DYL Reviews

Name: DYL
Address: 4551 Glencoe Ave #155, Marina del Rey
Rating: 4.69

4.7 Rating 326 Reviews

94 %

of reviewers recommend DYL

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Phone:

8883104474

Email:

dylmgmt@dyl.com

Location:

4551 Glencoe Ave #155
Marina del Rey
90292

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DYL allows me to coach and develop my staff telemarketing skills. The replay of telephone is a valuable tool for development.”

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Posted 5 years ago

“Dyl has allowed me to help my staff improve their talk paths and get more items quoted. I love using the schedule call backs for my staff so there is no way they can forget to call a customer or prospect back. Also, the fax feature and recordings have helped us several times with potential E&O claims.”

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Posted 5 years ago

“functionality is great, call quality is inconsistant”

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Posted 5 years ago

“The platform has been great for us. From a service perspective my team has been able to retrieve documents quicker from clients with texting and get responses out of the clients quicker. This templates loaded has helped us streamline activities such as sending people our address for scheduled appointments. We also exclusively use this for lead management. This system so fundamentally works for us, that we are able to put people in follow-up folders and earn there business month after month from quotes we did years ago. This helps me so much because it follows a guideline that I tell my team which is leads never die, if we quote them today we call them every 6 months forever.”

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Posted 5 years ago

“easy follow up with work flow. Keeps us more organized with text and calls”

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Posted 5 years ago

“We have been with DYL for over 5 years they have helped us grow our business to a major point.”

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Posted 5 years ago

“We love DYL, they have the best lead management system ever. We use it to route all of our internet leads into the management folders, and from there are able to work the lead effortlessly. There are also lead campaigns you can set up which is simply awesome! I am now opening my second location and would not even consider using another phone company. We especially like the recorded calls due to saving our agency on remembering VINs, and also sometimes customers tend to forget the conversation which can save us on potential E & O's. Thanks, DYL-Michelle”

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Posted 5 years ago

“So convenient keeping track of all of the calls that come in to our office, who they last spoke with and why, building stronger customer relationships”

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Posted 5 years ago

“I am owner of sales and marketing company using the DYL system as the back bone of our sales activity. One intersting feature that greatly improves the number of productive phone calls made is part of the phone call appointment task . A common issue present to most organizations is a large amount of call Reluctance. By having your phone rang you before ringing to the customer as an automated feature for a schedule call turns an out bound call basically into a in bound call. I have found that most sales reps feel more comfortable and definitely more productive with this activity being done for them. This feature creates a strong activity level which consistently yields more sales . Secondly using the work groups feature you can really design great follow ups that are automated to go hand-in-hand with your disposition from each call.”

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Posted 5 years ago

“With DYL we have been able to meet our agency goals and growth each and every year and whenever we hire a new staff who has never experienced this system, they are simply amazed at the ease on doing business using this platform. Very happy with the results.”

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Posted 5 years ago

“Dyl is a good service as long as things are working the way that they should.”

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Posted 5 years ago

“We have been able to reach 50% more prospects by utilizing the referral tools that DYL provides.”

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Posted 5 years ago

“I've been in the insurance business for 18 years and have been with DYL for 3 1/2 years. It's the best phone system I've had. It's easy to use, has lots of features and the support has been good. It definitely makes us more productive. One example is we can label calls as "Spam" and then avoid them when they call again, which is a big headache for all small businesses. From a management side, the reports are easy to run so I can track my staff's calling times, listen in on their calls if I want and easily play back any call for coaching. This recording feature has also saved our agency several times when a customer complained. We just go back and listen to the recording and that gives us the information needed to deal with the complaint. We're not fully using all of the sales tools in DYL but we're in the process of implementing more and more of them to help increase our sales. All in all, I'm very happy with DYL and from listening to other agents plus my prior experience, I don't think their combination of tools, ease of use and support can be beat. I highly recommend DYL.”

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Posted 5 years ago

“DYL helps our team connected efficiently with our clients. It helps with our unique business model, where all of our employees work remotely.”

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Posted 5 years ago

“It makes communicating with our clients easy and seamless. They are more productive and know the task at hand. Their efficiency is great and we are seeing quicker and more sales.”

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Posted 5 years ago

“We had a goal to increase retention by 4% through last year. With the help of DYL for follow up, scheduling and texting, we have accomplished our goal!”

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Posted 5 years ago

“DYL has a great tool for keeping track of the sales process and staying in contact until you get the sale!”

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Posted 5 years ago

“DYL has allowed us to keep up with our leads and hit our goals.”

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Posted 5 years ago

“They're awesome! Nuff said.”

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Posted 5 years ago

“The systems capabilities and features have really been beneficial for our office. Starting with the consistent connection compared to our prior carrier, we haven't experienced the dropped calls or being down like we did. The additional features that we didn't have before make our outbound calling so much better and efficient.”

Helpful Report

Posted 5 years ago

DYL is rated 4.7 based on 326 reviews