Shire Doors Ltd Reviews

Name: Shire Doors Ltd
Address: 3-5 Wharf Street, Shipley
Rating: 4.61

4.6 Rating 227 Reviews

91 %

of reviewers recommend Shire Doors Ltd

Company Reviews

Questions

Metrics

4.6

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01274 888180

Email:

info@shiredoors.com

Location:

3-5 Wharf Street
Shipley
BD17 7DW

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Shire Doors Ltd 5 star review on 15th July 2019

Andrew And Jody

Shire Doors Ltd 5 star review on 1st July 2019

Gibson M.

Shire Doors Ltd 1 star review on 21st June 2019

Anonymous

Shire Doors Ltd 4 star review on 19th June 2019

Mr And Mrs Greenwood

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had similar issues with this company, if anyone with a negative review wishes to conatact please do so on 07968620182”

Helpful Report

Posted 2 years ago

“My problems started as soon as the fitting started. Fitters were not "in-house employed" as stated, the 7-10 day job dragged on for 5 weeks as they came and went. When fitters "resigned" I had not a single window/door of my £38k order finished and what they had done was shoddy and not to a good standard. I sent a very long list of issues to Shire at this point, including damage that had been caused whilst fitting, missing pieces. Second fitters came for a day and half then told me my the remaining concerns were "production issues" which would have to be addressed by Origin. Shire then demanded the final payment from me, even though they hadn't finished, hadn't taken old windows, repaired damage etc etc. Then the liquidation letter came. Origin have now been to asses the situation, no production issues, all down to poor fitting. Nothing fitted to the Origin standard, unlikely the fitters were trained to put in Origin products. I have no CERTASS certificate, no guarantee, poorly finished and damaged products and I have clearly been "misinformed" a lot along the way. This isn't a Covid issue, this is due to the way these people have behaved towards staff and customers . They do have another company, same address, same people, would you want to go through 11 weeks of this and not even have what you paid for at the end of it? Another general word of warning, if you spend over £30k your credit card wont protect you. The misconception is your ok if you paid any amount on a credit card, not if its over £30k. Origin have been great, thank god.”

Helpful Report

Posted 3 years ago

“The worst company ever. We thought they were a reputable company as we saw them at the home building and renovation exhibition in Harrogate. Well what a big mistake that was. To cut a long story short we ordered over £32,000 with of doors and windows paid our deposit 50% in January come March I am still chasing them to see when they are coming finally they came on a Monday replaced 5 window frames only, no glass, and it was lockdown from that evening. We had gaping holes everywhere with rain and howling wind. We rang them on several occasions they are very good at not answering your calls and when they do they would say "we are following guidelines" I know all construction company's and other double glazing companies were still working. Finally after 7 weeks we got a call to say fitters will be coming to fit the glass and phase 2 has also turned into phase 3. The worst fitters came every single window has had a fault, left a mess everywhere and didn't take the old windows as promised. emailed pics still waiting for action to be taken. Finally we receive phase 2 and phase 3 Windows but they have no fitters a big compact like that only has 2 fitters who left what a joke. So we have had to find out own fitters and now realised the large slider has the locking mechanism missing. Emailed them and rang them several times this week no reply then we got a letter this morning ⁴4th August 2020 to say they have gone into LIQUIDATION . 8 months of stress worry and anxiety caused by these rip-off merchants. Shires if you have a back bone get in touch. I know you have opened up again under a new name. If I don't hear from you I will be putting the name of your new company on here for other unsatisfied customers.”

