was faulty.
Secondly, the company have a cut off point to order the food by to get the order for a certain date. I have no problem with this. Although when I received no order confirmation and called them to ask why my order hadn't gone through, I was told that I had no Items in the basket on my account and there was NO WAY they could fit any more food on the van, unless the food was in the basket in my account. Makes no sense!
RUDE customer service and BAD quality food. DO NOT USE!”
“We stated to feed our puppy on Durham raw food and everything was fine. We ordered more food (freezer full) and continued to feed her Durham food unfortunately she became very poorly with a urine infection (we have since been told this can be due to having too much bone in the food) she also started vomiting after every meal. One night she was poorly over her bedding,after washing her bedding my washing machine was full of bone. Large and small pieces and some extremely sharp. This can be so dangerous and cause many problems. I have emailed the company, sending photos of the bone. They have given me no explanation why the food contains so much rubbish but we know it’s a cheap way of doing things, at the expense of our dogs health. All they said was they have sent my email to the office in my area, this was about 2 weeks ago and I have heard nothing. I have since thrown all the food away to make room for the raw good from my local butcher which smells and looks beautiful and is clearly enjoyed by our puppy. Will definitely be telling friends and family to give Durham foods a wide birth”
