“Pretty happy with the arrangements, ease of booking. We had problems registering at 2 motels, might be a good idea to reconfirm right before the trip.”
“Eagle Eye did a great job. The guides Aaron and Arnaud were phenomenal. Gabrielle in the office was organized, professional and provided clear instructions. Our accommodations in the high Arctic were very comfortable. We hope to go on another trip with them.”
“I have been on two Eagle-Eye Tours and they strive for excellence. My first tour, Quebec Birds and Whales, was well planned with outstanding staff. The evening dinners were in good restaurants and demonstrated local cuisine. The birds and whales were abundant and everything went smoothly. however, the true test of a company is when things go wrong. My second tour was the Churchill and Southern Manitoba experience. This tour was not showing the same level of planning (lunch spots with basic guest needs and restaurants being closed and or only serving pub style food). I contacted EE directly about my concerns and they were responsive and appreciative of the information. Things quickly improved. The big problem ended up being confusion regarding our flight to Churchill for the highlight of the tour. We missed the flight and the tour had an abrupt end. Eagle Eye looked after the extra costs of our return flights home (as they were last minute bookings) and returned expeditiously the portion of the tour missed. They communicated well with me and my travel companion (mother) and were deeply affected by this blunder. This flight error was missed by the tour manager and the guide. If a company can be measured by how they deal with problems, Eagle-Eye met and exceeded our expectations in remedying this problem. I have faith in Eagle-Eye tours and I am going on my third trip with them to the High Arctic weeks after the Churchill fiasco. The strongest feature of Eagle-Eye Tours is their staff and their desire to provide outstanding birding tours.”
Hi Bob,
Thank you very much for your thoughtful and generous review. We are truly grateful for your honesty, your patience, and the faith you have shown in Eagle-Eye Tours, especially after such a difficult and disappointing situation on the Churchill and Southern Manitoba tour. While we are pleased that your Quebec Birds and Whales tour reflected the standard we strive for, we fully recognize that your second experience fell short in important ways, and the missed Churchill flight was a serious failure on our part. We deeply appreciate that you reached out during the tour, allowing our office team to respond quickly, and we are grateful for your recognition of our efforts to compensate the group as efficiently as possible. Your understanding and continued confidence mean a great deal to us, and we are honoured that you and your mother will be travelling with us again to the High Arctic.
“I would love to do another tour with Eagle-Eye Tours. Very full, well-organized and interesting agenda and they cover everything except alcohol at meals if you want any. The vans, hotels and restaurants were very good and the variety of birds, animals and habitats were excellent. The tour guides they hired, Rick Szabo and Tim Arthur, worked well together and were excellent!”
Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the full and well-organized itinerary, the accommodations, meals, transportation, and especially the excellent variety of birds, wildlife, and habitats. We are also very pleased that Rick and Tim helped make the tour such a success. We would be thrilled to welcome you on another Eagle-Eye tour in the future!
“Eagle Eye tours do a very good job of organising tours to include the important birding hot spots, have knowledgeable and professional guides. The vehicles are clean and comfortable, accommodations suited for the locations, avoiding long drives.”
We’re so pleased to hear that your first Eagle-Eye tour exceeded your expectations! We truly appreciate you choosing to travel with us and hope to welcome you on another tour in the future.
Thank you for your kind feedback. We’re so pleased to hear that you found the team thorough, organized, and responsive throughout the process. We truly appreciate your recommendation.
We’re delighted to hear that the tour was so well organized and that Mitch and Sarah helped make it such a strong experience. It’s especially meaningful to know this stood out as one of the best international tours you’ve been on. We truly appreciate your kind words.
“Very professional approach, answered all my questions promptly and accomodated any of my requests. Very smooth with no drama. The arrangements for transportation and accomodation were excellent.”
We’re so pleased to hear that you found our approach professional, responsive, and accommodating. It’s wonderful to know the trip felt smooth and well organized, with excellent transportation and accommodation arrangements.
Thank you for your kind feedback. We’re so pleased to hear that Eagle-Eye set a high bar for your first tour experience. It’s wonderful to know the organization and pre-trip information helped you feel well prepared, especially as a novice birder. We look forward to welcoming you on tour again!
“Blair and James did a great job of finding species of birds. Good sense of humor and showed a lot of interest in wildlife.
One recommendation would be increase communication of what to expect on each tour.”
Thank you so much for your recommendations. We appreciate the feedback, and are pleased to know that enjoyed the enthusiasm and professionalism of James and Blair.
Czech