E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good deals but very poor and expensive communication from e2save. Selected the insurance but when needed they said it doesnt exist, clearly there on the email I received after ordering, yet denied by e2save and phone care when I thought I had lost phone, luckily I did not need it. Disappointed Shows how these big companies operate, under different names and always give wrong misleading information. Speciality is taking money not offering service.”

Helpful Report

(Apple IPhone 6 Plus 16GB Silver Refurb) - Posted 11 years ago

Hello Ahmad, Thank you for your review and for accepting my call earlier. I firstly want to apologise for the issues you’ve experienced with your order and have fed this back to our IT department as well as the agents you had received correspondence from. I’ve sent you my personal email address, please forward me your bills so I can organise a refund for call charges. I thank you for your patience. Kind Regards, Chris E2Save Customer Support Team

Posted 11 years ago

“did an upgrade but s2save thought it was better to put me on new contract I did not ask for or know about until I got a bill in from orange saying I was 78.00 in debt . and trying to get an answer prob find it easier to get in to c queen or pope . avoid”

Helpful Report

Posted 11 years ago

Hello Andrew, Thank you for your review. Could you please provide your Order reference so that we are able to contact you in order to discuss this in detail Kind Regards, Charlie E2save Customer Support Team

Posted 11 years ago

“This is a scam. I have refused to accept the parcel,have tried to contact e2 to no avail. Today,27 Jan.2015 I am still awaiting confirmation I have rejected delivery of the mobile using the only ref. no.given78644488. Item was despatched to me at 8 Swans Ghyll, Priory Road,Forest Row .RH 185PA. Please confirm cancellation and inform EE Orange that the mobile order is cancelled and you have receipt of it. Also please email me on this matter Thanks A Anderson-Dixon”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 11 years ago

Hello Anthony, Thank you for your review. I have looked into your review today and can see this was resolved this afternoon at around 1.15pm. If there is anything further we can help with please do not hesitate to contact us or leave a reply with the best time to call and we will be happy to call you to discuss in detail. Kind Regards, Charlie E2save Customer Support Team

Posted 11 years ago

“I was sent the wrong phone. A member of staff phoned me as I was going into a Doctor's appointment and I asked him to phone me back. No one has - and that was 3 days ago! Dreadful service!!!!!!”

Helpful Report

(Apple IPhone 6 Plus 64GB Space Grey) - Posted 11 years ago

Hello Stuart, Thank you for your review. In regards to your handset I will need to call you in order to discuss this further. You have left no best contact number for us to reach you on. If you could provide the best contact number I will be able to contact you today in order to have this resolved as soon as possible. Kind Regards, Charlie E2save Customer Support Team

Posted 11 years ago

“Helpful staff easy quick transaction Excellent”

Helpful Report

(Apple IPhone 5s 32GB Space Grey) - Posted 11 years ago

“I wish I never bothered with an upgrade. Problems keeping my original number.”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 11 years ago

Hello Stephen, Thank you for your review. I apologise for the challenges you have faced while trying to upgrade your contract and keeping your current mobile number. If you could reply with the best time for me to contact you, I will call you directly in order to discuss this further. Kind Regards, Charlie E2save Customer Support Team

Posted 11 years ago

“Quick and easy service - I especially liked that similar deals were displayed before you get to the checkout so you can evaluate your choices”

Helpful Report

(Sony Xperia Z3 Compact Orange) - Posted 11 years ago

“Very happy with the service !!!”

Helpful Report

(Apple IPhone 6 Plus 16GB Gold) - Posted 11 years ago

“Exceptional service, follow parcel spot on and simple to communicate any last minute changes. Would highly recommend.”

Helpful Report

(Apple IPhone 6 Plus 16GB Space Grey) - Posted 11 years ago

“Sales pitch and phone deal was really good. I got the deal I wanted and suited my pocket. The after sales service was poor. Was told phone would take three to five working days to deliver and I would receive email about delivery and tracking! After six days had heard nothing recalled the number to get answer machine and left a message as requested and nobody returned my call. Eventually afte seven days email and delivery details arrived happy days. No the delivery company will only delivery to somewhere that you sign for ( good idea as value phone is high). They only deliver during the week unless you pay extra for weekend. As a workiñg household this was not convenient and even though my wife only works PT you can't specify a time for delivery. I also left instruction for it to be left with a neighbour who was guarenteed to be home ans although this is a preferred option by the delivery company they ignored my request and stuck a delivery failed note through my door. I ended up driving for over an hour in rush hour traffic after work to a depot to collect my phone. Over all a poor experience and will not be using this company again for phone upgrades lesson learned don't take sales phone calls!”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 11 years ago

Hello Marcus, Thank you for leaving a review. I apologise for the challenges you have faced with the delivery of your upgraded handset. Please be advised DPD should advise an hour delivery slot on the morning of delivery and give the option for your parcel to be delivered to a neighbour at your request. On behalf of our couriers I apologise if this was not done. I am pleased to see this has now been delivered and have taken your feedback on board for something to be investigated further. If you could provide the best contact number for me to call you on and the best time to call I would be happy to discuss this further in order to obtain your feedback. Kind Regards, Charlie E2save Customer Support Team

Posted 11 years ago

“Very reliable and quick. Very pleased”

Helpful Report

(Nokia Lumia 635 Black) - Posted 11 years ago

“I have just taken delivery of my phone. The service so far has been good and the deal I got was excellent. There was a slight miscommunication in terms of delivery dates, but e2save were apologetic and eager to rectify the matter. So why not a 'Very Good' rating? Here's why: The 'My Cashback Claim' process could be better explained. It doesn't explicitly say that it can be done by email. The implication is that the bill has to be posted, but then it says: 'You can also claim your cashback via postal mail by sending your claim to...' Why not state explicitly that cashback redemption can be done either via email or post? It also says: 'You’ll notice that the claim due option will show when you’re ready to claim.' Where exactly? In the status column? If so, then say so. And better to use the word 'status' than 'option' because the former corresponds with the term used in the table. Simple stuff and so easy to rectify!”

Helpful Report

(Nokia Lumia 735 Black) - Posted 11 years ago

“Call regard my gift and they sort me out very quick by calling the place that take care of that and letting me know only arriving next week”

Helpful Report

(Nokia Lumia 530 Black) - Posted 11 years ago

“It was a very good service and arrived at the time stated Thank you”

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(Nokia Lumia 630 Green) - Posted 11 years ago

“good”

Helpful Report

(LG G3 S Metallic Black) - Posted 11 years ago

“Delivery must be improved.”

Helpful Report

(Samsung Galaxy S3 Neo White) - Posted 11 years ago

“Arrived on time .”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 11 years ago

“With all of the bad news from my orange account this week.From which i have received no feedback as yet, i am very dissapointed with both EE and carphone warehouse. The phone that i received today must be the most cheapest nastiest phone that i have ever seen. The only good thing is that my line rental as come down. WOW. Not a happy customer.”

Helpful Report

(Nokia 220 Black) - Posted 11 years ago

Hello Kevin, Thank you for leaving a review. I am sorry to hear you have experienced problems your Orange account. I am happy to have spoken with you today to find out you are pleased with the tariff you have been provided by us and that you are happy to continue using your previous handset. In regards to the challenges you have been experiencing with Orange. Please be aware I have called them for you this morning in order to schedule you a call back for after 6.15pm today. Kind Regards, Charlie E2save Customer Support Team

Posted 11 years ago

“Purchased a nano sim on advice given. Should have been a micro sim. Had to go to store to rectify. So next time I'll just go the store first.”

Helpful Report

(Orange Pay Monthly Nano SIM) - Posted 11 years ago

Hello Michael, Thank you for leaving a review. I am sorry to hear you have experienced problems with the sim card purchased. I am pleased to see this has now been resolved and you now have the correct sim card for your handset. If you have any further queries please do not hesitate to contact us or leave a best time to call and I shall contact you to discuss in detail. Kind Regards, Charlie E2save Customer Support Team

Posted 11 years ago

“lovely phone,great delivery,Irecommend”

Helpful Report

(Nokia 105 Blue) - Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews