E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong colour of phone delivered when contacts were made to customer services passed on to sales waited for quite some time still no joy until got disconnected.”

Helpful Report

(Nokia Lumia 530 Orange) - Posted 11 years ago

Hello Sunjogsing I’ve tried to call you today but was unable to reach you. So that we can exchange the handset for you, please call in to our customer services team on 01509 615 474. Kind regards Scott Customer support

Posted 11 years ago

“Awesome service!!!”

Helpful Report

(Nokia Lumia 530 Black) - Posted 11 years ago

“Fantastic service - speedy delivery - what more can I ask for!”

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(Nokia Lumia 530 Black) - Posted 11 years ago

“Firstly I was bombarded by phone calls every day and always during business hours. Often I couldn't answer so there could be 2 or 3 calls a day. No voicemail was ever left which would have meant I could call back when it was convenient to me. It was only when I finally did manage to answer that I found out where all the calls had been coming from. Once I got a call at a convenient time I was able to agree an upgrade. I asked for a Samsung S5 in blue. The following day I was called to say they were out of stock and would I have black instead? I didn't want black because my husband already had a black one but reluctantly agreed. Next day and another call to say that the blue phone would cost me another £34.99. I explained that I'd already been told that blue was out of stock and I'd agreed to have a black. Next day I'm on my way out on a business trip abroad and got a call to say that black was out of stock and would I have blue, white or gold - no mention of an extra charge. Great - I'll have blue! I then rang back to say don't despatch until 3/11 because I didn't want to run the risk of being without a phone whilst out of the country. While I was away I got a message that the phone would be delivered on 31/10. The phone was delivered on 31/10 - and it's black!!!!! A total comedy of errors and I seriously doubt my own sanity in not cancelling the order. The only reason I allowed it to go ahead was that I was away, didn't have time to shop around and needed a new phone quickly as my current one is playing up. The only good thing I can say is that your staff were very pleasant to talk to, and were trying to help, every time they phoned. Would I use you again? No Way!”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 11 years ago

“Quite fast in responding when there is an error. Very careful in delivery the order and security check. After my order there no confirmation email was sent though it says at the end of the order promised there would be an email. Also, no email from VIP gadget helpline, make it hard for me to want to cancel because no ref number. This should be make optional like the phone-care insurance, so the buyer has the option to choose and not waste time in cancel after the order is received.”

Helpful Report

(Nokia Lumia 530 Green) - Posted 11 years ago

“ordered new contract phone with free gift from the website with ease. 2 days later phone arrived, the next day free gift arrived. very impressed .”

Helpful Report

(Samsung Galaxy S5 Mini Gold) - Posted 11 years ago

“Best Deal, Best Service.”

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(Sony Xperia M2 White) - Posted 11 years ago

“First class service and so quick. Got the deal I wanted, no quibbles, and ordered phone 5pm and got it the next day.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 11 years ago

“Was really pleased with the Deal I got, very helpful! Phone turns itself off occasionally and freezes”

Helpful Report

(Sony Xperia M2 White) - Posted 11 years ago

“Brilliant. Great deal lot cheaper then the high street. Had phone next day.”

Helpful Report

(Sony Xperia Z3 Compact White) - Posted 11 years ago

“Overall service good. Phone arrived fast I did feel a bit pressured when I was told there wasn't many phones left”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 11 years ago

“Excellent, correct and quick service. Thank You. I've got the phone next day after ordering. I can just recommend to anyone.”

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(Nokia Lumia 630 Green) - Posted 11 years ago

“very easy to deal with,first class team.thank you very much.”

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(HTC Desire 610 Blue) - Posted 11 years ago

“Good customer service. Fast dispatch & delivery on time.”

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(Samsung Galaxy S3 Blue) - Posted 11 years ago

“excellent service and great deal.so glad i stayed with 02. had fantastic service from a very helpful lady.thank you Nicki.”

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(Samsung Galaxy S5 Mini Gold) - Posted 11 years ago

“I am extremely happy and excited about my new contract. I have, for the emajority of times been with E2Save and have to say its smply because you offer a brilliant service!!”

Helpful Report

(Nokia Lumia 530 Black) - Posted 11 years ago

“Absolutely fantastic, read alot of bad reviews and thought I had made a huge mistake . But I havnt a bad thing to say, everything has went smoothly and very quick delivery of my new phone. Thankyou”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 11 years ago

“very friendly help”

Helpful Report

(Nokia Lumia 530 Green) - Posted 11 years ago

“After agreeing a new phone. It could not be sent to an alternate contact address. Very disappointing. It was agreed to be sent to a carphone warehouse shop. However upon recovering the confirmation I discovered that it had been sent to the wrong shop and I could find no way to change this. This caused me a 50mile round trip to my own expense. Very very dissappointed with this error. I won't be upgrading again over a phone. It seems for a proper service you need to go into a shop and deal with face to face people.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 11 years ago

“I FIND THE PHONE VERY GOOD TO USE”

Helpful Report

(Nokia Lumia 530 Green) - Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews