“Please see my comments above. I explain that the focus on listing birds rather than experiencing them in the moment and having great memories is not the approach I want.”
“I had repeated difficulties in communicating with the office during booking and again with instructions on arrival in Mexico. They requested and confirmed my airline flight arrival and departure. I then received no further instruction and assumed I was being picked up at the airport as I had been on previous birding tours with 2 other companies I had been on. No one was there to meet me and I was stranded for 5 hours. I was told they had sent me an email which I know I never received. I do know when an email is sent and not received that you are notified, so I know they should have been aware that I did not receive it. No apologies or further explanation was given. Otherwise the trip progressed well. The bus broke down and did not have heat.”
Dear Judi,
Thank you very much for your feedback on the tour. We are very sorry that you did not receive our email with the final instructions for joining the tour. This is not a situation we would ever want to put one of our participants in. We are, however, comforted that you were able to continue on the tour and enjoyed it.
Based on your experience, we have changed our procedures when sending this final information to help ensure this does not occur in the future.
We are also working to secure a better vehicle for future versions of this tour.
Thank you again for your feedback.
Yours sincerely,
Cam Gillies
President
Eagle-Eye Tours
“Tour on the small cruise ship Ocean Endeavor advertised as "adventure travel" included multiple 4-9 hour bus tours to land-based sites. These trips had 50+ folks on board. These trips were in complete contrast to a tour by Adventure Canada on the same ship 2 years ago ("Arctic Safari") to West Greenland/Baffin Island/Resolute) where the "adventure" spirit was MUCH more in evidence. The inclusion of so many bus excursions on the North Atlantic tour was not adequately described in the preliminary tour info packet, in our opinion. Other aspects of the tour such as interpretive lectures (geology, local history, birds, marine mammals, plants, and the arts), meals, accomodations, and ship entertainment, were indeed excellent, as on our Arctic Safari tour. So, in our opinion, if the spirit of adventure travel does not include coach tours, we might advise you to inquire very closely with the tour operators on this particular journey, in order to ensure you pair the best possible tour to your particular interests.”
Dear Andy and Ellen,
Thank you very much for your feedback. We are pleased to hear you enjoyed the presentations, meals, accommodations, etc. Based on this feedback, we will endeavour to do a better job of describing the shore excursions for this tour in our online material.
Thank you again!
Best wishes,
Cam
President
Eagle-Eye Tours
Czech