Duuo by Co-operators Reviews

Name: Duuo by Co-operators
Address: 1 York Street, Suite 1400,, 1 York Street, Suite 1400,, ON
Rating: 4.73

4.7 Rating 2,367 Reviews

95 %

of reviewers recommend Duuo by Co-operators

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About Duuo by Co-operators:

Personalized Insurance On-Demand.
Just when you need it; exactly how you want it.

Our goal is to make purchasing insurance the easiest item to cross off your to-do list. With our digital, on-demand insurance platform, we’re making it easy to purchase a broad range of insurance products in minutes.

Get out there and be bold! We’ll provide the peace of mind.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So far so good except that for some reason my initial payment method was not accepted despite there being no issues with the credit card.”

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Posted 1 year ago

Thank you for your feedback. We are listening to our clients. We value your business.

Posted 1 year ago

“I called the number I was given 3 times. No one answered or called me back. Then I went online and did it from there. I almost didn't choose your company because of that.”

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Posted 1 year ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. We are a digital first service, unfortunately, we do not always have an agent available for phone support, however our online response time is much faster. We look forward to working with you in the future!

Posted 1 year ago

“I really liked your service but I got shut down to quickly as my bank account was frauded and had no funds available to pay duuo and duuo shut our insurances policies off and camcelled them. Now ny banking is fixed and I have no policies me nore my nephew 2 separate policies.”

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Posted 1 year ago

Thank you for your feedback. We are listening to our clients and working with our underwriters to better support them in the future.

Posted 1 year ago

“It was very confusing trying to get coverage for 18 Saturdays starting June 3/23 til Sept.30/23. I had to find the right coverage for 18 days which took me a week and cost a fortune since I'm a senior on a very low income.”

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Posted 2 years ago

We are saddened to hear this. Duuo is always open to working with our clients to better their experiences. Please reach out to info@duuo.ca if you have any questions going forward. We are always happy to help!

Posted 2 years ago

“SImple checkout process. Not so simple to speak with someone or get clarification on exceptions.”

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Posted 2 years ago

Thank you for your feedback. Please reach out to our team at info@duuo.ca if you have any questions going forward. Our usual reply time is one business day but we commonly respond even faster! Cheers!

Posted 2 years ago

“no comment yet”

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Posted 2 years ago

Please reach out to our team at info@duuo.ca if you have any questions going forward. We are always happy to help!

Posted 2 years ago

“It’s cheap and not much to ask for”

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Posted 2 years ago

Thank you for your feedback. Please reach out to our team at info@duuo.ca if you have any questions going forward and we will be happy to help! We value your business.

Posted 2 years ago

“Hi i hope the best for you all.”

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Posted 2 years ago

Thank you for your feedback!

Posted 2 years ago

“Great give star”

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Posted 2 years ago

Thank you for your feedback!

Posted 2 years ago

“Affordable”

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Posted 2 years ago

Thank you for your feedback!

Posted 2 years ago

“Premium is quite high and not insurable items not flexible”

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Posted 2 years ago

Hi there, thank you for your feedback. There are multiple rating factors that our underwriters use to determine premium rates, such as postal code, credit score, crime rates, and claims, to name a few. We are always working behind the scenes to improve our client experience. We appreciate your business.

Posted 2 years ago

“A company should always provide a receipt regardless if it was sent or not. Good practices give positive results.”

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Posted 3 years ago

We are a digital insurance platform and many of our processes are automated, which helps us offer a competitive price. One of these automated processes includes transaction details at the time of policy purchase. A billing reminder is always shared 14 days in advance to help keep things like the amount and date of withdrawal transparent to our clients.

Posted 3 years ago

“It would be awesome if you had a referral program!”

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Posted 3 years ago

Thank you for your feedback. Please check for an email we have sent your way and please do not hesitate to reach back out to us at info@duuo.ca if you have any questions going forward. We are always happy to help!

Posted 3 years ago

“Just that is ok”

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Posted 3 years ago

Thank you for your feedback. Please reach out to us at info@duuo.ca if you have any further questions or feedback. We are always working with our clients to better their experiences.

Posted 3 years ago

“seems fair”

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Posted 3 years ago

Thank you for your feedback.

Posted 3 years ago

“the site is too hard to navigate”

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Posted 3 years ago

We are sorry to hear that. Duuo is always open to working with our clients to better their experiences. Please do not hesitate to reach out to us at info@duuo.ca if you require any assistance going forward. We are always happy to help!

Posted 3 years ago

“APPRECIATE”

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Posted 3 years ago

Thank you for your feedback!

Posted 3 years ago

“Can't really tell yet. If and when I need to file a claim (hope not) then I will know what Duuo is like for service.”

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Posted 3 years ago

Thank you for your feedback! At Duuo we understand that claims situations can be stressful, and we are committed to helping ease that stress. At Duuo, submitting a claim online directly through your Duuo account can be completed within minutes, and one of our wonderful claims adjusters will reach out. Feel free to contact a member of our Customer Support team at info@duuo.ca if you have any further questions. We are always happy to help!

Posted 3 years ago

“Unfortunately, there's no one-year policy. For this reason I had to cancel it”

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Posted 3 years ago

Thank you for your feedback. We’re sorry to see you go! Duuo offers month-to-month tenant policies that renew automatically each month. Our month-to-month policies act like a subscription service, providing utmost flexibility to ensure you have coverage when you need it and how you want it! There is the option to enter your landlord’s email address through the online quoting process so that your landlord will be notified of policy purchase, and in the event of policy cancellation. Please do not hesitate to reach out to us at info@duuo.ca if you have any further questions! We hope to work with you again in the future.

Posted 3 years ago

“I just started using Duuo and so far it it great.”

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Posted 3 years ago

Thank you for your feedback!

Posted 3 years ago

Duuo by Co-operators is rated 4.7 based on 2,367 reviews