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Dv247.com Reviews

1.7 Rating 128 Reviews

16 %

of reviewers recommend Dv247.com

Company Reviews

Phone:

0845 0777 247

Location:

Chesham House, Chesham Close, Romford United Kingdom
RM7 7PJ

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Dv247.com 5 star review on 30th October 2021

Dv247.com 5 star review on 12th June 2021

Dv247.com 5 star review on 29th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the UK side is ace, everyone lovely on the phone when selling stuff but returning anything, it goes back to Germany, which is pain. i bought a few things that i kept apart from 1 slip mat (£11) because it is appalling quality. cheap and think and colour bleed on the colours. So my shock is when they expect me to pay return postage for their poorly made products. i wouldn't buy from again after this. Shame, for £11 slipmat, they have now lost my custom with the new mixer i was going to buy”

Posted 1 month ago

“No repsonse from customer services.”

Posted 3 months ago

“Bad Bad company, ordered over a month ago and my parcel is stuck at ups depot with no address on it. Somehow this is my responsibility and they will not refund. Don't order from these clowns..”

Posted 3 months ago

“I have had to resort to writing a negative review in the hope this is seen and resolves my on going issues regarding a faulty product. I purchased an item back in in November 2022 with a warranty, by March 2023 through little use I had noticed and experienced a fault for which the item went for repair. It is worth noting that it can take weeks to get a reply from the returns team for which there is a back and forth explaining and evidencing the fault through videos. The item also has to be sent to Germany to be fixed, this took about 2 months, the item was returned and another fault was experienced in the space of months. This again took some time to go through returns, by which time it was August 2023, after having a second repair I wanted to understand where I stood regarding the item and refund policies incase another fault occurred. Come October 2023 I receive the item back and to my despair it had returned immediately with another fault, it took over a month to be told to send the item back for repair and I would receive a credit voucher. I posted this item in November not expecting to receive it back and instead receive a credit voucher. I am now writing this in January 2024 and it has been the best part of 6 straight months since I’ve had a working product, and I am yet to have this matter resolved. Every time I call up I get palmed off, nobody seems to be able to help due to authorisations needed from Germany. I would strongly advise purchasing from a local UK retailer, quite frankly I don’t know how they’re still in business as I’ve been informed I am not the only customer to have had such issues.”

Posted 4 months ago

“Poor service, Purchased Hughes & Kettner FS-2 footswitch which has a faulty cable (too thin) and refusing to replace as states cables are excluded from guarantee, the cable is not a seperate item and is part of the whole product and therefore i cannot replace the cable. If the cable was a seperate item i could understand but now the whole item has to be thrown away. i live in the UK and purchased from UK store but have to deal with their German office ??”

Posted 5 months ago

“Rubbish Customer Service. I ordered 2 items, they were at a good price. All goods come from Germany so there is a long delay until delivery. When the parcel arrived one item was missing. I phoned DV247 straight away and Customer Service said they would pass the complaint on to "The Central Team" for investigation. 24 hours later no response so I emailed them. 2 days later and another 2 emails and another phone call, no update CentralTeam is lookig at the matter. Then a online exchange where they said the item had been in the box and called me a liar. Now claiming my money back through my credit card”

Posted 5 months ago

“I haven't experienced such poor customer service for a long time. No response to emails. Deliberately not collecting a return from depot that I reported as damaged and had to sent back. I had to ask PayPal for help to get my money back. I honestly advise you to stay away from them. You will save yourself a lot of time and unnecessary nerves.”

Posted 5 months ago

“tried to purchase some mic stands, my card was refused so end of transaction, later on the same day i purchased mic stands with extra mic cables using paypal, the delivery arrived with both lots of equipment from both orders, one not paid for due to card refusal they took all the money via paypal, they wont return my money nor arrange pickup of the items i didnt buy, stole my money like a bunch of thieves,”

Posted 11 months ago

“Awful customer service. Unprofessional, unresponsive, they just don’t care. Still waiting for a refund after one month. NOT RECOMMENDED!”

Posted 11 months ago

“OK I've bought simple things off This company with no probs .....BUT I bought a turbo sound Sub NU 3000 watt which subsequently went wrong .As there was a 3 year guarantee they took it back and sent in the Germany I believe for repair .That was September 2022. The speaker came back to UK in January 2023. After waiting a number of weeks I was informed the speaker had been damaged in transit and they would repair it .A number of weeks on they wrote off the speaker and simply added a credit to my account .Unfortunately the sub speaker is no longer in production but I have another one as you would expect a matching pair. I have informed the company that they have a responsibility to put the this right. One sub speaker is no good to me. We came to an agreement that I would pay £150 towards a IQ18 TURBO SOUND SUB and the money refunded on one they have damaged .So I'm now paying out for a sub which is slightly better that matches up with one I've got .The time scale for receiving sub was a couple of weeks .After a couple of weeks past i then discovered through my own enquires the item is not available to end of September this year ...so without production for over 1 year ...In that time I have had to hire in subs for my business so out of pocket with that and forty quids worth of castors fitted to other knackered sub. I've sent another email to tell them I have located another sub with Andertons music. I have asked for money back and £150 compensation then I will put rest of money to purchase of the Sub ....as yet no reply”

Posted 11 months ago

“Disrespectful, unprofessional and incompetent. Avoid this company!!!”

Posted 1 year ago

“Ordered an item and was given the option of 2 day express delivery at more than double the cost. Selected that but the item still arrived 5 days later ! No response to emails, no telephone service. Rubbish !”

Posted 1 year ago

“No phone service, no response to emails despite ordering some expensive lights - a UK sham company operating out of Germany now. Very much one to avoid, gather they also trade under the name of music store?”

Posted 1 year ago

“Truly awful. You order from a UK site, and the goods come from Germany. It says "easy returns" on their site. Really? I found myself involved in an import/export operation. Their return team ignored me, then sent messages half in German, then asked me to sign a pre-filled custom declaration which was lying about the value of the item I was returning. Avoid at all costs.”

Posted 1 year ago

“the company requested additional 100 GBP for delivery after the transaction has been concluded. buy from a credible supplier to AVOID hidden costs”

Posted 1 year ago

“Happy to take your cash but god help you if there are any issues/problems with your purchase. Unprofessional, very unhelpful and incompetent. Their customer service/after sales is diabolical, the staff are clueless! It states on the website UK based but any warranty repairs are sent to Germany. I would never buy of this company again and I would advise anyone else to do the same. Not an option for zero stars but that’s what they deserve.”

Posted 1 year ago

“Do not under any circumstances send any money to this company you will not receive your item you have been warned I only wish I read reviews before buying and being scammed !!! If you have bought something good luck trying to get it and speaking to a customer service who just constantly lie never answer emails,seriously don’t be tempted by there cheaper prices it’s all a scam to get you to part with your money Please take my advice and the reply below is a absolute joke don’t make out this company cares because you don’t I challenge anybody to get help from this place !”

Posted 1 year ago

“Poor website. Shoddy experience and useless customer service. Avoid DV247 at all costs. there are better services out there. I tried to order something on the DV247 website because they were the only company in the UK selling it. Normally I would (and will always from now on) buy from Andertons or GAK. I couldn't place the order online. Called up their sales team, Matt, who answered said I could place the order over the phone and took my details and the payment. He said I would receive the email and tracking the same day and I should have the item on Monday. No email confirmation. Nothing. Called saturday. Got a rude customer support guy who basically said "Our systems work differently" when I asked why I didn't get an email or tracking number. On Monday, I called up and got hold of Matt who was puzzled and asked me all the details again. Said he would talk to his management (for what reason I have no idea). He didn't call me back and it's now been 3 hours waiting to understand what is going on with this company and my order. They have taken my money but no sign of my product yet. Such companies do not deserve to be in business. They are bad at everything. Maybe this poor level works in Germany where I think their HQ is but for the UK, this is way below par.”

Posted 1 year ago

“Purchased microphones from them in January. By May/June had major issues where one would stay on and both kept popping down my speakers, attempted to have these issues sorted under through them as they weren't even 6 months old, they told me to send them back for them to send to the manufacturer and didn't give a timescale of how long this would take (as a working DJ this is not possible unless you give me a timescale), so this couldn't be done. They offered no interim loan equipment, so I suggested either a refund or replacement (as was within my rights) they ignored all my emails after this point! Further to this after several more back and forth emails with people who have no customer service skills, they HAVE STILL DONE NOTHING TO RECTIFY THIS almost 2 months on.... AVOID”

Posted 1 year ago

“I ordered a Roland SPD-SX-SE on 2nd May. I understood at the time that these units were in shipment from China and delivery may take some time. Other suppliers said the same thing. The unit was sent from Germany on 23rd June. It arrived at UK customs on 27th June. It is still stuck in customs more than three weeks later. This is why you should not use this company: 1. DV247 appear to have no order tracking system and weren't aware there was a problem until I contacted them. 2. They are unwilling to accept any responsibility for the customs problems and blame it on the couriers. The issues seem to relate to missing paperwork for which they are responsible. 3. Their staff in Romford are doing their best but they are understaffed. As a result no one takes ownership for any of the problems. You are passed from pillar to post with no one taking personal responsibility to sort out the problem. They all blame it on the head office in Germany. 4. Due to the understaffing you cannot get through on their phone lines. My average wait has been around 20-25 minutes. 5. When you phone and are stuck in the queue, there is an offer to get a call back. It doesn't happen. 6. If you try to contact them by email you get a standard 'we are super busy' response and no one responds. 7. When I finally spoke to someone at DV247 they said that around sixty parcels had the same problem as mine and that the backlog was starting to clear. 8. Twenty days ago they said that the customs problems were a priority and had been solved. It is over three weeks since my Roland SPD order arrived in the UK. I'm still waiting with absolutely no communication or update from DV247. I feel helpless, abandoned and very angry! This Roland unit was a present to my son, a professional musician. I'm at a total loss to know what to say to him.”

Posted 1 year ago

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Dv247.com is rated 1.7 based on 128 reviews