E2save Reviews

Name: E2save
Rating: 4.36

4.4 Rating 4,720 Reviews

84 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was efficient and fast very impressive”

Helpful Report

(Apple IPhone 6 128GB Gold) - Posted 11 years ago

“Very pleased with customer service”

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(Apple IPhone 5c 8GB Pink) - Posted 11 years ago

“It was good.customer service but I didn't.receive the.phone.and I.got the wrong sim.card?”

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(Sony Xperia Z3 Compact Orange) - Posted 11 years ago

Hello Kirsty, Thank you for your review. I tried to call you today however you were unavailable. If you’ve received the wrong sized simcard I must apologise. In order to resolve this I recommend you contact Virgin directly on 0345 6000 789 and request a replacement sim. Soon as this has been received you can request a sim swap with Virgin network. With regards to the handset I’m unable to discuss the full details here. Please contact us via email, https://www.secure-mobiles.com/customer_login/contact to discuss further. Kind regards Chris e2save.com support team

Posted 11 years ago

“All good”

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(Samsung Galaxy S3 Mini Blue) - Posted 11 years ago

“I ordered a new phone from E2Save on Sunday at 17.00 It was delivered on the Tuesday and made 'live' with the same number on the Wednesday. First class customer service, first class product, competitive price plan, first class communication from delivery courier. Absolutely nothing could have been done bettewr to improve my buying experience. Thanks E2Save.”

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(Sony Xperia E1 Black) - Posted 11 years ago

“I'm very pleased with the service from E2save ,I got my order sorted out quickly and had no problems whatsoever overall 10/10”

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(Apple IPhone 5s 16GB Silver) - Posted 11 years ago

“Ordered iphone on Saturday pm, asked for it to be delivered Thursday, it was delivered on Monday and then received an email on Wednesday saying it would be delivered Monday !!”

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(Apple IPhone 4s 8GB Black) - Posted 11 years ago

Hello Simon, Thank you for your review. I tried to call you today however you were unavailable. Our handsets are shipped with next day delivery. I apologise if the handset was not delivered on your selected date. I have passed your feed back onto our warehouse team to avoid this in future. If you have any further questions please don’t hesitate to email us, https://www.secure-mobiles.com/customer_login/contact Kind regards Chris e2save.com support team

Posted 11 years ago

“everything went smoothly including keeping my existing number.was so easy and straight forward the icing on the cake-i have a nice shiny new touch phone and am paying less than before. p.s. e2save seem a good company to deal with”

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(Nokia Lumia 630 Black) - Posted 11 years ago

“Very easy to order online and phone was delivered exactly when it was meant to be. Very pleased with product and clear details for claiming cash back. Have used e2save for many years and never had the slightest problem claiming and receiving cash back.”

Helpful Report

(Nokia Lumia 530 Black Refurbished) - Posted 11 years ago

“I was skeptical about buying a refurbished phone, thinking it might arrive with scratches or blemishes; I was delighted to find my IPhone 6 arrived and it was in pristine condition! It looked 'as new' and I am completely happy with it. Of course the box had been opened and the resealed again, but everything inside it had the appearance of a new product. All the accessories were present and unopened. The phone was wrapped in film to protect it. I have an iPhone that is just as good as anyone else and at a considerable discount from the phone provider. I estimate I have saved £10 / month in tariff fees and I cannot calculate the overall saving. I'm a convert.”

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(Apple IPhone 6 16GB Grey Refurb) - Posted 11 years ago

“Good service and very fast delivery. Thank you”

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(Nokia Lumia 630 Green) - Posted 11 years ago

“The process as a whole was simple and straight forward to use and the information required was easy to find, the only thing that worries me is that the q&a section isn't very well set out. Having ordered my phone with my free gift, ( Samsung galaxy tab 4) after three days now this gift had not yet arrived, can somebody please explain why.thank you”

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(Samsung Galaxy Alpha White Refurbished) - Posted 11 years ago

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(Samsung Galaxy Alpha White Refurbished) - Posted 11 years ago

“Helpful and good service”

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(Apple IPhone 5c 8GB Pink) - Posted 11 years ago

“The overall service was very good, I detail need to do anything. The customer advisor was very helpful and explained everything. The emails with updates on my phone were very helpful, espeacially the tracking function for my phone.”

Helpful Report

Posted 11 years ago

“Really impressed with e2save easy to find good deal and easy to fill in and order, plus my phone came within a few days, really really pleased with your website keep it up!!”

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(Apple IPhone 5c 8GB White) - Posted 11 years ago

“I was promised a Samsung S4 mini with 4G which I never received the 4G connection? Even having ringing E2 save they said they would listen to the phone calls to make sure I was offered 4G but they didn't even get back to me a very poor service.”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 11 years ago

Hello Ryan, Thank you for your review. I am sorry for the experience that you have had with us and the lack of service you have received. I can see that we attempted to contact you originally but unfortunately we did not reach you. I have tried to call you today but you were unavailable. I have left you a voicemail containing more details regarding this. Please reply to me on here so I may call you back at a more convenient time to resolve your query. Kind regards David e2save.com support team.

Posted 11 years ago

“My phone did not come in a sealed package. The customer services were very helpful in replacing it but needed to collect the old phone before replacing it. Although that was collected on Monday, I am still waiting to hear (Wednesday today) when the new phone will be delivered. I am of course being charged for this contract from the date I originally ordered the phone.”

Helpful Report

Posted 11 years ago

“Received call out of the blue offering to upgrade my contract as it was coming to an end. Sales Advisor offered a reduced monthly fee SIM only deal that suited my situation. I explained what kind of mobile I had and a new SIM was posted to me....... That's were everything started to go wrong. The SIM arrived but it was the wrong size. I rang customer services, 10p/min, who blamed EE for the SIM, even though an e2Save invoice was included in the package, then I was put on hold for 20min whilst customer services tried to contact EE. Finally through to EE customer services who passed me from dept to dept, was told a replacement SIM was £10 but a manager would waive the fee and then cut off after 40min on hold. I rang EE back and after another 20min on hold was given two options; be sent a new SIM in 4-5 days, or have the SIM upgraded by text, pretty easy decision..... But still waiting for the text 3 days later. Really can't understand how so many people, 6 in total, couldn't come up with a straightforward solution. A real waste of everyone's time. This probably happens day-in-day-out in every customer services centre in the UK. As the front to a huge company this kind of service just isn't good enough; a simple SIM upgrade, that probably happens 1000's of times a day, should take seconds, not over 1 1/2 hours.”

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Posted 11 years ago

“Good service”

Helpful Report

Posted 11 years ago

E2save is rated 4.4 based on 4,720 reviews