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Dv247.com Reviews

1.6 Rating 135 Reviews
15 %
of reviewers recommend Dv247.com
Company Reviews Questions Metrics

Phone:

0845 0777 247

Location:

Chesham House, Chesham Close, Romford United Kingdom
RM7 7PJ

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Tim French
Unverified Reviewer
“DV247 sold me a bass. It came with a gig bag which broke when I took it out of the house for the second time (about 8 months in to owning it). I thought I would ask them if this fell under warranty as it was the supplied bag which failed (the strap came away dropping the bass to the floor). They initially agreed it was a warranty refund and their policy is when an instrument cannot be repaired, the customer can have a choice of a refund or exchange. Once I had sent them the instrument, they decided it broke because of my fault (even though they initially agreed with me that the bag was not fit for purpose), and refused to give a refund, only a credit. This is against their own T&C policy with regard to this but on pressing them, they said "Management had made their decision". Now this took so long, I bought another instrument from somewhere else so a credit is no good to me and if I bought something and sold it, I would lose money. DV247 (aka the Musicstore) should not be trusted and if you expect a refund from them, manage your expectations. the lesson here is Poor Quality goods, Poor quality customer service and I only give 2 stars not 1 because a credit was offered. I would have been much more generous if they had offered a refund as per their own policy. However, they don't even follow their own policy! I have contacted Trading Standards about this, investigation is ongoing, as the Music Store clearly are not interested in helping and not interested in their reputation going downhill either...”
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Posted 1 week ago
Joseph
Unverified Reviewer
“In a nutshell do not order from them. I Ordered a keyboard and they offered me a package deal with the stand and chair. I only only received the keyboard and almost a month later still no sign of the rest of the order. I have emailed multiple time and called numerous times too. All these attempts and not a single response. Very bad company to order from. DO NOT BOTHER WITH THEM. I SHOUKD HAVE HAVE PAID EXTRA TO A LOCAL SHOP THAN WASTE SO MUCH TIME TRYING TO GET MY MONEY BACK.”
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Posted 3 years ago
Anonymous
Unverified Reviewer
“Just really bad overall, they will say things are in stock when they are not and at times they will flat out not send the things.”
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Posted 4 years ago
Vaughan
Verified Reviewer
“Ordered a Fender Champion 600 amplifier cover . It came as a copy with no Fender logo as pictured in their advertisement .I was offered a refund but declined although they offered to pay postage , I cannot go out as I am self isolating.Misrepresentation of goods sold ?”
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Posted 5 years ago
Anonymous
Verified Reviewer
“Very unprofessional and poor service. I made a purchase over £6k and have 3 year warranty. One of my item has developed fault and it took 14 working days for them to reply after numerous of calls and email. Everyone telling a different story each time I call.”
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Posted 5 years ago
Dv247.com is rated 1.6 based on 135 reviews
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