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DYL Reviews

4.7 Rating 326 Reviews

94 %

of reviewers recommend DYL

Company Reviews

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Phone:

8883104474

Email:

dylmgmt@dyl.com

Location:

4551 Glencoe Ave #155
Marina del Rey
90292

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DYL is the 3rd VoIP I've been with since I started my Insurance Agency, and nothing compares to DYL! It's allow me to hold my staff accountable to their tasks... It's like it was designed with my business in mind. It gives me coaching opportunities and hard numbers not to mention the basics dialer, text and email. I'm able to keep one step ahead of the competition with real time email/call appointments from web venders... DYL customer service is second to none, I've been on board 3 years now and wouldn't change due to the great customer service alone! Dave P. Kansas City, Mo”

Posted 5 years ago

“I think DYL Is the best office system there is, Is a second to none simple as that. Yes, by just listen to every phone call we received, we gotten improved bit time our customer service retention and more. way to go DYL”

Posted 5 years ago

“We have increased our customer service level by 10pts. My staff has done this with the texting function, recordings, and calendaring.”

Posted 5 years ago

“When it works it is great”

Posted 5 years ago

“We use DYL to help manage our sales and leads. We also have found that it is valuable to manage current customer relationship. The link to ECMS is great as it saves time and allows us to know the customer right away and have their account up right away. The text functionality is valuable since more and more customer prefer to communicate that way. We use the mobile app so that we are always contacting our customer from our office number even on the go.”

Posted 5 years ago

“Used properly the DYL system not only makes LSp's more efficient but saves the agency money! No need for a separate lead management system like Blitz...you can manage all your leads within DYL..That alone saves $30-$40 an LSP per month. DYL + Eagent is really all you need!”

Posted 5 years ago

“DYL is an integral part of what we do. After all, this is a phone-sales business. We need a good technology partner when it comes to connecting with prospects and customers. DYL has been there for us since 2015. I like the listen feature, the phone forwarding, the campaign-dialer, call-reports via email daily, weekly, and monthly. We've made National Conference once and honor ring 3 times since we joined and DYL has been a good partner.”

Posted 5 years ago

“The efficiency with servicing our customers has improved dramatically since starting with DYL”

Posted 5 years ago

“Having the peace of mind that we can rely on our VOIP system not only for calls and call recording but also to connect with our customers thru voice or text is of great value. Also very important is having a great customer service team behind it. DYL I have personally recommended almost a dozen people and all of them are really grateful for the recommendation. Congratulations DYL, keep up the good work. Thank you. Cesar C.”

Posted 5 years ago

“Their systems allow us to be productive and proactive, which is priceless.”

Posted 5 years ago

“DYL has been a blessing to our agency. I always hear about VIOP carriers going down for periods of time. I don't recall DYL ever going off line. Text feature rocks....and main thing is Matt is always very responsive when I have a question or concern! Go with the best..DYL!”

Posted 5 years ago

“I love the reporting feature. Just a click or 2 away from knowing how m any in/outbound calls have been taken/made”

Posted 5 years ago

“DYL has added more than just phone service to our office. The internal CMR allows us to track sales and set customer service workflows that have improved efficiencies that have contributed to higher customer retention and sales growth.”

Posted 5 years ago

“DYL has made it easier for our staff to be able to listen to prior calls with customers. When we have customers make claims of past conversations and promises (that were not made), we're easily able to listen to the calls to verify what was truly said. Due to our mother company's restrictions, we haven't been able to make the fullest use of what DYL offers”

Posted 5 years ago

“DYL has streamlined our processes for customer service with texting confirmations, with our sales staff by being able to see talk time, number of dials, talk time and recorded calls. The service has transformed our business by allowing us to track performance, train by listening to recorded calls and by getting immediate interaction with clients with text integration. Marcus P.”

Posted 5 years ago

“For the past 3 years DYL has saved my office time and managed to reach hundred's of prospect with their easy to use system. DYL staff support and professional attention has made the best choice for a combined all encompassing VOIP system.”

Posted 5 years ago

“DYL has helped propel my agencies to be in the top 1% of agencies nationwide. A completely integrated CRM and phone system lets my staff sell and service ultra efficiently. At the same time, it allows me to view which lead sources are working, which staff are productive, and allows me to manage the agency effectively.”

Posted 5 years ago

“I began using DYL when I purchased my agency in 2015. I would never switch to anything else because it has absolutely everything I need to manage my staff and my agency. The recording of the calls has saved us several times and the customer service is always very quick.”

Posted 5 years ago

“Back in the day, I had some Financial challenges and Matt allowed us to use the service free of charge while we bounced back. I am forever grateful because of that. You did not have to do that, Matt. Joshua”

Posted 5 years ago

“I have used several phone systems over the years. I evened switched to twice to other providers while with DYL thinking that I could find a better phone system. I quickly came back both times. DYL is hands down the most user friendly and best office tool that we have. The ability to text (with pictures) and to have the last 5 years of call recordings of every phone conversation has saved my office multiple times from potential E&O issues. With the workflow, DYL is now also the best way to ensure that my sales staff are following up on leads correctly and efficiently. It takes most of the repetition and thought out of our follow ups. DYL is hands down the best all in one solution for my office.”

Posted 5 years ago

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DYL is rated 4.7 based on 326 reviews