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E2save Reviews

4.4 Rating 4,720 Reviews
84 %
of reviewers recommend E2save
4.4
Based on 4,720 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read E2save Reviews

About E2save:

Free mobile phone deals on the latest smartphones from HTC, Samsung, Apple, Nokia, LG and Sony Ericsson. E2save is a trading name of the Carphone Warehouse. E2save.com offer giant savings on the largest range of the latest and best mobile phones on the market. . We sell mobiles from all major manufacturers, and offer exclusive handsets, giving you the opportunity to get the very best offer in mobile technology.

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Anonymous
Anonymous  // 01/01/2019
I have ordered phone contacts from e2save many times before. However I had a lot of bother with my order this time, so I down graded their score. Tried to order online via google chrome browser, but this stopped several times after I had entered banking details. Even the online chat person couldn't help. So I ordered online through Explorer. I ordered 2 phone deals to replace my existing contracts (due to expire). I received an email confirmation. To my surprise, I then received an email declining due to a credit check! Now I assumed there would be no phone. To my surprise an email said the order was arriving! Confusing? Then one of my ordered phones arrived! Not the easiest order!
Helpful Report
(Nokia 105 Blue) - Posted 11 years ago
MY experience with e2 save was not very good as I did not get my order next business day.
Helpful Report
(Samsung Galaxy S5 White) - Posted 11 years ago
My order never came and was on the phone to your different departments over 8 times, but just got put through to different departments. One phone call lasted for over an hour. and now I can't get a phone from vodaphone because of your mistake
Helpful Report
(Sony Xperia Z1 Compact Black) - Posted 11 years ago
Hi Michael, Thank you for taking the time to speak with me earlier this morning regarding your review. I'm pleased that this is now resolved and apologise once again for any inconvenience caused. Kind regards, Grace | Customer Support Team
Posted 11 years ago
Flawless
Helpful Report
(Nokia 105 Black) - Posted 11 years ago
I was initially sceptical about E2Save after reading some poor reviews on the web. I have to say however that the service I received and my phone upgrade were spot on. Got a great deal and contract on a Samsung S5, very straightforward and delivered the next day without any issues. I would definitely recommend
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(Samsung Galaxy S5 Charcoal Black) - Posted 11 years ago
Got phone but no free gift as promised yet just waiting for it no news yet but got phone fairly quick so that was good.
Helpful Report
(Nokia 105 Black) - Posted 11 years ago
i was disappointed that when I went to carphone warehouse for the transfer of files i was charged ££20 for the procedure A cost I was not informed of when purchasing the phone and also "samsung Kies" did not work transferring the data as it would only identify one phone at a time
Helpful Report
(Samsung Galaxy S5 Charcoal Black) - Posted 11 years ago
I've already been charged too early?????? I only took out the contract a few days ago! And i was told twice it is £38 and been charged over £39! Need someone to call me on 07975542566
Helpful Report
(Samsung Galaxy S5 Mini White) - Posted 11 years ago
Hello Ellalouise, I'm sorry to hear that your first bill is higher than expected, this may be due to pro-rata billing which is a condition set by the network. Your second bill will be at the agreed rate. I tried to contact you earlier this morning but unfortunately I was unable to reach you, if you would like to discuss this further, please provide me with the best time to reach you. Kind regards, Grace | Customer Support Team
Posted 11 years ago
Don't listen to the bad reviews, they are people who dunno what they're doing. I got my phone on the stated date and my gift was two days early. Definitely will use you guys again and definitely going to recommend you to family and friends.
Helpful Report
(Sony Xperia M2 White) - Posted 11 years ago
Super fast delivery service. Really pleased and I also liked the fact that I received a text to say what time the delivery was coming. Would definitely use you again !
Helpful Report
(Nokia Lumia 530 Orange) - Posted 11 years ago
excellent service at every stage. Will telling friends about your company.
Helpful Report
(Nokia 105 Black) - Posted 11 years ago
everything I wanted /needed in my new phone. service was excellent. buying was very easy and was handled by staff with excellent customer service skills. the phone is easy to use and looks the business the phone was delivered on time, and in working order excellent all round
Helpful Report
(Samsung Galaxy Fame Blue) - Posted 11 years ago
My experience with e2save as been extremely poor. I recently ordered a new LG G3 phone on EE recently and upon arriving the seal was broken on the box that clearly stated “if this seal is broken, do not accept it”. I phoned the company and they advised it was a new phone that has not been used. Upon opening the box, I could see thumb prints on the screen. They said they would exchange it for another one. A few days later another phone arrived and the seal was again broken. The irony was that even the delivery guy said this was normal practise for the company. I called the company again and after being on hold for 10 mins I was greeted by a rude customer service rep advising that as I have had one return already I can have another one. After advising her that the seal was again broken she said that “all seals on the G3 are broken, so it wont make a difference if you exchange it again”. I asked to speak to a manager and was promptly cut off. I called back and spoken to another person who was polite but again was cut off upon asking to speak to a manager. Having wasted an hour calling a premium rate line I gave up and settled for potentially a second hand handset at a new price. Moral of the story - Don’t trust e2save and shop elsewhere.
Helpful Report
(LG G3 Metallic Black) - Posted 11 years ago
Hi Neehar, Thank you for accepting my call earlier today and taking the time to speak with me. I'm pleased that I have been able to address your concerns and issue's and I have taken on board the necessary feedback in order to ensure that customers are given the correct information. May I apologise again for any inconvenience this has caused. Kind regards, Grace
Posted 11 years ago
Every time I have ordered from e2save I have had to follow up the online order with a phonecall. Why can't the online ordering process cope with the additional queries which generate the need for follow-up calls? Having to make time to phone, at my own expense, tarnishes what should be a straightforward process.
Helpful Report
(LG G3 Metallic Black) - Posted 11 years ago
Helpful and efficient. Received my phone and working within 12 hours
Helpful Report
(Apple IPhone 6 64GB Space Grey) - Posted 11 years ago
Fast delivery but crack on phone when recieved probably why the phobe was free
Helpful Report
(Apple IPhone 6 64GB Silver) - Posted 11 years ago
Hi Rachel, I'm pleased to hear that you received your phone so quickly although it shouldn't be damaged in any way. Please let me know your best contact number and time and I'll contact you to resolve. Thanks, Grace | Customer Support Team
Posted 11 years ago
I would just like to say that the service on here was very good. The man who helped me was very helpful. Thank you for your time and patience.
Helpful Report
(Samsung Galaxy S5 Charcoal Black) - Posted 11 years ago
Hi Louise, Thank you for your review. We're pleased to hear that you are happy with the service you received. Many thanks, E2save Customer Support
Posted 11 years ago
Sorry, the review that I left was for the Courier Company. The iPhone 4S that I received was a replacement for the iPhone 3 and so far, I am very pleased with it.
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(Apple IPhone 4s 8GB Black) - Posted 11 years ago
Excellent service I got exactly what i wanted
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(Samsung Galaxy S5 Mini White) - Posted 11 years ago
Hi Katarina, Thank you for your positive review! We're pleased to hear that you received excellent service. Many thanks, E2save Customer Support Team
Posted 11 years ago
I'm absolutely discussed and angry about your apparent service. We arranged for my phone to come on the Friday. I waited in all day and it never showed up. I rang in the evening to see where it was to be told it was coming on the Monday!!!!!!! Discusting!! I waited in allllllll day for nothing!!! Not only that 02 turned off my 3G because I should of been on 4g on my new phone ( the new phone that I had not received.) so I had to ring O2 to get my internet back on. Also... I rang your ridiculously priced phone line and was on hold for 20minutes before I even got to speak to anyone!!! I'm very angry and annoyed and will NEVER use e2save again. I work 2 jobs and care for my mum aswell and I'm sure you can appreciate how busy I am therefore I don't have time to arrange a full day to wait in for a phone that doesn't turn up!!!! Rebecca maxwell.
Helpful Report
(Apple IPhone 6 16GB Silver) - Posted 11 years ago
Hi Rebecca, Thank you for your review. I have tried to contact you this morning in order to discuss this further but unfortunately you were unavailable. I'm really sorry to hear that there was a delay with your order and I hope you have since received this. If you would like to discuss this further please let me know the best time to call. Apologies for any inconvenience caused. Kind regards, Grace | Customer Support Team
Posted 11 years ago
E2save is rated 4.4 based on 4,720 reviews