Thank you for your great review, Susan! We’re so glad to hear that you enjoyed our organization, itinerary, and guide. Our team puts a lot of effort into crafting memorable experiences, and your feedback means a lot to us. We can’t wait to have you join us again for your next adventure!
Warm regards,
Team Eagle-Eye Tours
Thank you for your thoughtful review, Margaret! We’re so glad you appreciated our team at headquarters and found our guides to be competent and engaging. The addition of the app for the group chat, daily schedules, and shared images was designed to enhance your experience, and it's wonderful to hear that you enjoyed it. We look forward to having you join us again on future tours!
Warm regards,
Team Eagle-Eye Tours
Rafael, Thank you so much for your 4-star rating and for sharing your thoughts with us! We’re glad you enjoyed the trip and really value your feedback about meals. Traveling to far northern destinations, as on your tour, can be costly due to their remote location, but we’re always looking for ways to add more value to the experience. We’re excited to share that starting in 2026, dinners will be included in all our North American tour costs. We hope we’ll have the chance to welcome you back so you can enjoy this added touch!
Thank you for your kind words, Simone! We're delighted that you chose Adventure Canada for your cruise option. It's fantastic to hear you had a well-done experience with us. Your support means the world to us, and we can’t wait to welcome you on another adventure soon!
Warm regards,
Team Eagle-Eye Tours
Thank you for your feedback, Jim! We're pleased to hear that you appreciated our guides. We apologize for the air conditioning issue in the van and will be sure to address it - we appreciate you bringing this to our attention. We hope to welcome you back for another great experience soon!
Warm regards,
Team Eagle-Eye Tours
“Eagle Eye did a good job. The amount of contact and pre-planning from the office was good, but not to the level of detail that I've experienced from African tour companies. Some of the logistics left a little to be desired. To be fair much of that had to do with some gear and supplies not making it on our flight. I got the feeling that they were a more bird forward focus, not excatly why i booked this particular adventure.”
Thank you for your insightful review! We truly appreciate your feedback regarding our pre-planning and communication. We understand your concerns about the logistical hiccups, particularly the delay in supplies that didn’t make it onto the flight. While we do our best to plan every detail carefully, remote travel in the Arctic can sometimes come with unpredictable challenges beyond our control. We truly appreciate your patience and understanding. Yes, we do take the opportunity to enjoy some birding as we wait for our target mammals to appear. Your experience is important to us, and we hope to provide an even better adventure next time!
Warm regards,
Team Eagle-Eye Tours
Thank you for your kind review, Michael! We're delighted to hear that you found our operations professional and appreciated the communication throughout your trip. Making sure our guests feel informed and supported is important to us. We hope to see you on your next adventure with Eagle-Eye Tours!
Warm regards,
Team Eagle-Eye Tours
Thank you for your great review! We’re delighted to hear that you’ve enjoyed your third tour with Eagle-Eye Tours. It’s wonderful to know that you found the accommodation and food satisfactory, and that our guides made a positive impact on your experience. Your recommendation means a lot to us, and we look forward to welcoming you back for more birding adventures!
Warm regards,
Team Eagle-Eye Tours
Thank you for your great review, Stefan! We're so glad to hear that you found the trip well planned and our guides to be exceptional. It's always our goal to provide a memorable experience, and your feedback reassures us that we’re on the right track. We appreciate your support and can't wait to have you join us for your next adventure!
“Easy to deal with.
Some of the selected accommodations were spartan (lack of hot water, poor wifi, etc...). Restuarant meals were limited to select menu items or a standardized meal. Some of the street restaurants for lunch were better than the hotel venues.
Transportation via bus was excellent with Freddie... amazing talent getting the bus to sites and back. Bus itself was not comfortable with very narrow legroom making long distance travel painful.”
Thank you for your thoughtful review, Jim! We're glad to hear that you found the booking process easy and that Freddie provided excellent transportation throughout your trip. We appreciate your feedback regarding the accommodations, meals and transportation. One of our key priorities when selecting accommodations is being as close as possible to the best birding locations and at times lodgings are limited. However, we are continually reevaluating our choices and your insights are valuable. We hope to see you on another adventure with Eagle-Eye Tours in the future!
“We really enjoyed our trip to Hawaii with Eagle-Eye tours. Originally, we wanted to go with another tour company, but they were fully booked. Eagle-Eye was less expensive and we thought, why not. Everything was well planned and we got to see all our target species. The Kauaii hotel and the Volcanoe Inn (change to the Volcanoe lodge overlooking the volcanoe for almost the same price)could be upgraded to a better hotel. We also recommend that dinner be included at a higher price because many of the restaurants had rules that they would not split bills. Our guides were excellent.”
Thank you so much for taking the time to share your feedback, Steven. We’re delighted to hear that you enjoyed your trip to Hawaii with Eagle-Eye Tours! We’re especially glad you got to see all your target species and that our guides helped make the experience memorable.
We appreciate your constructive comments as well. Based on similar feedback, we’re planning to include dinners in the tour cost for future departures to help simplify logistics—especially with restaurants that don't accommodate split bills.
Regarding accommodations, we’ve taken a close look at the Volcano Village Lodge and found it to be significantly more expensive than the Volcano Inn, which is why we opted for the latter to keep the tour accessible while still while still offering a local feel and a pleasant outdoor setting. That said, we are exploring alternative lodging options in the area that offer more comfort while still fitting within our pricing structure.
Thank you again for traveling with us and for your thoughtful suggestions—we hope to welcome you on another adventure soon!
We’re delighted that you enjoyed your time with us! We put a lot of thought into crafting itineraries that offer both exceptional birding and great value. Thanks for joining us, and we hope to see you again soon!
“Nice service by this company. Fantastic guides, great birds seen in terrific locations around the world. However, the group sizes are often a bit too big.”
Thank you for your thoughtful feedback, Elizabeth! We're delighted to hear you enjoyed our service and the fantastic birding locations with our guides. Thank you for your input regarding group sizes. We hope to welcome you back for another adventure!
We truly appreciate your review! We’re so glad you enjoyed the trip and hope you came away with wonderful memories. Looking forward to your next adventure with us!
“Great tour options and very impressed with guides.
Some improvements could be made with scheduled locations and choice of time spent in less natural areas. If Arenal location was second after coast, would have involved less driving through city areas. Also, water in central highlands was questionable any some people got sick. Tour should have individual bottled water available. Food was amazing…kudos to lunch locations!”
Thank you for your thoughtful review! We’re so glad you enjoyed the tour, especially the expert guidance from our birding leaders and the incredible food along the way.
We appreciate your feedback on the itinerary and travel routes. This past year, we worked closely with our local guides to refine the schedule, balancing travel time with the best possible birding opportunities. It’s also possible the guide chose that specific route for logistical reasons, and we’ll review this with the team.
Regarding drinking water in the central highlands, this hasn’t been a common concern, but we appreciate you bringing it to our attention. We will make sure our team evaluates this and considers providing alternative drinking water options in the future to ensure everyone’s comfort.
Thanks again for your feedback, and we hope to welcome you on another tour soon!
“The hotel where we stayed in Corpus Christi was subpar. My room had a stained/dirty carpet which made me wonder about the facility. The rest of the lodging was satisfactory to excellent. Overall, I was quite satisfied with the travel plans & accomodationd.”
Thank you for your valuable feedback! We’re glad to hear that you were overall satisfied with the travel plans and accommodations. However, we are sorry to hear about your experience with the hotel in Corpus Christi and we will certainly pass along your comments. We appreciate your understanding and hope this did not overshadow the rest of your experience. We look forward to welcoming you on future tours and ensuring a flawless stay.
“Eagle Eye is a top notch tour company, specializing in birding and wildlife experiences. I was impressed by how well everything was organized and how I was treated by my tour guides.”
Thank you for your thoughtful review! We’re so glad you enjoyed your tour with us. If there’s anything we can do to make your next experience even better, we’d love to hear your feedback. We appreciate your support and hope to bird with you again soon!
“Tour well put together. Responsive to queries. Maybe needed a bit more detail on how to exit Tocumen which has two terminals, landing at one and leaving through the other one. Perhaps a bit more info on the terrain that would be covered which was quite difficult at times. As in my previous tour extremely knowledgeable guides. Very energetic.”
Thank you for taking the time to share your experience with us and for your kind rating! We're delighted to hear that you enjoyed your tour overall.
We truly appreciate your feedback regarding airport navigation and trail difficulty. Your input is incredibly valuable and helps us refine our communication materials to better meet our guests' needs.
Thank you again for bringing this to our attention and for choosing Eagle-Eye Tours for your birding adventure. We’d love the opportunity to host you again and provide an even more seamless experience next time!"
Czech