Helpful Report

Posted 3 years ago

“If I could leave zero stars I would. It is a long and woeful story but ShireDoors cancelled our order for sliding doors, which we had been led to believe were in production, at the eleventh hour, leaving us high and dry. They said they would give us a refund. Over three weeks later and having called almost daily (and emailed) we still haven't had an update or response. I am using this review in the hope that someone from ShireDoors will respond to us. Everyday I call and I am told by the same person that they are not responsible for refunds but they will 'pass the message on'. We have also emailed. There is no other way of contacting them. No-one else seems to answer the phone. The 'message' does not seem to be getting through. Is this how you treat customers ShireDoors? You owe us a considerable amount of money. Please pay us back as we need to pay someone else for our sliding doors that you failed to deliver. At the very least get in touch with us and give us the courtesy of a response.”

Helpful Report

Posted 3 years ago

“Very poor service and after care. First delivery of windows and doors included one wrong door, a few missing panels for bifolds and two wrong windows. Fitting was riddled with errors including scratches to frames and sills, faulty glass panes, missing door seals - the list goes on. Martin even got abusive when I asked for the list of over 30 problems after installation to be resolved! Since installation parts have fallen off doors and Shire refuse to honour the warranty and repair. Tried mediation, tried to get it resolved and we're getting nowhere. Would never use again. Read the other reviews and Shire's pitiful response... seems there's a pattern and you don't take any responsibility for problems you cause. Shame”

Helpful Report

Posted 4 years ago

Dear Angela, We installed your doors and windows 2 years ago, In very difficult circumstances due to the poor standards on site. In answer to your review. We always treat customer service and complaints very seriously This is proven by in excess of 200 genuine 4 and 5 star reviews online. We attended quickly to replace any seals that had been damaged by your builders who thought it ok trampling over them with rubble, replace drip caps that had been knocked off by those on site, and where necessary we replaced glass if it did not fall within the industry standards as set down in the glass and glazing federation standards. we did this without any fuss or additional charges to you. I understand you are not happy and wish to vent online by way of a 1 star review. However you are not telling the whole story. We had a contract, you visited our showroom and you negotiated a good price, you tried to be clever and cancel the final product which was where all our profit for your contract was. You chose to cancel and buy elsewhere even though you had signed a contract to buy it from us, thus starving us of any profit. You did this and yet you are surprised when we refuse to offer service as a result. As you defaulted on the contract the mediation services were not available to help you. If you wish to fulfil your contract take delivery of your final door and pay your bill we will be happy to reinstate your service. I do not understand what pattern you speak of, people who work within their contractual obligations have a great experience.

Posted 4 years ago

“Initially things looked good, however while doing some internal renovation work we discovered that the windows fitted by Shire Doors hadn’t been insulated and sealed at all. In fact we could see daylight around the edges. The door fitted by Shire Doors was not securely fixed and the frame moved if pushed against. A bow window fitted by Shire Doors has not been fitted correctly. They had to return to put some insulation in and add a support underneath. Also, the lead work on the roof of the bow window has not been sealed against the existing building fabric and leaks. Shire Doors have refused to rectify this, leaving me to foot the bill for this repair...!”

Shire Doors Ltd 1 star review on 15th May 2019

Helpful Report

Posted 4 years ago

Dear Mr Wood I am sorry you have felt it necessary to write such a review. I have investigated your complaint and although it is almost 3 years since we installed your windows, when you called us with a problem at 4pm we pulled out all the stops and had a fitting team at your property at 9am the next morning. When we checked the level of insulation installed we agreed to increase it to ensure you were happy. We did this immediately. During this process it was necessary to adjust the lead trim above, due to the poor condition of your rotten lathes under your tiled cladding above we advised that there was a risk it would not be possible to push the lead further up the back without the tiled cladding failing, collapsing and causing injury. We agreed with you that we would happily return when you chose to repair the existing rotten cladding and we would extend the trim. However you never called - You just chose to write a review instead. We really don't understand why as we feel we addressed any issues raised without delay. Putting this aside we re-attended and removed your new cladding, we completely replaced lead with new and we then replaced the cladding - our fitters mentioned you said we had done a better job with the cladding than those you paid initially - which is great news. We hope you are happy, we understand that you don't want to adjust your review however we want people to be sure we are a company that values its customers and the 200 plus 4 and 5 star reviews as can be seen on this site prove this, and we always try our best to get customer satisfaction.

Posted 4 years ago

“We paid almost £4k for bi-fold doors, the fitters scratched both the frame and the glass we informed them immediately their customer service response is terrible they now want to charge us to put their damage right would never recommend this company should have checked their reviews as they are not good be warned stay away from this company use some one reputable who cares about their customers”

Helpful Report

Posted 5 years ago

Dear Mr Taylor - We are sorry to read your review. I have investigated your claims and found the following; We installed your doors and as per our installation process, you thoroughly checked them and signed the satisfaction form to confirm you were happy, you then paid your balance. At the time of installation you still had an active building site and your doors which you signed for as perfect could have been scratched by any of your builders after we left. That said we did agree to return and inspect your doors and we also agreed to replace the scratched glass. We agreed we would credit you subject to confirmation after inspection by quality control that it was a internal scratch. You mentioned to our Operations Manager that you would be happy to live with the scratch if we gave you a discount, we refused to do this and hey presto you then write your negative review. Thank you. I feel your review is one sided and untrue.

Posted 5 years ago

“Poor fitting and shocking after service. Owner threading and a bully, filmed us on our property, why? how dare we expect a product fit for purpose? Miss allined, drafts, dint in sill, throw back to the bad old days of traders. A company truely fit for Dom, ‘cowboy traders’ origin is a good product just go else where. I warn you not to let these people into your home. Note any negative reviews he will aim to discredit you and others to save face, a tactic he used with other negative reviews. How low can you go!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Very poor service, Front door fitted a few months later the door has dropped and will not close properly, a new conservatory roof fitted rainwater poured in through the flashings in the first day even though we pointed out the flashings were damaged on installation, now we have rain leaking in through the roof onto furniture poor response as the company will not attend until early next week 4/5 days later and the company are asking for a service charge payment up front on a clear warrant issue. Also 123 windows fitted 30% were faulty and changed then further glass found to be faulty then ALL windows changed they are faulty also so we are waiting for all windows to be changed again. Whilst taking the windows out several times the internal plastic beading has been damaged to date the company is refusing to replace the damaged beading.”

Helpful Report

Posted 8 years ago

We hope people read this reply to Mr Graham Mann, As anyone can see from our genuine independently verified reviews we offer the highest levels of customer service and high quality UK manufactured products. As you know you have not paid us for the sealed units we have installed and changed 3 times at a huge cost. The sealed units have been checked by the manufacturer who is one of the largest and most reputable suppliers of sealed units in the UK, producing 1000' of units a month, they are happy that the units meet the British standards for processed glass. You called us on Friday last week advising both your door and roof had instantly started leaking, coincidently after you received your court summons for non payment of your invoice. We attended at 9-30am on Monday (1 working day) to see what the problem was even though you owe us a huge amount of money. The roof had no reason to leak, we checked it thoroughly. The door had dropped slightly but this could have been caused by a small man swinging on it. We adjusted it for free. We are proud of our service, we are confident in our products and suppliers. You are the only customer in 2 years who we have not been able to satisfy.

Posted 8 years ago

“Very good sales service and faster efficient installation. Initially installed incorrectly due to manufacturer not advising screws needed removing/placing but remedied quickly. Door lock failed again and despite contacting many times, no one has taken any ownership of the fault and it has not been fixed. I even got locked inside the house because the lock would not work. Eagre given lots of opportunity (3 months) to fix but have not despite emails and calls.”

Helpful Report

Posted 9 years ago

Hi Stephen, we called twice and have now been advised you have sold the property and moved out, hence the reason we could not gain access. We could not find a fault with the door, we think you were not pushing the handle up far enough to engage the locking mechanism properly.

Posted 9 years ago

Shire Doors Ltd is rated 4.6 based on 227 reviews