Duty Free Crystal Reviews

4.9 Rating 8,088 Reviews
97 %
of reviewers recommend Duty Free Crystal
4.9
Based on 8,088 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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Anonymous
Anonymous  // 01/01/2019
Received earrings at a good price saving around £20 but still fairly expensive. These were a gift for my best friend, and I was a little disappointed that they arrived without Swarovski gift bag.
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Posted 3 years ago
Small but nice.
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Posted 3 years ago
Beautiful bracelet good price. Excellent packaging. Took a while to come but it was close to Christmas
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Posted 3 years ago
Good price compared to other providers. Delivery slower than expected but that may well be the fault of Royal Mail who have big backlogs this year.
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Posted 3 years ago
Excellent product, great price and fast shipping. Payment by Paypal consistently failed; not password related. One star lost as no response (to date) from sales to my email highlighting the issue.
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Posted 3 years ago
Package arrived safely, good contact. Great price. Tracking number never worked, but that was a royal mail issue.
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Posted 3 years ago
Great products that arrive on time. Would highly recommend, thank-you!
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Posted 3 years ago
Good price. Disappointed they didn't honour the 5% discount offered even though they said they would and haven't responded to a follow up e-mail.
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Posted 3 years ago
Items received safely and in good time.
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Posted 3 years ago
As always, very pleased. Arrived on time, well packed, although the gift bags were missing this year!
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Posted 3 years ago
We are currently facing delays in shipments of small, medium and large shopping bags from our suppliers. Therefore not all online orders will receive a gift bag for the time being.
Posted 3 years ago
Great price really fast intact delivery. Will use again very happt
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Posted 3 years ago
Speedy delivery but box broken and squashed. Inside packing paper squashed and spoilt the bag so if I had wanted to use it I couldn’t. Otherwise great.
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Posted 3 years ago
Happy with my purchase BUT not so happy that a couple of days later they were offering 5% off.
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Posted 3 years ago
Great price point on my favourite Swarovski products! Would definitely use them again if they had the product that I required. Very quick delivery, my only small criticism was that the tracking link didn't work for me. Didn't matter as the product arrived before I had the chance to query this!!
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Posted 3 years ago
Very good delivery which was quick and efficient.
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Posted 3 years ago
Item was a bit smaller than I though it would be. Excellent quick delivery.
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Posted 3 years ago
Fast delivery Goodservice
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Posted 3 years ago
Excellent products at good prices and super quick delivery
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Posted 3 years ago
Unfortunately got the delivery details incorrect so delivery was late but company extremely apologetic and refunded delivery charge so customer service very responsive and I would definitely use again as believe this to be a genuine mistake that was soon corrected
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Posted 3 years ago
I am very happy with my purchase and with fast delivery. I particularly appreciated it finding a Swarovski gift bag and original receipt inside my parcel. The only suggestion I could give you is to select a more reliable delivery service. From your tracking number I couldn't follow my parcel at all, so I had no idea of when to expect it and I was trying very hard to be home for my delivery since recently some mail has been stolen from our building. I later noticed (from Royal Mail website), that someone have signed for my delivery but it definitely wasn't me and we don't have concierge here so that is a mystery, (unless the delivery guy himself signed to make his job easier). So I was concern my mail would be stolen again. Beside that, I was very happy.
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Posted 3 years ago
Duty Free Crystal is rated 4.9 based on 8,088 reviews