E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems quick service and very prompt delivery defo recommend thank you”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 11 years ago

“ebay is a great way of buying and selling kit you no longer need”

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(Samsung Galaxy S3 Blue Refurbished) - Posted 11 years ago

“Very efficient delivery of new phone. New phone very easy to set up - old number transferred more or less immediately.”

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(Sony Xperia M2 White) - Posted 11 years ago

“Pleased with phone, so far, but would the manufacturer consider putting a more comprehensive instruction book in with unit.”

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(Samsung Galaxy S3 Mini Blue) - Posted 11 years ago

“Easy to keep track of the order. Cashback details are easy to see and from experience, the process of claiming is straightforward”

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(Samsung Galaxy S5 Electric Blue Refurbished) - Posted 11 years ago

“Very good service”

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(Samsung Galaxy S3 Blue Refurbished) - Posted 11 years ago

“Very good”

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(Nokia 105 Blue) - Posted 11 years ago

“Call regard my gift and they sort me out very quick by calling the place that take care of that and letting me know only arriving next week”

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(Nokia Lumia 530 Black) - Posted 11 years ago

“Really impressed. Ordered the phone Sunday afternoon and it arrived Monday morning! The price was excellent too - even though it was an EE contract they would have charged £10 more per month for the contract and £50 for the handset which we got free! I never usually bother to review anything but I think these guys deserve the mention.”

Helpful Report

(LG G3 S Metallic Black) - Posted 11 years ago

“You operate a service that appears to be CPW but are actually e2save.com.I was sent a new 'phone with an inactive SIM that took me 5 days to activate with O2.When I called CPW customer services they re-directed me to e2save,washing their hands of the issue and saying it down to you.Your customer services gave me no useful advice and I ended up having to go to an O2 shop to get the phone sorted. I never want to deal with any Dixon CPW store or associated company again,I dislike one firm hiding behind the other and fobbing off the customers.”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 11 years ago

Hello Derek, Thank you for leaving a review. It appears that you’ve been contacted by the Carphone Warehouse Upgrade Reminder Service who shares offices with e2save.com. I believe this is why you were referred to us when you contacted Carphone Warehouse as the location of the branch that processed your order would match with our location. I do apologise if the sales advisor didn’t explain to you clearly why your new sim remains inactive for around 5 days. This is to allow time for the parcel to arrive as if the new sim activates early you’d be left without connection on your original sim. I appreciate the time you’ve taken to leave a review about your experiences with us and will pass this information on to improve our services in the future. Kind Regards, Charles e2save.com Customer Support Team

Posted 11 years ago

“I did not appreciate the delay experienced between my old phone going out of service and my new phone being in service. I had colleagues trying to get hold of me for urgent advice. Fortunately our secretary was able to give them my land line”

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(Nokia Lumia 630 Black) - Posted 11 years ago

Hello Janet, Thank you for your review. I am sorry there was an delay in your old service being switched over. I understand you must be frustrated with this and I apologise this affected your role of employment. Kind regards David, e2save.com support team

Posted 11 years ago

“After one week still waiting for the contact to arrange exchange faulty item. Houndreds emails with an ask about my details and nothing else , nothing more. Still waiting.”

Helpful Report

(Samsung Galaxy Alpha Silver) - Posted 11 years ago

Hello Jakub, Thank you for your review. I’m sorry to hear your item has developed a fault. I’ve tried to contact you today but have been unable to reach you. If you’d like to discuss this further please contact me on 01519 610 888 or through your online account via the following link; https://www.secure-mobiles.com/customer_login/login?wlcode=www Kind regards, Thomas e2save.com support team

Posted 11 years ago

“Absolutely fantastic deal for my new iPhone and fast delivery????”

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(Apple IPhone 6 16GB Gold) - Posted 11 years ago

“Easy transaction. prompt delivery. thank you”

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(Doro 612 Black) - Posted 11 years ago

“Fast Delivery and quick response Thanks”

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(Nokia 105 Black) - Posted 11 years ago

“Good and helpfull”

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(Samsung Galaxy S3 Mini Blue) - Posted 11 years ago

“I got refurbishment Apple Iphone 6 with 02 network that is brilliant price and good quality”

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Posted 11 years ago

“Great service. Easy to use website. Received phones day after ordering. Really pleased with delivery. Phone just as described on website.”

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(Samsung Galaxy S3 Blue Refurbished) - Posted 11 years ago

Author didn't leave any comments.

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(Nokia 105 Black) - Posted 11 years ago

“We were either mis-sold an upgrade or were sent the wrong handset and they didn't want to admit to the mistake. On contacting the customer services I was then given more misinformation. On trying the live chat system on the website I got the correct information and was promised I would receive a callback the next day. That was 4 days ago and I am still waiting. I would not recommend this company to anyone.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 11 years ago

Hello Allison, Thank you for your review. I tried to call you today however you were unavailable. I’m very sorry for the situation. If you can let me know the best time to contact you I’d be able to discuss this further. Kind regards Chris e2save.com support team

Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews